Program Manager, Center For Learning And Undergraduate Enrichment (Clue)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Undergraduate Academic Affairs (UAA) shapes, advances, and stewards a world-class undergraduate academic experience for students at the University of Washington. Staff, faculty and students in UAA deepen and enrich the learning experience for all undergraduates, recognizing and supporting the unique learning path of each individual student and the commitment of each academic program to excellence in learning and teaching.

Academic Support Programs (ASP) is a central element in Undergraduate Academic Affairs' mission to enhance the academic and social well-being of all UW undergraduate students.

ASP is committed to supporting a diverse staff and student population. In support of its mission, ASP oversees the following programs:

The Center for Learning and Undergraduate Enrichment (CLUE)

Academic Success Coaching

Trainings/Professional Development for tutors and coaches

ASP, along with First Year Programs and UAA Advising, is part of Student Academic Services, a unit predominantly serving all students in their first and second years at the UW.

For more information on our programs, please visit our website: www.academicsupport.washington.edu.

Academic Support Programs has an outstanding opportunity for a full-time Program Manager (Counseling Services Coordinator (E S 7))to join our team. The Program Manager will serve as the administrator and day-to-day operations coordinator for the Center for Learning and Undergraduate Enrichment (CLUE). CLUE is a large, multidisciplinary learning center that operates generally from 7pm-11pm, Sunday through Thursday during the academic year.

As a key member of the ASP team, the individual selected for this position will bear primary responsibility for supervising and managing the daily operations of CLUE. To this end, they will also be responsible for supporting the hiring, training and professional development of CLUE tutors. This person must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty and staff on many social, economic, cultural, ideological, racial and ethnic backgrounds.

DUTIES AND RESPONSIBILITIES

Under the supervision of the Director of Academic Support Programs, the Program Manager will have the following responsibilities:

Manage the Center for Learning and Undergraduate Enrichment (CLUE) (60%)

Supervise daily operation of CLUE program.

Coordinate communication with student-support and other service organizations, educational partners, student groups, and other academic partners.

Design quarterly CLUE program for both in person and virtual tutoring.

Support Larger Learning Environment (LLE) GSA in recruitment of professors and the training of their undergraduate or graduate students to participate in CLUE quarterly discussion sessions.

In collaboration with ASP Director, support LLE GSA in support of exam review tutors.

Develop new concepts and implement changes, additions, and improvements to the CLUE program to support evolving student needs, and streamline operations.

Assist in maintaining unit storage room.

Order, store, maintain, and manage CLUE technology, with the support of UAA IT staff, such as laptops, TVs, check-in systems, and tracking.

In collaboration with ASP Assistant Director, advertise and promote CLUE services throughout campus. Avenues of promotion will include the use of social media, updating the CLUE/ASP website, and other relevant strategies.

Create, update, and act as administrator for several unit list-servs. Manage CLUE email account.

Monitor student satisfaction with services through a variety of assessment tools; provide and make appropriate changes.

Collaborate with campus partners and student groups to enhance services.

Ensure efficient use of Mary Gates Hall spaces and safeguard the physical condition of MGH facilities. Schedule facility needs and requirements with relevant building coordinators.

Support Summer Advising & Orientation activities for new incoming students through participation in presentations, workshops, and events for new students and parents.

Supervise CLUE staff (30%)

In collaboration with ASP Assistant Director, recruit and hire CLUE student employees.

In collaboration with ASP Director, develop, teach, and assess quarter long tutor training course.

Monitor employee performance, evaluate tutor performance, and handle any grievances.

Provide leadership opportunities and professional development for CLUE employees.

Work with SAS Administrative staff to ensure compliance with all employment requirements (especially with respect to ASE Union and student employment).

Monitor and ensure timely submission of payroll forms and all employment documentation.

Offer creative innovation and other duties as assigned (10%)

Serve as an ASP representative on UAA and campus-wide committees depending on area of expertise.

Collaborate with ASP colleagues to support relevant new student programs

MINIMUM REQUIREMENTS

Master's Degree in Higher Education, STEM or relevant discipline or field.

Minimum 1 year of experience in a college or university-level setting.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS

Teaching, tutoring, academic coaching or mentorship experience.

Excellent interpersonal skills with the ability to work collaboratively with students, faculty, staff, and personnel in a host of other departments and programs on campus.

Strong management and organizational skills and be detailed oriented.

DESIRED QUALIFICATIONS

Experience/education in STEM field.

Experience managing a program or center.

One year or more of student/youth supervisory experience.

Teaching and curriculum development within a higher education setting.

Prior work with students who struggle with the transition into higher education.

Experience using social networks to promote programming.

Bring humor, creativity, and a strong work ethic to the team.

APPLICATION ASSESSMENT:

Along with the resume, we require a maximum 1200 word cover letter for this position. In the cover letter, please address two main questions:

First, explain how your education and working experience make you an ideal candidate for this position. Specifically, how does your background prepare you to manage a dynamic learning center with multiple subject areas serving thousands of students a year.

Second, explain your understanding of diversity and equity and how this understanding would inform your work with students at the University of Washington and our tutors that support them.

CONDITIONS OF EMPLOYMENT

The majority of hours are Monday- Friday 8am-5pm. The candidate must be able to work an occasional non-traditional and shifting schedule including late afternoon and evenings at certain times of the year. These include (but are not limited to):

During Fall Quarter one later shift to support our class for new tutors (roughly 11am-7pm)

During first week of Fall Quarter being present for CLUE operational hours (7 pm- 11 pm) for first week to assure overall coordination of team and the technology to support them is successful.

May occasionally need to work on some University holidays.

May occasionally need to be present for CLUE operational hours (7pm-11pm), on an as needed basis.

Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.

These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.