Program Manager, Engineering Production Operations (4467-758)

Morphotrust Franklin , TN 37064

Posted 1 week ago


IDEMIA is the global leader in identity and security. Our products and services provide mission critical services for state and federal government agencies and leading technology companies. We are a global company leveraging the latest technologies to deliver world-class products spanning public and private sectors such as finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IOT. We use a variety of technologies and approaches to deliver frictionless security to our customers. A preferred candidate will have a background in some or all of these areas:

  • Mission-critical technical support

  • Product testing and support

  • Technical documentation

  • FBI or state background checks

  • Biometric-based security and identity

What can you expect?

As a Program Manager on our team in Franklin, TN, you will work within an experienced engineering team that provides mission critical tier-3 technical support to our core enrollment services platform. Additionally, you will aid in identifying and implementing innovations to improve the reliability of our systems and efficiency of our support processes. You will gain exposure to lean development practices and the full breadth of our product set. Each day, you will make a positive impact on our customers by troubleshooting and resolving technical issues, but you will also shape our future by refining the process and building support tools to reduce future support workload and increase product development capacity. You will gain valuable customer insights that can inform future platform improvements that cut across customers. This is a role for someone willing to roll up their sleeves and help improve our customer's experience.

Who is our ideal candidate?

  • Hands-on problem solver dedicated to troubleshooting and improving our technology.

  • Strong customer focus and empathy through activities like direct customer observation, interviews, research, and use case analysis.

  • Strong data pattern analysis to determine trends, root causes, and find the 80/20.

  • Fast learner who quickly and independently becomes knowledgeable on new technology.

  • Passion for researching, applying, and refining technology to solve business problems.

  • Quality focus as demonstrated through thorough testing, documentation, stakeholder communication, and customer satisfaction efforts.

  • Adept at balancing and prioritizing multiple internal and external stakeholder needs.

  • Ability to organize team deliverables and activity towards measurable outcomes.

  • Enthusiasm for learning the business, deciphering the problem that needs to be solved, and analyzing the business case to make the best decisions for the product.

  • Desire to continuously improve team efficiency, processes, and capabilities.

  • Must be a US citizen.

What are your benefits?

You can expect competitive salary, PTO, and an attractive mix of benefits including medical, dental, vision, and pet insurance, attractive 401K match, additional contribution to retirement, flexible hours, educational reimbursement, annual health benefit and casual attire. Relocation assistance is available.

Travel Requirement, Working Conditions and Physical Demands:

Travel requirement, such as:

  • Ability to travel locally for activities such as meetings, classes, and workshops.

  • Must be able to travel occasional by air as needed to attend training, conferences, and related activities.

  • Occasional overnight travel as required; should not exceed 10-20% of the time

Working Conditions, such as:

  • General office environment. The work area is adequately lighted, heated, and ventilated.

Physical Demands, such as:

  • Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

Required Skills

Must be eligible to work in the U.S.

IDEMIA is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

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Program Manager, Engineering Production Operations (4467-758)