Program Manager, Culture & Talent Enablement

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.

The Culture and Talent Enablement Program Manager is a role that is frontward facing at our facilities and drives culture, engagement and talent enablement across the enterprise. The role is accountable to deliver and foster our organizational culture by analyzing, deriving insights and executing action plans that support a consistent team member experience across the organization. The role may at times be asked to support learning design, development, and delivery of training in a variety of modes and varying topics in Talent Enablement.

SUMMARY

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.

• Program management of organizational listening strategy; all employee engagement survey, Onboarding survey & exit surveys.

• Analyzes, derives insights and executes thoughtful action plans based on themes identified through the organizational listening forums; presents reporting of results to senior team of results and impact.

• Develops and supports varied approaches to build and maintain engagement and a consistent team member experience across all centers and departments in partnership with internal stakeholders.

• Serves as a seasoned change agent with proven ability to drive and influence strong and seasoned business leaders and implement improvements.

• Builds strong working relationships with leadership, management, and employees.

• Facilitates meetings, develops, and presents training programs on related topics as needed.

• Regularly visits and is present in our facilities to i) understand culture and engagement gaps, and ii) support the adoption of tools and processes

• Assists in the development and execution of talent enablement strategies including project management, program development and delivery

• Embodies and passionate about U.S. Renal Cares' Mission, Vision, Values and Values in Practice.

• Develops and maintains effective relationships through effective and timely communication.

• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

• Participates in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.

• Regular and reliable attendance is required for the job.