Program Manager, Commercial Operations

About This Role

iRhythm Technologies seeks an experienced Program Manager to join our Commercial Operations team. The ideal candidate will be responsible for end-to-end project, process and change management for Commercial Operations initiatives & possess exceptional leadership skills, a strong understanding of Commercial Operations, and a proven track record of driving efficiency and effectiveness. This role will oversee multiple projects that align to long-term business objectives and enhance the overall performance of the Commercial Organization.

Responsibilities:

• Program Management

• Take ownership of the end-to-end project management for Commercial Operations initiatives, including but not limited to CRM transformation and Data Governance implementation.

• Collaborate with cross-functional teams to define project scope, goals, and deliverables.

• Develop and maintain detailed project plans, ensuring timely execution of milestones.

• Process Management

• Partner with business functions to map, define and create processes as required.

• Conduct thorough analysis to identify opportunities for process improvements and optimizations.

• Stakeholder Management

• Build strong relationships with key stakeholders across sales, marketing, IT teams, and other teams as needed.

• Communicate project updates, timelines, and potential risks to ensure alignment with business objectives.

• Change Management

• Implement change management strategies to facilitate a smooth transition to new processes, programs and / or systems.

• Collaborate with cross-functional teams to ensure the creation of comprehensive training programs tailored for affected end-users.

Qualifications:

• 7-10+ years of relevant experience

• Bachelor's degree in Business Administration or related field

• Strong understanding of commercial operations and sales processes

• Excellent communication, interpersonal, and leadership skills

• Process and / or Project Management certification (Lean, PMP, etc) preferred

• Experience with commercial platforms (CRM, MDM, etc) preferred

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Exempt

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