TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.
The Program Manager- Operations is a crucial leader in the organization to help drive improvements in the effectiveness of the organization. They will help the organization growth in areas or planning, process/structure, strategic thinking and partner engagement. They will coordinate budgeting, resourcing, support demand reduction and training.
Engages in development or business and IT roadmap and coordination of planning to support them
Coordinates Operational reviews and provides dashboards to better understand the status and effectiveness of the organization
Organizes and gathers information from various departments and meetings and reports that information, along with recommendations
Coordinate with Finance to set and track performance against budgets
Participates in strategic initiatives by representing the team and providing feedback to the group
Coordinate training and coaching priorities for the organization
Organizes a calendar and keeps track of multiple activities at the same time
Keeps up with industry trends by reading literature and communicating with peers
Help the team identify priorities, strategically align the resources to support those, and revisit them regularly to assess progress
Act as a key thought partner, brainstorming & identifying solutions to challenges
Oversee meeting preparation and planning for key partner engagements
Manages organizational communications: drafting emails, reports, memos, presentations
Drives visibility and improvements to IT Operations to include but not limited to: IT incident/problem escalation and communication, IT service level adherence and reporting, IT performance IT operational documentation and processes, IT capacity and performance management reporting.
Coordinates escalations that arise, coordinating as necessary with other IT technical teams and the business in identifying the problem and moving towards a resolution.
Develops and manages objectives to drive high levels of customer service and continuous improvement
Recognizes and rewards employee contributions and achievements.
Helps to establish/maintain a high-performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
Has a flexible and is willing to perform varying duties depending on the shifting needs of the team.
JOB REQUIREMENTS AND QUALIFICATIONS
Education: Bachelor's Degree in Business or Technology and 5 to 7 years of relevant experience; Master's Degree a plus;
Experience working in Application Support, Portfolio Planning and Team Leadership roles
Leadership Skills and Experience
Ability to work strategically and collaboratively across departments
Effective, versatile and action-oriented
Jack-of-all-trades, with experience in wide-ranging or cross-functional areas, and an eagerness to learn new skills
Strategic thinker, data-driven and analytical in approach to solving problems
Strong written and verbal communication; listens well
Excels at building relationships and networks; influences others to achieve outcomes
Systems and process-thinker; loves creating order out of chaos
Strong judgment, problem-solving, and decision-making skills
Ability to gain, understand and apply technical knowledge from a variety of resources
Strong organizational and time management skills
Comfortable in working with all levels within the organization
Ability to deal with ambiguity in a highly changing environment.
Knowledge and experience with designing and implementing metrics and measurements
Strong project management, organizational/business planning and relationship building skills
Enthusiastic, high-energy individual, self-motivated, people-oriented, and self-directed
Great troubleshooting skills and deep understanding of IT problem-solving techniques and methodologies coupled with a strong sense of urgency
Excellent knowledge of best practices around management, control, and monitoring of IT
Ability to present IT concepts clearly and concisely to management and end users
Passion for technologies and systems continuous improvement
Demonstrated people skills and the ability to work closely with internal customers
Demonstrated ability to prioritize tasks or projects to align with the strategic objectives and with business goals
Proven record of building high performing teams in a distributed and/or remote work environment
Quick adapter within fast-paced environments, flexible and able to adjust with changing business and technology environments
Change agent: see 'ambiguity' as an opportunity as opposed to a hurdle, thrive on challenging yourself to push beyond conventional thinking
WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)
Minimal Travel Required. Travel limited to training, occasional team meetings, and projects.
On call after hours or weekend support may be required, as needed
Collaborative and inclusive work environment with opportunities for personal growth.
Professional, pleasant, and comfortable office setting
The work environment characteristics described here are representative of those an employee
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a TriNet HR representative to request such an accommodation.