Program Manager, Housing Navigation

TITLE: Program Manager, Housing Navigation

DEPARTMENT: Programs

REPORTS TO: Associate Director, Housing Navigation

Employment Status: Full Time

Reg. Hours Worked: 40/ Week, Exempt

Location: Altadena, (Hybrid)

Salary: 67,200- 70,000/yr DOE

JOB SUMMARY:

The Program Manager for the Housing Navigation program will provide oversight of the day to day program activities and is responsible for supervision of the housing navigation team. The Program Manager manages all administrative and program reporting, and tracks program outcomes and ensures accuracy and timeliness of program documentation. The Program Manager provides oversight of program activities and acts as the primary contact for referrals, coordination of housing subsidies, and ongoing programmatic changes.

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

• Provide direct supervision, training, and support for housing navigators, including hiring, leading staff meetings/case conferencing, and conducting performance evaluations for program staff.

• Work with Associate Director to support team in meeting performance standards and working toward improved service delivery through collaboration with funders.

• Partner with Care Coordination team to manage referrals and warm hand-offs.

• Partner with Housing Location team to support landlord engagement and retention efforts in SPA 3.

• Collaborate with management team to address tenant/landlord conflicts and identify risk mitigation solutions. Access legal services referrals when necessary.

• Assist housing navigation team in identifying community resources that promote wellness, community integration, and housing retention.

• In coordination with the Data & Quality Assurance team, review case files and QA processes to ensure compliance with reporting and documentation guidelines, in preparation for audits.

• Collaborate with the management team, Programs Financial Services, and Finance teams to process and track unit assistance requests, ensure due diligence regarding property ownership verification and housing inspections, and monitor spending.

• Monitor and approve program expenditures, including petty cash, debit card expenditures, and check requests, to ensure the effective management of program budgets.

• Track and provide statistical data to support grant requirements.

• Provide clinical services within scope (if applicable).

• If applicable, provide supervision to MSW interns working within the program.

• Other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

• Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.

• Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.

• See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.

• Ability to interact with other employees, clients, customers and members of the public.

• Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.

• Gather, analyze, synthesize, and classify information.

• Transcribe, enter, and post data.

• Ability to respond effectively to sensitive inquiries or complaints.

• May require exposure to blood borne pathogens and infectious agents.

• Requires use a computer keyboard for substantial periods of time.

• Able to travel to off-site meetings or other activities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of crisis and permanent housing resources throughout Los Angeles County.

• Knowledge of housing issues in San Gabriel Valley preferred.

• Knowledge of HUD guidelines and experience working with subsidized housing programs.

• Current knowledge of best practice models, including: Housing First, Trauma Informed Care, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.

• Proficient in use of laptop computer and Microsoft Windows, Office software programs, and Google Apps. (Word, Excel, PowerPoint, G-mail, Docs).

• Ability to accurately enter client data and progress notes in the Homeless Management Information System, and run program management reports.

• Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, printer and scanner).

• Understanding of case management practices and ability to accurately and clearly document case notes.

• Excellent written and verbal communication skills.

• Possess valid California driver's license and have access to properly registered vehicle.

EDUCATION, TRAINING AND EXPERIENCE:

• A minimum of two years experience providing housing location or case management support to persons experiencing homelessness, or at risk of homelessness, including working with persons experiencing chronic health issues, mental health needs, or with histories of substance use.

• At least one year of supervisory experience in a social service organization is preferred.

• Masters Degree in Social Work (MSW), or equivalent degree, preferred.

• Bi-lingual English/Spanish preferred.

UNION STATION HOMELESS SERVICES EMBRACES DIVERSITY

We embrace our differences and are committed to furthering our culture of inclusion and belonging. Our commitment to racial equity within the organization is crucial to who we are and the clients we serve. Committed to being an anti-racist organization and sharing the unique cultural experiences from our networks, we offer annual racial equity training, host ongoing learning experiences through our lunch n' learns, and participate in on-going mental health trainings.

We promote acceptance, respect, teamwork, and fosters diversity in the workplace. We believe every individual has a story, past, and a unique set of skills that shape who we are and through this network, we can learn from each other to become better versions of ourselves personally and professionally. Through our staff-led network focusing on diversity, equity, inclusion, belonging and accessibility, we work to communicate, educate, and express diverse cultivation through our eight Diversity Networks. We are honored that the Diversity Network has been recognized as part of the Community Impact Awards presented by the Los Angeles Business Journal.

Union Station Homeless Services is an Equal Opportunity Employer