Stratus Unlimited Mentor , OH 44060
Posted 3 weeks ago
Overview
Program Managers provide project/program management for various maintenance scopes of work. The Program Manager develops and implement the overall project plan for design, manufacturing, and installation within budget and acceptable gross margins. This individual works closely with the local municipalities, the client, Supply Chain, Art, and Engineering departments. Daily duties include scheduling Field Partners (subcontractors) for trips to the job site, following up on various paperwork, preparing customer proposals, and updating the customer every step of the way. Manage to set expectation and project SLA's. Program/Project Managers must exercise judgment in their daily duties, deciding how to handle each situation and move each work order forward within loosely defined parameters. Provides quality customer service by ensuring that all clients' service needs are being met in a professional and timely manner.
Our Exceptional Benefits Plan includes:
Supportive & Friendly Culture
Manage national accounts for Fortune 500 companies
Medical, Dental, Vision coverage options
Flexible Spending & Health Savings Accounts
Wellness Programs
Company paid Life Insurance
401k with Employer Contribution
Company paid Short/Long Term Disability
Generous Paid Time Off program + Holidays
Career Growth Opportunities and Career Mapping
Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
Per diems available when traveling
Stratus is one of the nation's largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients' brands to life! We deliver versatile solutions for some of the nation's largest and most recognized brands. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
Responsibilities
Responsible for independently managing the life cycle of manufacturing/installation robust scopes of work.
Travel to client location as Stratus representation as required.
Life cycle of a project includes but are not limited to scope of work development, project planning and project execution
Evaluate city/municipality allowances/restrictions to build scope of work and graphics requests as required.
Develop scope of work, budget, and pricing parameters for clients.
Vet and procure Field Partners utilizing proprietary software for the scope of work and budget parameters
Communicate with clients and vendors to make sure work has been completed in a timely and cost-effective manner to ensure client satisfaction. Must meet customer SLA expectations.
Once projects are completed, process work orders to be invoiced to the client. This includes following up with Field Partners for various paperwork and itemizing the charges.
Handle emergency situations as they arise and provide immediate service as needed.
Ensure orders are fully documented and closed out per expectation.
Use proprietary ERP system and required client third-party program to track and manage ALL statuses, dates, details are up to date.
Follow all division and enterprise policies and procedures.
Miscellaneous tasks and special projects required
Qualifications
Skills
Handle multiple requests simultaneously
Ability to read, analyze, and interpret technical procedures, and be skilled in writing reports and correspondence.
Effectively present proactive information and responds to emails/calls in a timely manner with urgency.
Problem-solving, research, quality control of activities described above
Experience working with landlords and city officials.
Willingness to assist others within the department to ensure all work is completed in a timely manner.
Ability to communicate with other internal departments well including Cost Management Group, Field Partner Management Group, and Graphics.
Ability to prioritize jobs based on urgency, customer expectations, importance
Ability to maintain calm and focus under stressful / multi-tasking environment
Education, experience, certifications
1 - 3 years of similar project management experience in a multi-state environment is required.
Specific experience signage, electrical, lighting is preferred
Bachelor's degree is preferred including Business or Project Management; other relevant areas of study include Engineering, Architecture and Design.
Advanced computer skills, fluent in word processing, database and spreadsheet applications (Microsoft Office Products)
Experience using computer-based project tracking systems to monitor project status
Advanced typing
Physical and mental demands
This position is based in a general office setting with typical demands including sitting, standing, moving from place to place within the office, typing on a computer keyboard and occasional lifting of packages less than 25 pounds.
The ability to travel and represent Stratus either at the client's corporate location or job site, as required.
Working Conditions
EEO/MFDV
Stratus Unlimited