Business Function Overview:
Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's cloud services. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
The Datacenter Physical Security team (DCPS), sits within CO+I and among other duties is responsible for the physical security of all critical infrastructure facilities worldwide. We manage strategic and tactical activities to ensure this is achieved in a very fast paced, high tech environment, working with multiple stakeholders and priorities.
DCPS is looking for a motivated, talented program manager to assist in the operations and execution of a program designed to properly protect, control, handle, and prevent the loss of data bearing devices (DBD) in the global datacenter physical ecosystem. This DBD physical security team is new and is responsible for the following as related to DBDs: ownership of requirements, policies, and standards; providing education, training, and awareness; reviewing policy exceptions; conducting root cause analysis; developing and refining metrics to illustrate program health; and the continuous improvement of the DBD end to end chain of custody by creating and delivering strategic initiatives. The individual we seek will have experience in the above functions, the ability to implement change, make good decisions, and deliver high quality services and work product. This individual must be a thought leader, team player with strong communication and relationship management skills and the ability to effectively manage tasks and programs along with a demanding workload across geographic and organizational boundaries.
3+ Years of experience working with IT/server hardware, hard drives, networking devices, datacenters.
Experience documenting, managing, and improving business processes.
Understanding of how server and networking hardware are deployed, configured, and decommissioned (end to end life cycle and chain of custody).
Business degree / MBA, or college degree related to information security management.
An expertise in datacenter operations to include logistics, asset management, physical security, hardware/IT operations, security operations with an understanding how they all integrate to form an ecosystem.
Experience with or exposure to regulatory and industry compliance frameworks and audits (e.g., PCI, HIPAA, SOC, FedRAMP).
Strong work and compliance ethic, and the ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment.
Proficient in the use of Microsoft Office products for business.
Analytical and process improvement skills to produce data driven insights and associated process changes.
Thought leadership and subject matter expertise to deliver one or more large programs and services while increasing standardization, simplification, and automation.
Ability to change plans, goals, actions, and priorities in response to an evolving business environment with awareness to operate as a champion for course corrections when necessary.
Remote Option available with in continental U.S for qualified canidates*
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Assist in the creation and maintain policies and standards for secure, safe, and efficient physical media/DBD handling, inventory, storage, destruction, and disposition.
Maintain requirements, standards, and performance assessment criteria for suppliers involved in the destruction, disposition, and handling of DBDs.
Operate a change management system for these policies and standards.
Partner and collaborate closely with peers and stakeholders, focused on maintaining a One Microsoft, one team environment.
Conduct technical research and propose technical engineering solutions to processes, workflows, tools, hardware, etc. in the DBD ecosystem to enhance the security controls and chain of custody.
Enable a trustworthy physical computing environment that protects customer data, intellectual property, people, and the critical infrastructure facilities in which they reside or operate.
Collaborate with peer teams and organizations to ensure the security operations organization and operations team are aligned with broader strategy and initiatives, fully supporting leadership priorities, being good partners, helping reduce costs, time burden, and complexity, and being responsive trusted advisors.
Continuously seek and recommend strategies and ideas to reduce churn, optimize, implement a creative solution to a problem, scale, automate, and simplify.
Oversee assigned and self-created projects to ensure they are delivered in accordance with established requirements, deadlines, and applicable environmental health and safety standards, employment law, and company policy.
Maintain confidentiality, discretion, and protect Microsoft information without question.