Program Manager, International Student Services

Job Title Program Manager, International Student Services Department International Student Services Job Code A40305 Job category Full Time Staff Terms and Hours Full time, exempt position. Salary Range Starting salary $49,310; commensurate with experience Job Summary

The position operates in a multi-cultural setting within the Office of International Student Services and is the essential point of contact for enrolled students, prospective students, alumni, faculty, staff, and visitors. Key responsibilities include but are not limited to processing undergraduate applications for non-citizens, evaluating foreign transcripts for admission, recruitment of international students, leading and/or supporting a variety of programs and student leadership activities, ensuring compliance with student immigration regulations, and providing support with referrals for academic, cultural, personal, and practical problems. This position reports to Director of International Student Services and is essential in the service and management of programs within the Office of International Student Services.

Core Duties

• Manage communications with prospective international students regarding the application process and status updates. Act as the primary resource for providing information about the University of Portland for international applicants.

• Assist with the recruitment and inquiries for prospective international students via online recruiting tools. Develop and support campaigns and strategies for student recruitment, engagement and retention in collaboration with the Director of International Student Services and office of Admissions.

• Read, evaluate, and make recommendations about international applications and other foreign transcripts sent to the University. Provide recommendations for admission to the Dean of Admissions and Academic Deans.

• Process applications and related documents for non-citizens as first year students, undergraduate transfer students and prospective graduate students. Act as a liaison between International Student Services and the Office of Admissions.

• Maintain data on prospective, admitted and confirmed international students. Input documents into Slate/Etrieve and monitor workflows.

• Prepare and post admission, immigration and other non-citizen documents.

• Track admitted students through the confirmation process and provide support in preparation for attending and arriving to the University.

• Administer scholarship process for international graduate students, including revision of scholarship forms and policies and award scholarships. Act as a liaison to the Office of Financial Aid regarding scholarship programs.

• Lead international student events which includes but is not limited to international student orientation at the start of each semester, International Education Week and Campus Connector programs.

• Serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO).

• Process initial I-20s and DS-2019s for incoming students on F-1 and J-1 visas. Provide information and advising to students related to F-1 and J-1 regulations and requirements.

• Advise students on immigration requirements, permissions, applications, and processes, including those other than F and J status.

• Provide international students with assistance and referrals for academic, cultural, personal and practical problems while attending University of Portland.

• Promote cross-cultural awareness and education within the University community. Collaborate with campus partners to provide an inclusive and welcoming environment for international students.

• Manage Office of International Student Services email inquiries and oversee bulk mailings to prospective, admitted and confirmed students.

• Hire, supervise, and train student employees, including international student admissions ambassadors. Supervisory responsibilities include hiring processes, setting of expectations, training and professional development, performance management and evaluations, and disciplinary processes including termination of employment.

Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position's purview and responsibility.

Education & Experience

• Required: Bachelor's Degree in related field with a minimum of one-year experience working with international students.

• Required: One year experience evaluating international educational credentials and knowledge of student-related immigration regulations and the Student and Exchange Visitor Program (SEVIS).

• Preferred: Master's Degree in related fields with three or more years' experience working with international admissions and international students.

• Preferred: Experience working in an international student center and living abroad.

• Preferred: Basic understanding of Banner, electronic software and reporting software.

• Or a combination of equivalent education and/or experience.

Certifications & Licenses

• Required: None.

Knowledge, Skills & Abilities

• Significant experience working with international students, evaluating international educational credentials.

• Knowledge of student-related immigration regulations and the Student and Exchange Visitor Program (SEVIS).

• Strong ability in providing student leadership training and cross-cultural adjustment support.

• Strong understanding of cross-cultural adjustment process.

• Excellent written and oral communication skills.

• Strong ability to work collaboratively, accomplish organizational goals, communicate clearly, and act proactively.

• Ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgment, tact, and discretion.

• Ability to consistently handle and follow through with multiple projects and assignments and meet deadlines.

• Strong orientation towards continued learning and applying learning in the work setting.

• Ability to work independently and in team settings.

• Ability to receive constructive supervisory direction.

• Ability to exercise excellent judgment.

• Ability to work independently, receive supervisory input and directions, and effectively contribute and work with a team.

• Excellent customer service and interpersonal skills.

• Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse students, faculty, and staff.

• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes.

• Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems.

• All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

Physical Requirements

• Frequently: sit, perform desk-based computer tasks; use fine manipulation and grasp; use a telephone; write by hand; sort and file paperwork.

• Occasionally: stand and walk; twist; lift, carry, push, and pull objects that weigh up to 25 pounds.

• Occasionally: ability to attend events and activities on or off campus.

• Frequently: ability to interact and communicate with members of the University and others as necessary.

• As necessary: ability to travel by car or air domestically or internationally.

Working Conditions

• Hours of employment: position requires working flexible hours, including early mornings, evenings, nights, weekends, and holidays as necessitated by projects or work trips.

• Work-related stress: stress form work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters.

• Travel: travel via car or air domestically or internationally.

Work Standards

• Respect for the University's mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University's mission statement states in relevant part: "we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world." The University's Statement of Inclusion states in relevant part: "Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity."

• The full Mission Statement is at: www.up.edu/about/mission.

• The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.

• Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Compliance with laws and policies and procedures: subject to and expected to comply with all applicable University, departmental, and other applicable policies and procedures, including but not limited to, the personnel, business, and/or other policies of the University.

• Compliance with driving-related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements.

• Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with in his or her University capacity.

Benefits

Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University's home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)

Posting Detail Information

Posting Number S143-2023 Number of Vacancies 1 Estimated Start Date Open Date 05/10/2024 Close Date Open Until Filled No Special Instructions Summary