Program Manager, Community Partners And Social Health Programs

New England Sinai Hospital And Rehabilitation Center Needham , MA 02492

Posted 1 week ago

1 Community Partnerships # CP Program Management Serve as the Program Manager for a cross-functional, inaugural program to integrate Behavioral Health and Long Term Support Services (LTSS) with medical care, which includes: Manage contracts between Steward and community partners, including compliance, amendments, performance improvement plans, etc. # Implement and keep updated a detailed project plan to track progress, action items and deliverables.

Ensure on-time, high quality deliverables. Perform risk management to minimize project risks. Report and escalate to management as needed.

Manage and maintain Community Partners (CPs) processes and workflows. Serve as the point of contact for each BH and LTSS Community Partner. Liaise between Community Partners and internal population health teams to problem-solve and drive performance.

Liaise across teams internally, including population health, IT, analytics, referral management and local chapter performance teams to optimize the Community Partner program. Manage LTSS Subcontractor performance. # # 40% 2 Social Health Programs Serve as the point of contact and manage housing and nutrition contractors, partners, and CBO grantees to ensure on-time metrics, reports and deliverables. Contribute to the build of the Flexible Services Program, with a particular focus on procuring and selecting vendors and liaising with member services and operations teams to support the development of workflows, policies and procedures and training.

Identify new potential partners to support SHCN#s Social Determinants of Health (SDOH) strategic plan. Convene appropriate internal colleagues, subject matter experts, and CBO grantees to discuss progress and results. # 35% # 3 CP Data and Performance Management Work with analytics team to create and implement the analytic roadmap to measure performance for CP performance-based contracting. Work with analytics team to automate reports for managing CP program, including performance reports for CP meetings. # Prepare and validate CP performance reporting for internal use # for external submissions.

Provide Community Partner support for performance improvement as needed. Ensure that reporting is compliant and timely. # 20% 4 CP Operations Develop agendas, prepare meeting decks including graphs/chart creation, and take minutes. Follow-up on action items from meeting.

Synthesize program information into senior leadership presentations. Performs other duties as assigned. # 5% # # # # # # # # Education / Experience / Other Requirements Education: ## Bachelor#s Degree or equivalent amount of education and experience; Master#s Degree strongly preferred. Years of Experience: # 5+ years Specialized

# Prior work experience with community-based organizations, community partners, behavioral health, and/or Long Term Services and Support organizations.

Strong analytics experience with prior experience in research, evaluation, analytics, and/or claims analysis. Experience working with multiple provider types and stakeholders along the continuum of care. Experience and comfort working in a matrix environment, with a high level of motivation and self-direction.

Demonstrated operational and project management skills, including effective planning, tracking, and resource allocation to meet business objectives and timelines. Demonstrated ability to prioritize, multi-task and work in a rapidly changing environment with multiple demands. Strong critical thinking and problem-solving skills.

Excellent verbal and written communication skills and strong interpersonal skills; ability to relate positively with individuals at all levels of the organization. Requisite poise, judgment and trustworthiness to represent SHCN to external groups. #

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Executive (Private Pay Home Care) Boston MA

Humana Inc.

Posted 4 days ago

VIEW JOBS 4/16/2019 12:00:00 AM 2019-07-15T00:00 Description The Home Care Sales Executive contacts assigned homecare customer accounts or prospects to sell company products within a designated geographic territory or by nature of customers. The Home Care Sales Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Responsibilities This position is a key member of the branch service team. The Sales Executive is responsible for managing and developing active relationships with leading referral sources and influencers the local market. This individual must gain a comprehensive and deep understanding of the professional and consumer community in order to both increase the referral of qualified clients to the company as well as identify resources with which the branch can partner to provide optimum client service and care. The position includes but is not limited to the following responsibilities: * Analyzes the professional market; identifies, profiles and prioritizes potential referral sources that can meet branch growth goals * Develops strong relationships with community and professional organizations to create a consistent network that will generate the necessary inquiries and admissions * Meets goals for required activities and company sales standards * Educates referrals source contacts on company services and provides feedback to the company on product needs * Responds to inquiries and consults with prospects about how company services can address their needs and expectations in order to engage them as clients * Provides clinical team with necessary information so that clinical staff can meet clients' care needs as well as customer expectations * Develops and executes a marketing plan in keeping with the branch budget. Plan should include presentations, sponsorships, educational and social events for professionals and consumers * Innovates and creates initiatives to enhance the company's reputation * Perform any other activities as directed by the supervisor Must Haves * Minimum of three years' Outside sales or liaison experience in the health care industry * Experience working with various health care partners and an understanding of the overall health care industry * Account management style sales experience * Prior experience calling on hospital social workers/case managers * Self-driven approach and personal accountability * Track record of team collaboration * Solid community and professional contacts within the geographic market * Record of superior customer service in a high-end service business * Enthusiastic, positive thinking, and effective communicator * Proven record of effectiveness in relationship-development sales * Strong computer skills * This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB and pass a physical * Valid Driver's License * This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits * Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test Nice to Have * Bachelor' or Master's degree in a business related field * Consultative-type sales approach and experience * Experience in private pay Home Care sales * Proven track record of meeting with patients/families and achieving sales goals Interview Format If you are selected to move forward, you will receive an email or text correspondence inviting you to participate in a Montage SMS Text Messaging. In this interview, you will respond to a set of interview questions over your phone. You should anticipate this interview to take about 5 to 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text Messaging to enhance our hiring and decision-making ability. Montage SMS Text Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule Scheduled Weekly Hours 40 Humana Inc. Needham MA

Program Manager, Community Partners And Social Health Programs

New England Sinai Hospital And Rehabilitation Center