Program Manager, Creative Operations

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

Brand and Creative plays a pivotal role in bringing the Intuitive brand to life across marketing channels. We're a multi-disciplinary team of experts in Strategy, Brand, Creative, Media Production, Web, and Creative Operations. The Creative Operations function within Brand and Creative focuses on project delivery and team operations, centered on processes, tools and talent. We are an evolving function within a dynamic organization, and this role's work will have a direct link to the group's transformation toward its goals.We are seeking an experienced and dynamic Program Manager to drive delivery of cross-functional projects across various types of marketing deliverables. The Project/Program Management team serves as a key driver of creative, social, content, media, and web projects and programs. The Program Manager will develop cross-functional visibility at a portfolio level, driving some deliverables from end to end while pulling together other functional SMEs to create a holistic, programmatic understanding and expertise of the work in flight. As a member of the Operations team, we're also looking for creative problem solvers, excited by the prospect of shaping and rolling out process. This team is standing up foundational capabilities that impact all of Brand & Creative and beyond; as Program Manager you'll get scale process initiatives and workflows, and optimize tools and talent.

Essential Job Duties • Lead project execution by developing plans, driving work forward in a collaborative team environment, and bringing clarity of R&Rs and briefs to project teams• Connect work across functions and deliverables, creating portfolio level reporting and visibility for stakeholders, working teams, and Brand & Creative leadership • Partner closely with Account Managers/Creative Producers and Brand & Creative leadership in planning and org-wide quarterly project prioritization• Partner with Account Managers/Creative Producers and other functional leads in scoping • Resource project teams in partnership with people managers, surface and help troubleshoot utilization constraints • Maintain precise project documentation and data integrity for reporting, and look for ways to amplify our value to the business using data• Create digestible project and portfolio level reporting at appropriate elevations to bring clarity to working teams, stakeholders, and leadership • Cultivate a collaborative and productive work environment and set a solutions-oriented tone for project teams • Show seniority and maturity in thinking, able to take high level direction and problem statements and develop or workshop them into actionable plans• Maintain close communication and partnership across the team and with leadership • Be curious and knowledgeable about the stakeholder's portfolio of work, able to lead or advise on everything from scoping to running project retros • Design and participate in Process, Tools and Org Health initiatives and be deeply curious about ways to work smarter • Be knowledgeable about stakeholders' business, key issues, competitive situation, industry trends, and the projects assigned to the B&C team as well as other communication partners

Qualifications

Required Skills and Experience

• Experience in global brands, in-house, or agency roles within creative, marketing, or integrated communications teams, managing projects across marketing deliverables

• Solid, demonstrated (7+ years) track record of progression in a Project and Program Management career

• Highly proficient in project management systems (Workfront and Jira are nice to haves)

• Critical thinker, able to articulate key program and team updates and concerns to stakeholders and leadership

• Ability to think creatively and strategically, identify and resolve problems, and leverage leadership support as needed

• Ability to lead and thrive in dynamic environments, passionate about driving success through positive relationships and operational excellence

• Excellent scope/budget stewardship, time management, organization, and prioritization skills

• Strong problem-solving skills, proven ability to work in a robust and agile environment, while consistently paying attention to accuracy and quality of work

• Exceptional communication skills, able to convey high-level concepts and business direction and influence in all directions

Required Education and Training

• Minimum Bachelor's degree required

• Minimum 7 years of progressive project/program management experience in an in-house creative group, creative agency, or similar environment

Preferred Skills and Experience(As applicable - Specific skills, knowledge, and experience that are not required to perform the job, but are desirable to have)

• Experience collaborating with Legal, Regulatory, and Clinical departments to develop content

• PMP or other Project Management certification welcome

• Familiarity with marketing highly-regulated products or industries.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.