Program Manager

General Dynamics Washington , DC 20319

Posted 2 months ago

Responsibilities for this Position

Location: USA DC Washington

Full Part/Time: Full time

Job Req: RQ53181

Type of Requisition:


Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI


Yankee White

Public Trust/Other Required:


Job Family:

Program Management

Job Description:

Duties include: Provide program support as a Service Desk Supervisor Supervise 30 Service Desk Technicians 1.0. Responsible for the daily operation of the Service Desk team Manage the daily activities of the assigned team Responsible for developing and motivating staff while promoting teamwork Work with the Quality Team to address quality issues and improve performance Use the ServiceNow ticketing system to capture data and generate reports Review and act on daily performance metrics Handle calls for escalated issues Provide direction to staff members regarding operational issues Responsible for staff scheduling and coverage for the Service Desk hours Perform agent activities when necessary - handle customer calls/web submits Work with the Service Desk Trainer to recommend and create training opportunities Work with the Knowledge Management Team to provide up-to-date procedures and knowledge for personnel and operations of the Service Desk Promote teamwork and skill sharing between other groups and the Service Desk teams Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.

Scheduled Weekly Hours:


Travel Required:

Less than 10%

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA DC Washington

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country.

We deliver. Bringing the expertise needed to understand and advance critical missions. We transform.

Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there.

On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Program Manager

General Dynamics