Program Manager Clinical Services

Job Title: Program Manager

• Clinical Services

Job Number:

Unit: Clinics

Date Originated: 06-14-2023

Work Location:

Revision Date: 06-30-2023

Reports to: Director of Clinical Services

EEOC Category

Worker's Comp Code

☒Full-time

☐Part-time

☐On-Call

☒Exempt

☐Non-exempt

Overview of Duties and Responsibilities:

Under the supervision of the Director of Clinical Services, the Program Manager

• Clinical Services will be responsible for daily management and operations of Clinical and disposition services in our behavioral health program, including initial behavioral intake assessments and diagnosis, ongoing clinical therapy, psychological services, and crisis services. The Program Manager

• Clinical Services will provide administrative/clinical oversight and management to the program staff to ensure all services are delivered according to local, state, and federal laws and maintain compliance with all company policies and procedures and applicable rules and regulations of grantors. The Program Manager

• Clinical Services is responsible for ensuring quality of care for all behavioral health participants receiving Clinical and disposition services. Program Manager

• Clinical Services will, in addition to performing the essential duties outlined below perform other related duties as assigned by supervisor and model the Pillars and guiding principles of NSO at all times.

Driving/Travel Requirements

☐ Will drive NSO Vehicle

☒ Must have access to reliable private transportation

☒ Must maintain valid MI driver's license/State ID

☒ Must maintain automotive insurance

☒ Must be able to visit locations while working for NSO

☒ Will be expected to travel on NSO time

Annual Training

☒ CPR and First Aid training are required for this position

☒ Non-Violent Intervention training is required for this position

☒ Additional Trainings will be required

Supervisory Responsibilities:

☒ None

☒ Oversees: Programs that include the following staff

• Intake Therapists, Clinic Therapists, Psychologists, and other related positions that have capacity to diagnose, such as LPCs

Education, Licensure and Experience Requirements:

Education:

• Master's degree in social work (Preferred) or Ph.D. in psychology from an accredited College or University

Required Licensure:

• State of Michigan Licensed Master Social Worker (Preferred) or fully Licensed Psychologist

Minimum Required Experience:

• 3-5 years' experience in behavioral health
• 5 years of supervisory experience (required)
• 5 years' experience in CMH (preferred)

Job Knowledge and Comprehension

• Essential Job Duties

• Provides individual and clinical oversight to clinical services clinicians, including Psychologists, Therapists[CF1] - Behavioral Health, Therapists

• SUD, Therapists

• Intake, Team Lead

• Therapist Behavioral Health, and Team Lead

• Therapists Intake and evaluates staff performance, and makes recommendations for personnel actions to the Director of Clinical Services, when needed.

• Directs day-to-day operations of the Clinical services programs, and is responsible for scheduling of team meetings, services, and staff time.

• Ensures documentation quality and compliance with the behavior health code and all funding sources

• Responsible for overall productivity of the Clinical services programs and staff, and for motivating individual staff performance to meet program goals and objectives.

• Responsible for recommending changes to the Director of Clinical Services that would improve service delivery and for implementing changes and new programming.

• Responsible for ensuring the coordination within Integrated Health pillar and across NSO pillars

• Works collaboratively with professional peers to coordinate the delivery of services throughout the agency.

• Responsible for forecasting budget requirements and monitoring and approving expenditures including identifying and recommending new sources for products and services and providing rationales for budget variances

• Strong clinical skills and knowledge base of clinical care standards in the treatment of adults, children, and families, including those families affected by multiple issues and social determinants of health.

• Strong Clinical skills and knowledge of DSM V, PHQ-9, LOCUS.

• Strong knowledge of regulations effecting the delivery of Behavioral Health services, including WAC, RCWs, King County policies and procedures and applicable ethical codes.

• Work effectively under pressure and changes to workload able to balance competing demands.

• Computer skills and proficiency with Microsoft Office suite software a must. Experience with Electronic Records Management systems required.

• Strong organizational skills and solid communication (written and oral), collaboration and intervention skills.

• Able to resolve conflicts effectively and respectfully.

• Proven ability to work successfully in a multi-cultural/multi-ethnic environment.

• Additional Duties as assigned by Supervisor.

• LEADERSHIP/SUPERVISORY SKILLS

• Adept at inspiring, influencing, and enabling others to achieve goals.

• Promotes a harmonious work environment.

• Develops performance objectives for direct reports.

• Supervises staff which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures.

• Delegates by allocating decision making and other responsibilities appropriately and effectively. Gives performance reviews on time and takes an active role in the development of subordinates.

Administrative and Professional Skills

• Complies with and adheres to department and NSO policies and procedures.

• Adheres to established quality and performance improvement standards.

• Works effectively with others to accomplish goals/resolve problems.

• Organizes work well and uses time effectively.

• Maintains consistent work attendance.

• Maintains good operating environment by attending work on time as scheduled.

• Professionally represents NSO and promotes NSO mission and vision statements.

• Promotes a harmonious work environment.

• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.

• Ensures consumer satisfaction through the process of monitoring, improving, and delivering excellence in program services.

• Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO.

• Complies with contractual and regulatory requirements, as needed.

• Fosters commitment, team spirit, pride and trust.

• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.

• Able to anticipate and bring about change when needed.

• Performs other duties as assigned.

Working Conditions and Necessary Capabilities

• This position may be required to travel between both Detroit and Westland Integrated Clinic locations.

• Will have consistent physical contact with consumers/patients.

• Works in a clinical setting; uses a computer, telephone and other office equipment as needed, to perform duties.

• The noise level in the work environment is variable, due to frequent contact with consumers.

• Bends, stoops and reaches in order to gather equipment, files, or to search for and retrieve records and documents.

• Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.

• Seeing/vision, talking/speaking and listening/hearing are continuously required.

• Frequently required to stand during working hours.

• Required to sit, walk or drive as needed

• Operates an automobile while performing assigned job duties, if required.