Are you the kind of person that is a driven, results-oriented operations Program Manager? If so, we have an opening for you! As a Product Operations Program Manager, you are the primary force to operationalize product initiatives. This role has daily interaction with leaders and major stakeholders across Sales, Product Management and Marketing, Field and Industry Marketing, Engineering, and other internal partners outside of the division. This role reports to the Program Director within the Strategy & Operations organization.
Drive performance, quality, and end-of-life centric programs, partnering closely with cross-functional teams and members from the Engineering, Product, Marketing, Account, Network, Platform, Services, Performance, and Support organizations.
Manage identification, collection, and prioritization of performance and quality related issues from existing systems and processes.
Ensure appropriate visibility and priority is maintained for projects and initiatives, including expectation setting, reviews, and communication for both internal and outbound customer messaging.
Establish and maintain processes and tools for providing status and communication to Account Teams, core teams, senior and executive management.
Own management of all core team activity, including all action items, overall schedule, inbound core team inquiries, and outbound team deliverables and activities.
Identify and mitigate risks and roadblocks early, keeping programs on schedule.
Closely monitor core team execution, continually identifying opportunities for improved efficiency and best practices.
Work above responsibilities on programs including but not limited to: Product End-of-Life, Customer Performance Prioritization, and Quality and Performance KPI initiatives.
About the Team
The Media & Carrier Division Strategy and Operations team is responsible for executing critical business processes, programs, and change initiatives across the organization. The team is focused on driving Product, Engineering, and Marketing activities across the entire product lifecycle, with emphasis on providing visibility into all areas of our programs and improving efficiency where possible. The team is responsible for owning and driving execution of cross-functional programs that extend across all Akamai divisions.
Applicants must meet one of the following education and experience requirements:
Education: Bachelor's Degree in computer science, computer engineering, electrical engineering or related equivalent degree
Minimum of 3 years of project management experience in one or more of the following fields: Business Operations, Program Management, Release Management, Product Lifecycle Management (PLM), development or operations engineering
Minimum of 3 years of experience driving initiatives with cross-functional teams (engineering, QA, release management, network operations, product management, professional services, account teams, etc)
Highly organized, and excellent attention to detail; quick learner with creative problem-solving and analytical skills.
An excellent facilitator of project requirements and schedules with the ability to influence peers and managers in cross-functional and global teams.
Action oriented, capable of multi-tasking well, and able to thrive in a fast-paced team environment.
Excellent verbal and written communication skills and interpersonal skills.
Strong organizational and leadership skills with the ability to drive the day-to-day activities of internal resources.
Hands-on technical experience is a strong plus.
Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.
Akamai Technologies Inc