Program Manager, Donor Relations And Engagement

Program Manager, Donor Relations & Engagement

The ASU Foundation (ASUF) fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU's mission and provide resources for ASU to manifest its charter into meaningful impact.

The Program Manager for Donor Relations and Engagement is part of a team that is responsible for advancing ASU Foundation's relationships with benefactors to provide a positive experience, enhance donor retention, and facilitate future giving. The individual will manage incoming donor inquiries and provide timely support to donors; act as the primary liaison between ASUF Development, ASUEP Finance and Gift Administration & Data Management (GADM) and donors to identify incomplete information needed for incoming gifts; and assist with critical data management, data gathering, analytical thinking and process improvements.

What you'll do:

• Acts as lead Donor Relations team member for all donor inquiries and coordinating with other internal resources to provide a timely response to donors.

• Provides exceptional customer service and support to our donors ensuring needs are met effectively while maintaining a positive relationship between the donor and ASU and ASUF

• Conducts appropriate training, strategic advising, and mentoring to ASU and ASUF staff to optimize the effective implementation of donor relationships tools, systems, and processes

• Serves as a liaison between ASUF Development and ASUEP Finance and Gift Administration & Data Management (GADM) to provide the necessary information required to complete processing for new gifts, commitments

• Builds strong and effective relationships with individuals and departments throughout the university that provide or benefit from information used in resolving gift efforts (e.g., Finance, GADM, Technology and Solutions, units, ASU Business operations, etc.)

• Develop an understanding of gift pledges, gift payments, gift opportunities/proposals, and gift accounting requirements and processes.

• Manages, tracks, and updates new and existing endowment information in Salesforce to maintain an accurate endowment report dashboard

• Supports the coordination, development, production, and execution of annual Endowment and Impact Reports for donors

• Develops and utilizes dashboards, reports, and queries that quickly and routinely provide accurate information on endowments and endowed donors

• Develops an in-depth understanding of all the endowed funds, how they are distributed, and who are the donors and key stakeholders

• Attend meetings, plan agendas, monitor and ensure project compliance with objectives set by leadership and perform associated administrative functions

• Cross-train in other Donor Relations processes and procedures to provide backup in key areas

• Other duties as assigned

What you'll need:

• Understand and demonstrate an extremely high level of sensitivity to customer relations, embrace a donor-centric philosophy, etiquette protocol, and drive to deliver the best possible donor experience and meet expectations.

• Strong and collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone.

• Ability to effectively manage complex situations involving numerous and sometimes competing constituencies and priorities.

• Maintain a professional demeanor at all times.

• Display high analytical processing skills, being able to comprehend, analyze, maintain, and work with large amounts of data within spreadsheets and have or quickly gain proficiency in various software programs.

• High attention to detail, accuracy, and thoroughness in completing assigned duties

• Problem solver who can take initiative and set priorities while being flexible.

• Basic knowledge and understanding of donor database, contact management and tracking systems: Salesforce, Workday, other donor database system(s), Microsoft Office Suite (Word, Excel, Outlook and PowerPoint), and other donor relations-related technology tools.

• Proven excel skills, including the ability to create pivot tables, data tables and charts.

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Foundation and University business and confidential constituent information.

• Ability to work both independently and as part of a team.

• Ability to represent the institution well.

• An advocate's belief in the vision of ASU as the New American University.

• Highly organized and able to handle multiple projects.

• This position may require some early mornings and evenings to accommodate completing projects.

• Knowledge of standard office policies and procedures.

Relevant Qualifications:

• Bachelor's degree in a related field

• Two (2) years of customer service, administrative, fundraising, advancement, and/or non-profit experience

• Or any equivalent combination of project management and/or administrative experience that provides the required knowledge, skills, and abilities

Preferred education and experience:

• Three (3) years of immersive engagement in customer service, administrative duties, fundraising initiatives, advancement strategies, and/or active involvement in the non-profit sector.

• Demonstrated experience in engaging with esteemed audiences within higher education or non-profit realm, showcasing articulate communication and the ability to cultivate meaningful connections with diverse stakeholders.

• Experience navigating through concurrent projects with varying priorities, exhibiting adept organizational skills and a knack for thriving in dynamic environments.

Benefits:

• Hybrid work schedule. We work from home two days a week!

• Comprehensive benefits package, including medical, dental, and vision insurance

• 401(k) plan with matching employer contribution

• 22 days of vacation time

• 11 holidays, including your birthday

• Parental leave

• Significant tuition reductions

• Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest

• $30 bi-weekly cell phone reimbursement

At ASU Enterprise Partners:

We serve.

We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do.

We innovate.

We're always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU.

We engage.

We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure.

We care.

When we serve, innovate and engage, it shows that we care - about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU.

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization.

ASU Enterprise Partners is an Equal Opportunity Employer