Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Program Manager, Global Services

Expired Job

Splunk Seattle , WA 98113

Posted 3 months ago

  • Splunk is seeking a Program Manager, Global Services to drive projects and programs to help standardize process, increase efficiency and enable improved scaling within Splunk's Global Services Organization, inclusive of Professional Services (Consulting) and Customer Success Management (CSM) teams. This program manager will be responsible for ensuring on-time, high-quality delivery of multiple concurrent projects and initiatives.

  • This is an incredible opportunity with high-visibility across the entire company. The role of Program Manager, Global Service will report directly to the Global Services Strategy Implementation Director within Global Services operations.

In this role, you will:

  • Engage with Sr. Leadership, business partners, and internal stakeholders to drive initiatives supporting the organization's most critical business priorities and initiatives.

  • Establish/define clear business requirements in conjunction with internal and external stakeholders to ensure appropriate scoping and impact of initiatives.

  • Partner with peer organizations (IT, Sales, Finance, Marketing, other Services/Support Teams) as needed, to help transform business requirements into projects, programs and process improvements that will deliver desired outcomes.

  • Track and communicate key project statuses, dependencies, and risks.

  • Indirectly manage across various stakeholders to ensure shared vision and ownership of efforts.

  • Take a "Global" view of all programs and projects across organizations and regions, inside and outside of Splunk to ensure alignment, where needed, and avoidance of conflict and/or redundancy.

  • Manage Professional Services pricing strategy and skus

Requirements:

  • Must demonstrate the ability to direct projects and programs at the strategic level and possess the willingness/skills to dig into highly tactical program details. Must have experience managing and driving the development of multiple, concurrent initiatives involving cross functional groups. Must be a self-starter who can keep the partners and stakeholders motivated and focused.

  • Must excel at communication, decision making, consensus building and conflict management. Must be able to juggle multiple, competing priorities. Must be able to manage and mitigate risks appropriately. Must possess strong analytical and communication skills, a risk mitigation mindset and exhibit appropriate levels of urgency. Ideal candidate will have a strong sense of project ownership and willingness to go above and beyond to chase down loose ends and deliver projects on time, with expected feature sets.

  • Must have strong skills in critical tools including Excel, PowerPoint, issue tracking systems (Jira a plus), calendaring systems. Must understand software release processes for both SaaS and enterprise IT software. Formal Project Management certifications (ex:PMP) are a plus.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Program Manager Global Scale Learning Services

Docusign, Inc.

Posted 1 week ago

VIEW JOBS 11/3/2018 12:00:00 AM 2019-02-01T00:00 Senior Program Manager, Global Scale Learning Services Customer Success & Support I Seattle, Washington Collaborate with our customers while providing consulting services and technical support to help them leverage their use of our products for maximum impact. Position Summary The Senior Program Manager, Global Scale Learning Services drives the strategy and execution of Learning and Enablement services to deliver learning at scale to all regions and customer types. This role provides analysis of customer needs and challenges particular to this segment, combined with industry best practices, to produce and launch highly impactful services for learning and enablement without the need for high-touch or high-cost services. The role engages with key stakeholders across the Customer Success and Field organizations within DocuSign to ensure success of the programs and a positive impact for our customers in all geographic regions. This position is an Individual Contributor and reports to the Senior Manager, Go-To-Market & Operations for DocuSign University. Responsibilities Manage, maintain, and provide guidance on ongoing programs with focus on customer success and satisfaction through low-touch services at scale, including ongoing marketing Develop vision and business case for new learning services and intake new program ideas through ROI evaluation and with cross-matrix input Drive Go-to-Market and launch processes for new services in all regions globally including marketing, communications, field enablement, pricing, and operations Develop internal and external collateral to drive awareness and adoption of learning services Provide operational and executive reporting on outcomes and ROI at regular intervals for multiple leadership and stakeholder levels Basic Qualifications A BA/BS degree in Business or related field 6+ years of experience with enterprise software services program management, sales, or development Preferred Qualifications Master’s degree in Business or related field Demonstrated ability to achieve outcomes with services programs and communicate ROI Proven ability to influence stakeholders and leaders to drive forward new programs or overcome obstacles in a matrixed environment Executive presence Strong verbal and written communication skills Capacity to work on cross-functional projects Understanding and application of various marketing and communications channels Customer Success & Support @ DocuSign At DocuSign, we measure our success by our customers’ success. We collaborate with our customers to help them leverage their use of our products for maximum impact. Our global Customer Success and Support team provides consulting services and technical support on-site and over the phone support. We ensure that all our customers are satisfied, and are DocuAdvocates. You are the eyes and ears of our company and provide insightful customer feedback to the rest of the organization so we can improve the user experience and make it one that consistently exceeds expectations. About DocuSign DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward. DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. #LI-DS1 Docusign, Inc. Seattle WA

Program Manager, Global Services

Expired Job

Splunk