Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.
As a Data Center Operations Global Readiness Program Manager, you will be deeply involved in nearly every aspect of both the tactical and strategic training readiness of our global fleet of data centers. You will partner with our local and regional facility managers and plant engineers, as well as Data Center Operations key stakeholders, to develop creative and scalable training solutions.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Bachelor's degree or equivalent practical experience with maintaining global training readiness, program evaluation, and standardization.
Experience leading projects to implementation, without authority with cross-functional teams.
Experience using G Suite technical products.
Ability to travel 25% of the time as required.
Experience managing complex, global training projects.
Experience communicating with all levels of the organization, with the ability to tailor format and style for in person, emails, documents, and presentations.
Ability to optimize training processes for efficiencies, while balancing the immediate needs of the project with the longer term goals of the greater organization.
Excellent data analysis and problem solving skills.
Excellent interpersonal skills and ability to work effectively with multiple audiences and levels, both internally and externally.
Manage complex Data Center Operations training programs (e.g., Data Center Training Readiness and Standardization, Data Center Drills), identify and implement process improvements for the global fleet of data centers, and exercise business and technical understanding to drive the organization's long-term training objectives.
Collaborate cross-functionally to develop, implement, and operationalize innovative Data Center Operations training solutions.
Initiate, prioritize, and execute DCOps training projects and processes with key internal/external stakeholders while influencing across teams.
Establish and maintain training readiness, performance metrics to drive continuous program and process improvements. Provide analyses and recommendations to DCOps leadership and other applicable GDC stakeholders.