Program Manager, Housing Location

Union Station Homeless Services Altadena , CA

Posted 2 months ago

TITLE: Program Manager, Housing Location

DEPARTMENT: Programs

REPORTS TO: Director, Recovery & Rapid Rehousing

Employment Status: Full Time

Reg. Hours Worked: 40 / Week, Exempt

JOB SUMMARY:

The Program Manager of Housing Location will provide oversight of the day to day program activities and is responsible for supervision of the USHS Housing Location team. The Program Manager manages all administrative and program reporting, tracks program outcomes, and ensures accuracy and timeliness of program documentation. This position will be responsible for strategizing and leading efforts to enhance landlord engagement and increase unit acquisition in SPA 3/San Gabriel Valley and the surrounding communities. The Program Manager will collaborate with Programs Leadership and partner agencies in the linkage of program participants to permanent housing resources, including but not limited to, rapid rehousing and permanent supportive housing (project and scattered site).

ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:

  • Provide direct supervision, training, and support for housing liaisons, including facilitating the hiring process, leading staff meetings/case conferencing, and conducting performance evaluations for program staff.

  • Ensure USHS is meeting performance standards and continuously working toward improved service delivery through collaboration with funders.

  • Enhance USHSs landlord engagement and unit acquisition processes in SPA 3 and surrounding communities to increase housing resources, maintain positive relationships with landlords, expand community engagement, and improve the lease up process for program participants.

  • Collaborate with the Director of Recovery & Rapid Rehousing in the implementation of a database/systems to assess, strategize, and track housing inventory and to improve the owner verification process.

  • Work cooperatively with the Programs Leadership team to address tenant/landlord conflicts and promote positive resolution and excellent retention rates.

  • In coordination with the Programs Leadership and Data & Quality Assurance teams, review case files and QA processes to ensure compliance with reporting and documentation guidelines, in preparation for audits.

  • Collaborate with the Programs Leadership, Programs Financial Services, and Accounting teams to process and track unit assistance requests to ensure due diligence regarding property ownership verification and housing inspections.

  • Monitor and approve program expenditures, including petty cash, debit card expenditures, and check requests, to ensure the effective management of program budgets.

  • Track and provide statistical data to support grant requirements.

  • Provide clinical services within scope (if applicable).

  • If applicable, provide supervision to MSW interns working within the program.

  • Other duties as assigned.

PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:

  • Work indoors in temperature controlled environment with occasional exposure to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.

  • Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.

  • See, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.

  • Ability to interact with other employees, clients, customers and members of the public.

  • Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.

  • Gather, analyze, synthesize, and classify information.

  • Transcribe, enter, and post data.

  • Ability to respond effectively to sensitive inquiries or complaints.

  • May require exposure to blood borne pathogens and infectious agents.

  • Requires use a computer keyboard for substantial periods of time.

  • Able to travel to off-site meetings or other activities.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of permanent housing resources and services for homeless and low-income individuals throughout Los Angeles County, and understanding regarding issues of poverty, homelessness, and the social factors involved.

  • Knowledge of housing issues in San Gabriel Valley preferred.

  • Knowledge of real estate, property management, housing authority, and risk mitigation related to subsidized housing programs and issues with obtaining housing, retaining housing, and relocating people to new housing.

  • Understanding of modalities of treatment, including housing first, harm reduction, motivational interviewing, trauma-informed care, and critical time intervention.

  • Understanding of recovery model principles and practices.

  • Well-versed on various program subsidies, differences in housing authority requirements, and scope of the program, and be able to relate this information to potential landlords.

  • Ability to engage landlords to work with the programs and obtain property units for participants.

  • Ability to navigate systems and complete applications for housing vouchers and certificates.

  • Ability to work autonomously with a minimal amount of supervision.

  • Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, Access, PowerPoint, and Microsoft Outlook), and HMIS Homeless Management Information System.

  • Must demonstrate excellent written and verbal communication skills.

  • Possess valid California drivers license and have access to properly registered vehicle.

EDUCATION, TRAINING AND EXPERIENCE:

  • Master of Social Work Degree (MSW) or equivalent degree. Licensed or License waivered preferred (LCSW or ASW)

OR

  • Bachelors degree in social work or related field and 4 or more years of strongly relevant professional experience.

AND

  • A minimum of 2 years experience working in a position that provides direct services to individuals and/or families experiencing homelessness or similar barriers.

  • A minimum of 1 year of real estate, property management, or equivalent landlord engagement/unit acquisition experience.

  • A minimum of 1 year supervisory experience preferred.

  • Bi-lingual English-Spanish preferred, but not required.

Union Station Homeless Services (USHS) requires all new hires to be fully vaccinated for COVID-19 prior to your first day of employment at USHS, unless a documented medical or religious accommodation is approved as determined on an individual case by case basis by USHSs Human Resources Executive.

Union Station Homeless Services is an Equal Opportunity Employer

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Housing Liaison

Union Station Homeless Services

Posted 3 months ago

VIEW JOBS 11/14/2021 12:00:00 AM 2022-02-12T00:00 TITLE: Housing Liaison DEPARTMENT: Programs REPORTS TO: Housing and Data Manager EMPLOYMENT STATUS: Full Time REGULAR HOURS WORKED: 40 / Week, Non- Exempt JOB SUMMARY: The Housing Liaison implements activities related to housing, identifies affordable housing resources, and coordinates with housing navigators and care coordinators to support securing housing services for participants. The Housing Liaison will develop positive relationships with local property owners and landlords. S/he will strategically assess and expand current local housing stock to best support USHS programs and collaborate with partner agencies to create opportunities for rapid re-housing, permanent supportive housing, project and scattered site voucher based housing and relocation information for those transitioning out of current housing. ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following: * Establishes working relationships with landlords within the community. * Establishes working relationships with Board and Care facilities and other housing programs within the community. * Identifies available and appropriate housing units and determines that the housing meets or exceeds habitability and rent reasonableness standards set by funder requirements. * Reviews and negotiates lease agreements with landlords/property managers and conducts unit site visits * Accesses all suitable housing opportunities including rental subsidies, move-in assistance and private rental agreements. * Acts as an advocate and negotiator for individuals with poor credit and poor housing histories, in order to obtain permanent housing or prevent individuals from losing housing. * Coordinates with assigned case managers to maintain accurate records of client participation and progress in program in accordance with agency regulations and expectations. * Conducts housing inspections and gathers necessary documentation in order to assist individuals to secure and/or maintain housing. Delivers initial checks to property owners in order to ensure that individuals secure the unit in a timely manner. * Develops a database of affordable housing resources for reference in locating appropriate housing. * Participates in agency and program meetings. * Attends internal and external trainings to maintain current knowledge of job requirements, agency requirements, and other areas as identified to do job well. * Coordinates communication between housing authorities, housing search and placement programs, property managers, participants, and care coordinators. * Coordinates landlord engagement activities such as monthly breakfasts, thank you events, landlord recruitment events, and other activities to maintain participating landlord base. * Sends out landlord appreciation letters, thank you cards, and season greeting cards. * Conducts presentations and workshops aimed at recruiting and engaging landlords into program. * Transport individuals to and from housing appointments as needed. * Coordinates with case manager to purchase furnishings and utilities and other move-in costs. * Other duties as assigned. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: * Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate. * Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel. * See, hear and speak clearly in order to give and receive information and instructions. * Ability to interact with other employees, clients, customers and members of the public. * Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands. Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data. * Ability to respond effectively to sensitive inquiries or complaints. * Requires use of a computer keyboard for substantial periods of time. * Travel to off-site meetings. KNOWLEDGE, SKILLS AND ABILITIES: * Knowledge of transitional and permanent housing resources and services for homeless and low-income individuals throughout Los Angeles County and the issues of poverty, homelessness, as well as social factors involved. * Knowledge of housing issues in San Gabriel Valley preferred. * Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care among others. * Current in knowledge of social work practices and principles related to best practice standards: Housing First, Mental Health Recovery, Harm Reduction, and Critical Time Intervention * Well versed on various program subsidies, differences in housing authority requirements, and scope of program and be able to relate this information to potential landlords * Ability to engage landlords to work with the programs and obtain property units for clients * Ability to navigate systems and complete applications for housing vouchers and certificates. * Ability to work autonomously with a minimal amount of supervision. * Ability to communicate effectively both verbally and in writing. * Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Excel, PowerPoint). * Ability to accurately enter client data and notes in HMIS Homeless Management Information System. * Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner). * Possess valid California driver's license and have access to properly registered vehicle. EDUCATION, TRAINING AND EXPERIENCE: * Bachelors degree in social work or related field preferred. * A minimum of one year professional experience in case management or related role working with persons experiencing homelessness required. * At least one year experiencing working with low income and/or persons experiencing homelessness access affordable housing preferred. * Experience working with and engaging landlords and other community members to work with programs serving the homeless population. * Experience with housing vouchers, certificates, and rental subsidy programs. Union Station Homeless Services (USHS) requires all new hires to be fully vaccinated for COVID-19 prior to your first day of employment at USHS, unless a documented medical or religious accommodation is approved as determined on an individual case by case basis by USHSs Human Resources Executive. Union Station Homeless Services is an Equal Opportunity Employer Union Station Homeless Services Altadena CA

Program Manager, Housing Location

Union Station Homeless Services