Program Manager IV - Head, Neck, Endocrine Surgery

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

This role will provide broad spectrum project support & analysis; clinical instrument & equipment inventory management optimization & standardization; monthly expense risk & opportunity analysis; and general supply chain liaison needs. A crucial emphasis for the first 6 - 18 months, depending on what's learned during discovery, is clinical instrument and equipment inventory optimization. Initial estimates would be 40% to 50% of the role during that time. This individual would be expected to play a significant role in the annual equipment & instrument budgeting and prioritization process, eventually leading that effort.

Over time, the portion of time allocated to inventory management would be reduced as the incumbent develops sustainable processes. The role will evolve - based on agreed-upon individual and team goals - to be similarly pivotal in other domains within HNE (examples include but not limited to physical space planning; support for emerging strategic planning efforts; re-imagining and driving the evolution of stagnant processes ID'd by operational leaders as priorities; and other opportunities that this individual uncovers organically as they become familiar with our operations.)

The individual should be deeply analytical, but equally able to be effective at understanding on-the-ground realities in clinical operations (i.e. data do not always tell the whole story.)

There is an expectation that the individual spends face time with stakeholders horizontally across the organization (examples include but not limited to nursing, supply chain, physicians, and regional operations leaders) and vertically within HNE and potentially ISI; they need to ensure that they can tailor the presentation of data appropriate to the audience, including taking granular data and distilling it into slides to inform and guide decision making. Some local travel to sites may be needed to be successful. They should be comfortable presenting to teams and confident to make strong, clear recommendations based on their work.

The evolution of the role will depend very much on the ambition of the individual who occupies it and their ability to see a much larger future opportunity for themselves, as a person, as well as the potential for their output and successes become best practice for other areas to potentially adopt.

We are looking for a Program Manager to join Head, Neck, Endocrine (HNE) department within the Integrated Surgical Institute. Caregivers in this position will manage implementation and maintenance of designated programs. You will work to plan, develop, and maintain systems and procedures. Your primary duties will include:

• Allocating time to meet certain completion requirements.

• Managing multiple priorities and projects with competing deadlines.

• Serving as a coach and mentor for other positions and people in the department.

The ideal caregiver is someone who:

• Has strong communication and prioritization skills.

• Can multitask in a stressful situation.

• Works well in a close-knit, teambuilding environment.

• Can make decisive judgement under minimal supervision.

• Can provide empathy and compassion in a patient-centered environment.

Head, Neck, Endocrine Department responsibilities:

• Using data and go-to-gemba approaches to inform decisions, this role is expected to be highly analytical, innovative, and self-motivated.

• With the collaborative guidance of HNE leadership, analyze expense variance trends & risks, identify opportunities to enhance service line margin, and make recommendations on prioritization

• Serves as needs assessment liaison from HNE to regional locations and enables multi-directional communication to stakeholders as needed

• Facilitate standardization of HNE clinical and clinic-adjacent equipment and supplies across the HNE service line to drive efficiency and clinical effectiveness, collaborating with stakeholders vertically and horizontally across the enterprise

• Plans and budgets for capital equipment

• Develops, improves, and maintains capital and non-capital clinical equipment inventory, maintenance tracking, service agreement assessment, equipment site matching, and related work

• Provide ad hoc analysis and presentation support with the guidance of HNE leadership

Integrated Surgical Institute responsibilities:

• Provides program and project support for Integrated Surgical Institute

This is an excellent opportunity for those who are flexible and would like to advance their career growth opportunities within Cleveland Clinic.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Develops, implements, manages and maintains operational systems and activities.

• Serves as a liaison with all levels of the organization and outside community.

• Manages multiple priorities and projects with competing deadlines.

• Allocates time to meet completion requirements.

• Serves as a coach and mentor for other positions in the department.

• Reviews and monitors adherence to Human Resources policies and corporate compliance procedures.

• Other duties as assigned.

Education:

• Bachelor's degree in Business Administration, Healthcare Administration or related field.

• Master's degree preferred.

Certifications:

• May be required for specific positions as per policy or regulation.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to take appropriate action in a stressful environment.

• Demonstrated team, leadership, organizational, financial management and problem solving skills.

• Knowledge of statistical and financial analysis, primary research and business plan development.

• Strong presentation, communication and training skills required for most positions.

Work Experience:

• Minimum of six years of related experience; healthcare setting preferred.

• Offset: Master's degree and five years of experience.

Preferred Qualifications:

• Experience using data and go-to-gemba approaches to inform decisions

• Experience analyzing expense variance trends & risks, identifying opportunities to enhance service line margin, and make recommendations on prioritization

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Minimum hourly: $40.48

Maximum hourly: $61.74

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.