Program Manager

Credit Union West has been named a 'Top Company to Work for in Arizona' for the 11th year in a row (2013-2023)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:

• Full-time employees receive 100% paid health, dental & vision insurance

• Earn incentives up to 15%, depending on position

• 401K plan with employer matching funds up to 5%

• Profit Sharing

• Tuition reimbursement

• Gym membership reimbursement

• Paid time off for holidays, vacation, and sick days

• Diverse and inclusive workplace

• Credit Union West membership and discounts

Be part of our award-winning team!

Position Summary

The Program Manager is responsible for overseeing and coordinating the successful execution of key projects and initiatives. The individual will help optimize productivity and nurture program/project success from inception to completion, working closely with senior management, various individuals, and teams to ensure alignment with strategic objectives and drive the delivery of high-quality results within set timelines and budgets.. The PM is responsible for formulating, organizing and monitoring inter-connected projects, while managing and coordinating cross-project activities and resources, accessing program performance, resolving project issues, and preparing reports for senior management and stakeholders.

Essential Functions & Additional Responsibilities

50%

• Program Management

• Works closely with project sponsors, cross-functional teams, and assigned project leads to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives. Manage program and project teams for optimal return on investment and coordinate the delegate cross-project initiatives. Identify key requirements for cross-functional teams and external vendors. Develop and manage project deliverables against established business goals and objectives. Work with project leads to identify risks and opportunities across multiple projects within the department. Analyze, evaluate, and overcome program risks.

20%

• Performance and Execution

• Provide leadership and support that drives excellence in projects and initiatives. Ensure successful achievement of corporate goals and established performance expectations for respective areas of oversight. Track and report performance metrics accordingly, providing accurate and valuable information to management and stakeholders on the progress, risks, and estimated completion of projects. Ensures utilization of the credit union's project system.

15% - Leadership, Culture, & Engagement

• Cultivates a collaborative environment and workplace experience that hires, develops, and recognizes quality talent to meet the needs of the membership. Provides leadership, coaching, and mentorship to strengthen the Credit Union's bench of future leaders and achieve business objectives. Lead in a way to inspire the mission and values of the organization to develop effective leaders and increase employee engagement to become an employer of choice.

10%

• Communication and Collaboration

• Build and maintain strong relationships with internal and external stakeholders to achieve program goals. Collaborate with business leaders to successfully achieve projects, identify opportunities for new initiatives, and drive innovation. Effectively communicates regularly on project updates, status, and challenges to all relevant parties.

5%

• Performs other duties as assigned

Education

Bachelor's degree obtained through a formal 4-year program at an accredited educational facility preferred or equivalent experience.

Experience

A minimum of 5-8 years of previous leadership experience, preferably in program management. Experience with financial institutions highly preferred.

Skills & Competencies

• Live the mission, vision, and core values of the credit union.

• Able to communicate effectively and tactfully with employees and members both orally and in writing.

• Demonstrate critical thinking and being self-reliant to better analyze and solve problems.

• Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees.

• Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.

• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.

• Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.

• Act as a change agent, who can collaborate with diverse interest and adapt to internal, market or regulatory-driven changes.

• Strong mentoring, coaching experience to a team with diverse levels of expertise.

• Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external.

• Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).

• Thorough knowledge and understanding of organization's Employee Handbook and policies.

• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.