Program Manager - Implementation

Crown Castle USA Inc Franklin , TN 37064

Posted 3 weeks ago

Position Title: Program Manager

  • Implementation (7E)

Company Overview

Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service - bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.


The Program Manager, Implementation is responsible for planning and executing assigned customer work (T-Mobile) throughout the area. The Implementation Program Manager will collaborate with counterparts in all functional groups to increase consistency and efficiency through utilization of best practices. This role will drive consistency for the customer and Crown Castle to help improve cycle time and reduce cost. The Program Manager will monitor projects across a regional customer footprint to ensure predictable and consistent delivery of projects. This role will work in a complex and diverse matrix environment and will be able to lead / manage/ influence to drive cross functional resources to a common goal. Additionally, this position will work with Regional Sales and Customer Program Support to help define and initiate new scopes of work. This position requires a minimum of five (5)+ years managing people plus high volume and complex programs supporting customer facing projects.

Other Experience / Skills / Abilities:

  • Plan and prioritize work to meet commitments as aligned with organizational and financial goals

  • Work with external and internal stakeholders to drive results for customers

  • Support Crown Castle initiatives, drive best practices and consistency across all areas

  • Utilize and promote Project Management Principles using both text book and pragmatic techniques

  • Assess and evaluate resource needs to support and sustain workloads across all programs

  • Act as the Area liaison between National teams and districts to help drive improvements or special initiatives

  • Use key milestone activity reports to drive progress and uncover inefficiencies

  • Build strong teams that apply their skills and perspectives to achieve a common goal

Competencies: Program Managers must be fluent and skilled in the following areas:

  • Customer Focused
  • Building strong customer relationships and delivering customer-centric solutions
  • Plans & Aligns
  • Planning and prioritizing work to meet commitments aligned with organizational goals
  • Communicates Effectively
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Ensures Accountability
  • Holding self and others accountable to meet commitments
  • Strategic Mindset
  • Seeing ahead to future possibilities and translating them into breakthrough strategies
  • Instills Trust
  • Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Collaborates
  • Building partnerships and working collaboratively with others to meet shared objectives


  • Bachelor's Degree or equivalent work experience

  • Project Management Professional (PMP) Certification preferred

Experience/Minimum Requirements

  • Minimum of seven (7)+ years in project and program management experience

  • Previous leadership experience through direct reporting and/or matrix environments

  • Experience working directly with or supporting T-Mobile projects preferred

Organizational Relationship

Reports to: District Manager

  • Implementation

Title(s) of direct reports (if applicable): PMs, APMs, PCs, CMs

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions 60% of the time. Required travel to project sites and customer offices. Heavy travel may be required up to 40% of time during peak production periods. We offer a hybrid working model with 3 days in local office and up to 2 days working remotely each week.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Salesforce Implementation Consultant (Platform App)

Accrue Technologies

Posted Yesterday

VIEW JOBS 10/19/2021 12:00:00 AM 2022-01-17T00:00 <p><img title="Accrue_Logo" alt="Accrue_Logo" src="" width="303" height="50" style="width: 303px; height: 50px; display: block; margin: auto;"></p><p><a href="" target="_blank" rel="nofollow noreferrer noopener" class="external">Visit our Website</a></p><p><a href="" target="_blank" rel="nofollow noreferrer noopener" class="external">Watch a Short Video</a></p><p>Join us at the ground level! Accrue has just launched, with the venture backing of Jim McKelvey, inventor and Co-Founder of Square.</p><p>Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue360 is the most powerful, most configurable and connected lending and banking application. With ready-to-go, secure integrations to industry-leading core banking platforms and other fintech leaders, Accrue360 is a bank’s dashboard to increased revenue, transparency, efficiency, business intelligence and compliance.</p><p>We are already overwhelmed with inbound opportunities and are hiring to keep up with the demand, and help shape the future of the product and company.</p><p>Our <strong>Salesforce Platform Implementation Consultant</strong> will be responsible for leading implementations of the Accrue solution at Community Banks, and leading a team of others to do the same.</p><p>The Accrue360 application is built with Lightning Web Components (LWC), Aura Components, Flow, Apex and other Salesforce development tools. You must possess a strong familiarity with these technologies, and comfort level to configure the declarative customizations. </p><p><strong>ROLES AND RESPONSIBILITIES</strong></p><ul> <li> Communicate solutions effectively and collaborate to achieve the best outcome</li> <li> Listen, document and translate business requirements into solutions that best leverage the Accrue Solution and Salesforce platform</li> <li> Lead design sessions: document solutions that are aligned with an Accrue client's business objectives</li> <li> Manage the delivery of custom development, integrations, and data migration elements of an Accrue implementation</li> <li> Coordinate custom solutions and interfaces leveraging the Accrue app, Salesforce platform and other technologies as needed</li> <li> Manage technical scope and client expectations</li> <li> Develop and manage the execution of test plans to ensure a quality solution is delivered </li> <li> Demonstrate platform thought leadership and recommend best practices</li> <li> Provide solution recommendations with estimates on effort, resources and identify dependencies</li> <li> Coach and mentor junior team members; own ongoing development of coworkers on Accrue projects</li> </ul><p><strong>Requirements</strong></p><ul> <li> 5+ years direct experience with the Salesforce Platform</li> <li> Experience with Salesforce Platform technologies, including LWC, Aura, Apex, SOQL, Visualforce, APIs</li> <li> Hands on knowledge to build business processes using Salesforce Flows. </li> <li> Test and QA changes to Salesforce in sandbox and production deployments</li> <li> Salesforce Certifications (1+ required, Platform or Developer Certification preferred)</li> <li> Understand and implement integration APIs to communicate with internal/external components</li> <li> Experience managing projects, timelines, people within a software or SaaS company;</li> <li> Self-motivated with the ability to work independently and as part of a team;</li> <li> Experience automating workflow</li> <li> Working knowledge of APIs (SOAP, REST)</li> <li> Strong interpersonal and written communication skills;</li> <li> High motivation - will do whatever it takes to ensure customer and company success</li> </ul><p><strong>Benefits</strong></p><p>We offer Competitive Pay, Health, dental, eye, Matched 401(k) program, Parental leave program, Flexible PTO, Work-from-home options</p> Accrue Technologies Franklin TN

Program Manager - Implementation

Crown Castle USA Inc