Program Manager

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA's Best Places to Work in 2020, 2021 and 2022!)

The company's foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, NY, OH, PA, TX, UT.

The Job:

At Convoso, we're constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That's where you come in.

The purpose of the Program Manager position is to establish a leader driving programs, projects and initiatives forward within the product and product marketing department.

What You'll Be Doing:

• Lead Programs and Projects: Drive the successful completion of programs and projects within the product department, ensuring alignment with organizational goals and timelines.

• Stakeholder Management: Collaborate with various stakeholders, including product, product marketing, customers, executive leadership, engineering, customer success, sales, support, and marketing, to ensure seamless project execution.

• Process Definition, Optimization and Implementation: Define, secure buy-in for, and implement cross-departmental processes to improve efficiency and effectiveness.

• Operations Management: Analyze product data and metrics/dashboards to provide insights and recommendations for improving product performance.

• Resource Management: Manage product management software and tools, including onboarding and training for new team members.

• Communication Conduit: Serve as a primary communication link between the product team and other departments, ensuring clear and consistent information flow.

• Team Management: Oversee a small team of product operations specialists, providing guidance, support, and development opportunities.

• GTM launches: Assist driving GTM launch plans, working closely with project managers in other departments.

• Accountability: Hold team members and stakeholders accountable for their committed deliverables, ensuring project milestones are met.

• Thread Management: Track and manage multiple project threads, maintaining a high level of organization and attention to detail.

• Strategic Thinking: Connect the dots on project details to align with broader strategic objectives, facilitating informed decision-making

Who You Are:

• Experience: 4-8 years of program management experience in SaaS/Tech companies.

• Project Delivery: Proven skills in delivering cross-functional projects, working effectively with both technical and non-technical teams.

• Communication: Exceptional communication skills, both verbal and written, with a strong emphasis on clarity and conciseness.

• Accountability: Comfortable holding team members and stakeholders accountable for their commitments.

• Organization: Excellent organizational skills, adept at managing multiple threads and tracking progress across various projects.

• Process Definition: Demonstrated ability to define and implement effective processes within a team or organization.

• Project Management: Outstanding project management skills, including planning, milestone management, and communication. Ability to adapt and balance delivery with flexibility.

• Strategic Thinking: Ability to think strategically, connecting project details to larger organizational goals.

• Stakeholder Management: Proven track record in planning with a range of stakeholders and securing their buy-in.

• Project Management tools: Proficiency in a range of project management tools (e.g., Asana, Trello, Jira, Monday, etc).

Work Perks Worth The Hype:

• Competitive compensation package

• Stock options

• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability

• Affordable Vision plan and optional FSA

• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave

• Your birthday off

• 401k program with generous company match

• No cost Employee Assistance Program and Travel Assistance

• Monthly Gym membership reimbursement

• Monthly credits toward food & beverage

• Company Outings

• On and offsite team building events

• Paid training for departments

• Apple laptop (most roles)

• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress

• Daily catered lunches

• Fully stocked kitchen (Dietary restriction-friendly)

• Happy Hours

• Monthly Massages

• On-site Car Wash

• Free Parking

Compensation:

The base salary range is: $90,000 - $105,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.