TITLE: Program Manager, Housing Location
REPORTS TO: Director, Recovery & Rapid Rehousing
Employment Status: Full Time
Reg. Hours Worked: 40 / Week, Exempt
The Program Manager of Housing Location will provide oversight of the day to day program activities and is responsible for supervision of the USHS Housing Location team. The Program Manager manages all administrative and program reporting, tracks program outcomes, and ensures accuracy and timeliness of program documentation. This position will be responsible for strategizing and leading efforts to enhance landlord engagement and increase unit acquisition in SPA 3/San Gabriel Valley and the surrounding communities. The Program Manager will collaborate with Programs Leadership and partner agencies in the linkage of program participants to permanent housing resources, including but not limited to, rapid rehousing and permanent supportive housing (project and scattered site).
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
Provide direct supervision, training, and support for housing liaisons, including facilitating the hiring process, leading staff meetings/case conferencing, and conducting performance evaluations for program staff.
Ensure USHS is meeting performance standards and continuously working toward improved service delivery through collaboration with funders.
Enhance USHSs landlord engagement and unit acquisition processes in SPA 3 and surrounding communities to increase housing resources, maintain positive relationships with landlords, expand community engagement, and improve the lease up process for program participants.
Collaborate with the Director of Recovery & Rapid Rehousing in the implementation of a database/systems to assess, strategize, and track housing inventory and to improve the owner verification process.
Work cooperatively with the Programs Leadership team to address tenant/landlord conflicts and promote positive resolution and excellent retention rates.
In coordination with the Programs Leadership and Data & Quality Assurance teams, review case files and QA processes to ensure compliance with reporting and documentation guidelines, in preparation for audits.
Collaborate with the Programs Leadership, Programs Financial Services, and Accounting teams to process and track unit assistance requests to ensure due diligence regarding property ownership verification and housing inspections.
Monitor and approve program expenditures, including petty cash, debit card expenditures, and check requests, to ensure the effective management of program budgets.
Track and provide statistical data to support grant requirements.
Provide clinical services within scope (if applicable).
If applicable, provide supervision to MSW interns working within the program.
Other duties as assigned.
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
Ability to interact with other employees, clients, customers and members of the public.
Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
Gather, analyze, synthesize, and classify information.
Transcribe, enter, and post data.
Ability to respond effectively to sensitive inquiries or complaints.
May require exposure to blood borne pathogens and infectious agents.
Requires use a computer keyboard for substantial periods of time.
Able to travel to off-site meetings or other activities.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of permanent housing resources and services for homeless and low-income individuals throughout Los Angeles County, and understanding regarding issues of poverty, homelessness, and the social factors involved.
Knowledge of housing issues in San Gabriel Valley preferred.
Knowledge of real estate, property management, housing authority, and risk mitigation related to subsidized housing programs and issues with obtaining housing, retaining housing, and relocating people to new housing.
Understanding of modalities of treatment, including housing first, harm reduction, motivational interviewing, trauma-informed care, and critical time intervention.
Understanding of recovery model principles and practices.
Well-versed on various program subsidies, differences in housing authority requirements, and scope of the program, and be able to relate this information to potential landlords.
Ability to engage landlords to work with the programs and obtain property units for participants.
Ability to navigate systems and complete applications for housing vouchers and certificates.
Ability to work autonomously with a minimal amount of supervision.
Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, Access, PowerPoint, and Microsoft Outlook), and HMIS Homeless Management Information System.
Must demonstrate excellent written and verbal communication skills.
Possess valid California drivers license and have access to properly registered vehicle.
EDUCATION, TRAINING AND EXPERIENCE:
A minimum of 2 years experience working in a position that provides direct services to individuals and/or families experiencing homelessness or similar barriers.
A minimum of 1 year of real estate, property management, or equivalent landlord engagement/unit acquisition experience.
A minimum of 1 year supervisory experience preferred.
Bi-lingual English-Spanish preferred, but not required.
Union Station Homeless Services (USHS) requires all new hires to be fully vaccinated for COVID-19 prior to your first day of employment at USHS, unless a documented medical or religious accommodation is approved as determined on an individual case by case basis by USHSs Human Resources Executive.
Union Station Homeless Services is an Equal Opportunity Employer
Union Station Homeless Services