The People Concern Los Angeles , CA 90009
Posted 2 days ago
Title: Program Manager, Inside Safe
Reports to: Project Director, Inside Safe
Supervises: Case Managers, Support Specialists (varies)
Schedule: Sun-Thurs 7am
Status: Full-time, Exempt (Salary), Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan
Welcome to The People Concern! We are glad that you have an interest in joining our team!
SUMMARY
The Program Manager, Inside Safe
What you should know about us!
Here at The People Concern, we pride ourselves on:
Within our shelters, specifically, you should know that what sets us apart is:
We create restorative living environments, where clients can thrive while preparing for permanent housing.
We prioritize Diversity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.
We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.
What we expect and value in our people:
Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.
Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.
We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
Promote opportunities to support critical thinking among team members
Provide crisis intervention and triage services
Manage client grievances and ensure timely resolution of client complaints
Work with the Director to ensure that the physical site is well-maintained and safe
Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
Work with management team to provide on call coverage for emergencies
Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
Work within the CES system to ensure most vulnerable are being matched to best fit housing options
Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
Assist with preparing data for reports to funders, and track other data as directed
Responsible for and overseeing internal site auditing of client's charts
Effectively represent agency at funding partner or collaborative meetings
Provide individual and team supervision, support, and performance evaluations for all direct reports
Co-Facilitate staffing meetings
Ensure adherence to agency policies and procedures
Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Incorporate life skills programming and other milieu and enrichments services into the program design
Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions
Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
QUALIFICATIONS
1.Bachelor's Degree in Social Work, Psychology strongly preferred
2.Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mental illness, or are dually-diagnosed
3.At least two years of leadership/management experience in an Interim Housing site preferred
4.Minimum of two years' experience providing Case Management services to unhoused population required
5.Skilled in non-violent crisis intervention
6.Demonstrated knowledge of issues faced by population served
7.Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
8.Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
9.Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
Current, valid California Driver's License with an acceptable driving record
Ability to provide some evening and weekend hours to ensure continuity of care
On-call 24/7 a requirement
Proficient in Microsoft Word, Outlook, Excel, and database applications
Able to obtain and maintain CPR/1st Aid certification
Responsibilities Common to All Agency Employees
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Respond in a timely manner in all aspects of communication
Work with minimum supervision
Perform other duties as assigned
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b)
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type Salary
Min Hiring Rate $70,000.00
Max Hiring Rate $70,000.00
Travel Required Yes
Required Education High School
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The People Concern