Splunk Seattle , WA 98113
Splunk is seeking a Program Manager, Global Services to drive projects and programs to help standardize process, increase efficiency and enable improved scaling within Splunk's Global Services Organization, inclusive of Professional Services (Consulting) and Customer Success Management (CSM) teams. This program manager will be responsible for ensuring on-time, high-quality delivery of multiple concurrent projects and initiatives.
This is an incredible opportunity with high-visibility across the entire company. The role of Program Manager, Global Service will report directly to the Global Services Strategy Implementation Director within Global Services operations.
In this role, you will:
Engage with Sr. Leadership, business partners, and internal stakeholders to drive initiatives supporting the organization's most critical business priorities and initiatives.
Establish/define clear business requirements in conjunction with internal and external stakeholders to ensure appropriate scoping and impact of initiatives.
Partner with peer organizations (IT, Sales, Finance, Marketing, other Services/Support Teams) as needed, to help transform business requirements into projects, programs and process improvements that will deliver desired outcomes.
Track and communicate key project statuses, dependencies, and risks.
Indirectly manage across various stakeholders to ensure shared vision and ownership of efforts.
Take a "Global" view of all programs and projects across organizations and regions, inside and outside of Splunk to ensure alignment, where needed, and avoidance of conflict and/or redundancy.
Manage Professional Services pricing strategy and skus
Must demonstrate the ability to direct projects and programs at the strategic level and possess the willingness/skills to dig into highly tactical program details. Must have experience managing and driving the development of multiple, concurrent initiatives involving cross functional groups. Must be a self-starter who can keep the partners and stakeholders motivated and focused.
Must excel at communication, decision making, consensus building and conflict management. Must be able to juggle multiple, competing priorities. Must be able to manage and mitigate risks appropriately. Must possess strong analytical and communication skills, a risk mitigation mindset and exhibit appropriate levels of urgency. Ideal candidate will have a strong sense of project ownership and willingness to go above and beyond to chase down loose ends and deliver projects on time, with expected feature sets.
Must have strong skills in critical tools including Excel, PowerPoint, issue tracking systems (Jira a plus), calendaring systems. Must understand software release processes for both SaaS and enterprise IT software. Formal Project Management certifications (ex:PMP) are a plus.