Program Manager For IX Tools And Processes

Dell Inc Atlanta , GA 30301

Posted 2 months ago

Job ID R1903678-2 Date posted Mar. 14, 2019

Program Manager for IX Tools and Processes

Business Summary:

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era. A pioneer in the use of virtualization and automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.

Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

In Global Information Experience, we write the documentation for VMware's products and services, for end-users, administrators, and developers, using a variety of tools and process that work with the needs of our varied business units. The team also includes the Localization department, which ensures that our product documentation and software is translated efficiently and with high quality.


Tools Program Manager for Information Experience (IX)

  • Ensure IX tool requirements are defined and prioritized. Work with IX representatives, the Content Strategy and Operations (CS&O) team (which provides our tools), IX management, content architects, and IX writers to agree upon and optimize process.

  • Champion IX priorities for feature development and bug fixes in concert with other IX and CS&O representatives.Track feature development for the toolchain and prioritize bugs. Communicate news, schedules, and issues, and negotiate across IX managers and IX leads to set priorities.

  • Keep Content Standards information up-to-date regarding processes pertaining to tools.

  • Monitor bugs across the toolchain to increase efficiencies for the whole organization. Assist writers in differentiating between known and new issues and track critical issues, and communicate workarounds to known issues.

General IX Responsibilities

  • Contribute to and participate in IX and Globalization, Tools, and Information Experience (GTIX, which is the parent team) strategic initiatives, including Campaigns and Missions.

  • Manage and follow-up on communications and joint commitments: Work with management and acquisition teams regarding integration, tools, and process issues, for example, joint tooling commitments with CS&O and IX, and updating IX playbooks.

  • Handle designated communication between IX teams and stakeholders when regular updates and proactive engagement on topics that are shared across BUs are required, for example, for updates to processes or toolchain issues.

  • Represent IX writers' needs and issues with developer documentation projects.

  • Manage and handle stakeholders' requirements (for example, localization, etc.) with CS&O.

  • Contribute to general communications for the team, for example, setting up offsite meetings and all-hands.

Required Skills:

For this unique role in our team, we seek an individual with experience in writing tools as well as project management skills. DITA toolchain skills are a plus.

  • Strong project management skills including time management, planning, prioritization, and negotiation.

  • Strong oral and written communication and analytical skills.

  • Experience with XML, XML-related standards, DITA, Markdown, other industry standard authoring tools, and version control and content management systems such as Perforce, Git, and SDL's LiveContent Architect or Tridion Docs.

  • Bachelor's degree in Engineering, CS, Technical Communication, Information Design, User Experience, or a similar field.

  • Minimum 6 years of experience in the technical writing or project management field.

Preferred Skills:

Our writing teams are distributed across the U.S., and Europe, and Asia; we are truly a worldwide team with diverse backgrounds and perspectives, committed to the goals of the central team.

  • Ability to work as a team player in a diverse, geographically distributed, and multicultural environment.

  • Self-motivated, self-learner, with ability to deliver results in a fast-paced environment.

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Program Manager For IX Tools And Processes

Dell Inc