Program Manager I - Digital Access Development (Temporary, Until End Of June 2025)

Who we are

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

• Strive to apply an equity lens to all our work.

• Reduce health disparities.

• Become an anti-racist organization.

• Create an equitable work environment.

About the Role

This is a temporary position for the Digital Inclusion Grant. This position oversees a portfolio of Digital Access Development program management, driving CHNW digital inclusion support to health centers developing digital navigation programs and engaging community connections. This role develops and executes workplans to support health centers workflow development, clinic process coaching, training, and connections to community partners to support capacity and Network digital inclusion strategy. The Program Manager - Digital Access Development coordinates across the project team and external stakeholders to ensure development of health center infrastructure for digital navigation and analysis of community partnership connections.

To be successful in this role, you:

• Have 1+ years of experience in healthcare and program administration.

• Have bachelor's degree in a relevant field (e.g. Public Health or Health Administration) or equivalent combination of education and highly relevant experience.

• Have experience in program development, technical support, or a similar role.

• Have experience in leading multiple complex projects related to strategic initiatives, systems, and business development.

Essential functions and Roles and Responsibilities:

• Responsible for managing cross functional projects to advance strategy and/or program development.

• Works with the Department lead and other relevant leads to ensure project goals, and workplan and tracking process.

• Provides regular communication and monitors progress to timeline and goals.

• Coordinates and manages complex research and analysis, including environmental conditions, trends, policy, processes and research/ best practices to recommend solutions to develop innovations and/or integrated programs and strategy.

• Facilitates stakeholder engagement in external systems and strategy forums; coordinates input across relevant departments to identify key priorities, communications, track key deliverables and coordinate follow-up

• Prepares proposals, briefing documents, presentations, reports, applications, budgets and/or other documents associated with moving work plans forward. Working with communications and administrative support team members, assure effective systems related to program/project work and other communication tools and practices are in place.

• Responsible for development and management of contracts or grants.

• Provides ongoing monitoring and process improvement for implemented digital navigation programs.

• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion

Knowledge, Skills, and Abilities:

• Advanced analytical skills and the ability to interpret, evaluate and formulate action plans based upon data.

• Effective organizational, time management, and project management skills.

• Ability to multi-task and deal with complex assignments on a frequent basis.

• Proficient in Microsoft Office products.

• Effective written and verbal communication skills; able to communicate with and collaborate effectively with physicians and allied health care providers.

• Ability to work independently.

• Ability to present in a group setting.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency

• Vaccination requirement (CHPW offers a process for medical or religious exemptions)

• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 64*.

CHPW offers the following benefits for Full and Part-time employees and their dependents:

• Medical, Prescription, Dental, and Vision

• Telehealth app

• Flexible Spending Accounts, Health Savings Accounts

• Basic Life AD&D, Short and Long-Term Disability

• Voluntary Life, Critical Care, and Long-Term Care Insurance

• 401(k) Retirement and generous employer match

• Employee Assistance Program and Mental Fitness app

• Financial Coaching, Identity Theft Protection

• Time off including PTO accrual starting at 17 days per year.

• 40 hours Community Service volunteer time

• 10 standard holidays, 2 floating holidays

• Compassion time off, jury duty

Sensory/Physical/Mental Requirements:

Sensory:

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical:

• Extended periods of sitting, computer use, talking and possibly standing

• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion

• Frequent torso/back static position; occasional stooping, bending, and twisting.

• Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

Mental:

• Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

• Note: This position is grant-specific and is not eligible for the company incentive bonus program.

Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.