FULL CIRCLE SERVICES INC.
Reports to: Program Director
To manage and oversee the case management of assigned consumer case load and to direct and monitor the delivery of services provided with quality and effective services by consistently focusing on consumer needs, desires, and abilities and by maintaining high quality supports and services. To supervise and manage employee to insure that each consumer is receiving all needed services and developing to their fullest potential.
The Program Manager is preferred to have a bachelor's degree in a human service related field of study or in a non related field with 5 years' experience working in the human service field. Potential applicants shall possess the knowledge, skills, and experience necessary to competently perform Program Manager Activities.
Three years of professional experience in providing disability services, one year of supervision of employees and one year of managing a caseload.
NOTE: The job duties listed are typical examples of the work performed by Program Managers. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Provides direct services to clients. This includes working a variety of hours (i.e., nights, weekends, holidays, etc). Includes an on-call rotation and travel requirements in assigned areas of NE Iowa.
Assists Human Resources in selecting and assigning staff, ensuring equal employment opportunity in hiring and promotion. Ensures proper labor relations and conditions of employment are maintained. Evaluates and verifies employee performance through the review of completed work assignments and work techniques.
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Coordinates and with and develops consumer program plans with funding sources and interdisciplinary team.
Case consults with funding sources and interdisciplinary team.
Maintains records, prepares reports, and composes correspondence relative to the work.
Monitors case activity and periodically reviews cases to ensure that appropriate services are provided and referral sources are developed.
May be responsible to initiate, coordinate, or monitor contracts with providers in support of human service programs.
Provides assistance to staff in developing effective caseload management techniques to maintain timely service to clients. Identifies staff development and training needs and ensures that training is obtained.
Assist Leadership and Human Resources plan and conducts in-service training for FCS staff.
Maintains liaison with public agencies, private agencies, and governmental entities.
Serves as a resource person to FCS staff and the public with respect to community resources available for client referrals and in interpreting services available.
Directs the activities of service staff.
Provides assistance to the management staff in defining and resolving service delivery problems.
Develops plans and finds resources to address clients and families' problems in housing, employment, training, counseling, and other areas, using specific service methods; monitors services provided.
Provides assistance in the development of programs, policies, and procedures related to the provision of services to the public.
Completes designated billable hours per case load each year.
Attend consumer events...
Insuring the quality of documentation of staff
Performs related work as assigned.
Required Job Skills
Work in a fast pace environment
Exceptional interpersonal skills
Good problem solving skills
Ability to work flexible hours and change schedule as necessary.
Have a valid driver's license
Ability to organize and prioritize job duties
Knowledge and understanding of HIPAA and Confidentiality
Knowledge of Informed choice and community integration
Understanding of least restrictive environment and community inclusion
Proven ability in the area of conflict resolution
Demonstrated ability to provide training and motivation to employees
Ability to facilitate group discussions
Ability to lift up to 30lbs.
Knowledge of human behavior and the behavioral sciences, including human growth and development, dynamics of interpersonal relationships, and family dynamics.
Knowledge of interviewing techniques and methods for obtaining and communicating information.
Knowledge of providing disability services
Knowledge of community resources for providing assistance to families, individuals, and groups.
Knowledge of emotional states and their behavior indicators.
Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application.
Knowledge of the types of discrimination and mistreatment to which clients may be subjected and applicable remedies.
Knowledge of training and supervisory techniques and an ability to successfully apply techniques as needed.
Knowledge of employee policies and procedures.
Full Circle Services