Program Manager - Implementation

Crown Castle USA Inc Franklin , TN 37064

Posted 3 weeks ago

Position Title: Program Manager

  • Implementation (7E)

Company Overview

Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service - bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.

Summary

The Program Manager, Implementation is responsible for planning and executing assigned customer work (T-Mobile) throughout the area. The Implementation Program Manager will collaborate with counterparts in all functional groups to increase consistency and efficiency through utilization of best practices. This role will drive consistency for the customer and Crown Castle to help improve cycle time and reduce cost. The Program Manager will monitor projects across a regional customer footprint to ensure predictable and consistent delivery of projects. This role will work in a complex and diverse matrix environment and will be able to lead / manage/ influence to drive cross functional resources to a common goal. Additionally, this position will work with Regional Sales and Customer Program Support to help define and initiate new scopes of work. This position requires a minimum of five (5)+ years managing people plus high volume and complex programs supporting customer facing projects.

Other Experience / Skills / Abilities:

  • Plan and prioritize work to meet commitments as aligned with organizational and financial goals

  • Work with external and internal stakeholders to drive results for customers

  • Support Crown Castle initiatives, drive best practices and consistency across all areas

  • Utilize and promote Project Management Principles using both text book and pragmatic techniques

  • Assess and evaluate resource needs to support and sustain workloads across all programs

  • Act as the Area liaison between National teams and districts to help drive improvements or special initiatives

  • Use key milestone activity reports to drive progress and uncover inefficiencies

  • Build strong teams that apply their skills and perspectives to achieve a common goal

Competencies: Program Managers must be fluent and skilled in the following areas:

  • Customer Focused
  • Building strong customer relationships and delivering customer-centric solutions
  • Plans & Aligns
  • Planning and prioritizing work to meet commitments aligned with organizational goals
  • Communicates Effectively
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Ensures Accountability
  • Holding self and others accountable to meet commitments
  • Strategic Mindset
  • Seeing ahead to future possibilities and translating them into breakthrough strategies
  • Instills Trust
  • Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Collaborates
  • Building partnerships and working collaboratively with others to meet shared objectives

Education/Certifications:

  • Bachelor's Degree or equivalent work experience

  • Project Management Professional (PMP) Certification preferred

Experience/Minimum Requirements

  • Minimum of seven (7)+ years in project and program management experience

  • Previous leadership experience through direct reporting and/or matrix environments

  • Experience working directly with or supporting T-Mobile projects preferred

Organizational Relationship

Reports to: District Manager

  • Implementation

Title(s) of direct reports (if applicable): PMs, APMs, PCs, CMs

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions 60% of the time. Required travel to project sites and customer offices. Heavy travel may be required up to 40% of time during peak production periods. We offer a hybrid working model with 3 days in local office and up to 2 days working remotely each week.

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Program Manager - Implementation

Crown Castle USA Inc