Program Manager, Housing Navigation, CES SPA 4

Job Title: Program Manager, Housing Navigation

Department: Housing Department

Reports To: Program Manager

Status: Non -Exempt

SUMMARY

The Program Manager, Housing Navigation will provide oversite to case management staff that are responsible for field-based services to single adults experiencing homelessness as they transition into permanent housing. Primary responsibilities of the selected candidate include supervising a team of up to four or more program staff by providing coordination of services, ensuring that staff work with clients to access permanent housing opportunities by locating best fit housing options, implementation of housing stabilization plans, and coordination of multiple services to meet each clients' needs. The Program Manager is also responsible for building and maintaining good working relationships with landlords/management companies/property owners as well as with other homeless service providers and partnering agencies. The Program Manage may also provide assessment and stabilization services to a small caseload.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for the oversight, development, direction, training and supervision of the Housing Navigation Recovery Rehousing Team

• Responsible for ensuring that the team works to achieve objectives, deliverables, and outcomes as described in the scope of work

• Provide daily coordination and oversight of program operations and program activities

• Implement and delegate housing coordination and placement of individuals enrolled in the program

• Understanding of contractual obligations and program performance metrics.

• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff

• Provide individual and team supervision, support, and hands on training

• Ensure that direct reports enter data into HMIS in a timely manner.

• Monitor that direct reports keep accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepare clear and thorough assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given

• Implement and delegate housing coordination and placement for individuals

• Engage in housing acquisitions activities by developing relationships with landlords and property managers in order to ensure housing options are available

• Maintain a case load of up to 5-10 clients when directed by supervisor.

• Work with clients to develop and implement a housing stabilization plan that will maximize housing location, placement, and retention which will increase quality of life and community engagement

• Assess clients' legal, financial, social, medical, psychological, and other needs related to their housing situation to assist in accessing services.

• Mediate conflict between clients and landlords/management companies to promote housing stability

• Assist client with completing housing applications and securing housing of their choice

• Transport clients for to view best fit housing resources as needed

• Accompany clients as needed to appointments related to housing stability (e.g. HACLA appointments, doctor's appointments, court appearances, benefits hearings, etc.)

• Assist clients in developing and attaining goals related to education, vocational training, and/or employment

• Attend required trainings while seeking out learning opportunities for continued education, staying up-to date on best practices in ending homelessness and client care

• Provide crisis intervention support whenever appropriate and as needed and support direct reports with triage crisis assessments.

• Ensure that all Annual Reviews are completed in a timely manner on all direct reports.

• Work in collaboration with the Director of CES and Community Engagement regarding hiring for all open Case Management positions and ensure diverse and equitable hiring practices to appropriately reflect the diversity of the population served.

QUALIFICATIONS

• Bachelor's degree and 2 years' experience working with homeless individuals living with mental illness and/or substance abuse disorders or 5 years or equivalent experience.

• Prior management experience strongly preferred

• Extensive knowledge of local and federal government benefits and entitlements

• Knowledge of HUD guidelines as they relate to client housing resource eligibility

• Able to work in a high-tolerance harm reduction model with clients who have multiple barriers

• Current, valid California Driver's License with an acceptable driving record and reliable vehicle

WORK ENVIRONMENT

• Field (may need to travel) and indoor office environment.

• On occasion walk or drive to different local sites.

• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.

• Will necessitate working in busy and loud environments.

• Will be exposed to elements like cold, heat, dust, noise and odor.

• May need to bend, stoop, twist, and sit throughout the day.

Expected Behaviors of all Staff

• Act as a role model

• Demonstrate a sense of responsibility

• Continuously learn and improve

• Acknowledge your own areas of improvement

• Hear and provide honest, specific and direct feedback

• Create an environment where everyone is welcomed valued and respected

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times

• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

• Organize and prioritize multiple activities to meet all external and internal deadlines

• Maintain professional demeanor that reflects positively on the agency

• Demonstrate respect and courtesy toward others

• Able to thrive in a work environment emphasizing teamwork and collaboration

• Respond in a timely manner in all aspects of communication

• Work with minimal supervision

9.Perform other duties as assigned

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

ACKNOWLEDGEMENT

Employee Name

Employee Signature

Date

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times

• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

• Organize and prioritize multiple activities to meet all external and internal deadlines

• Maintain a professional demeanor that reflects positively on the agency

• Demonstrate respect and courtesy toward others

• Able to thrive in a work environment emphasizing teamwork and collaboration

• Ability to prioritize different tasks with minimal supervision

• Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Retirement Planning (403b) & Matching

• Paid Holidays

• Paid Vacation Days

• Paid Sick Days

• Employee Assistance Plans (EAP)

• TELUS Health

• Flexible Spending Account (FSA)

• Basic Life / Accidental Death & Dismemberment (AD&D)

• Voluntary Short- and Long-Term Disability

• Voluntary Pet Insurance

• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

• The People Concern University & Certificates

• Corporate Discounts

Other details

• Pay Type Salary

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