Program Manager, Business Transformation

Dexcom, Inc. San Diego , CA 92140

Posted 4 weeks ago

About Dexcom:

Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.


In order to support the rapid growth and scale of Dexcom, we are seeking an experienced, highly-motivated Program Manager of Business Transformation. As a successful Business Program Manager within business enterprises, the PM will help streamline the business life cycle process, prioritize projects, and drive new solutions introductions to achieve the company's business objectives. The successful candidate must be able to demonstrate a proven track record in managing a range of complex, high-impact business programs/projects with strong organizational leadership and influencing skills across many different business functions.

You will effectively manage multiple programs of work involving enterprise solutions, process improvements, process engineering, strategic and automation for the business enterprise of Dexcom. Specifically, you will begin by focusing on programs with extensive impact to the customer and customer experience. These will include cross-functions from such groups as Sales, Marketing, QA, Finance and so forth.

You will view this as a tremendous opportunity to impact our customer base and growth of the organization, as well as service our internal business partners. This position reports to the Sr. Manager, Business Transformation and Operational Excellence.

Essential Duties and Responsibilities:

  • Manage and drive end to end program management to ensure smooth analysis, solutioning, implementation and evaluation of realized benefits to achieve operational excellence targets for the business.

  • Drive and lead cross- functional business teams to transition processes, services and/or functions into the business enterprise.

  • Responsible for all aspects of process improvements, including infrastructure planning, training requirements, systems development, capacity analysis, SLA creation, project planning.

  • Manage and implement tools and templates for the detailed execution of projects that would impact processes across all sites based on standard implementation approach/methodology.

  • Ensure adherence to global framework, standard processes, governance and catalog of services.

  • Ensure that business impacts and timelines of projects are properly managed and communicated with the concerned stakeholders

  • Develop reports, analytics, and assessment tools to evaluate performance and possible new improvement opportunities.

  • Other Duties as Assigned

Required Qualifications:

  • Minimum 8-10 years' of related and direct experience in business program management area. (This is not an IT PM role)

  • Demonstrated project management skills, with proven track record of leading broad, complex and/or strategic programs combined with the ability to execute at tactical project-level activities and tasks.

  • Strong understanding and appreciation of business process and pain points in business areas. (preferably in HiTech or BioTech environment)

  • In-depth knowledge and experience leading cross-functional teams, with stakeholders at all levels of the organization.

  • Broad business and technical acumen and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies.

  • Integrate process, people, quality and commitment-centric approach to getting work done - strong customer service orientation.

  • Ability to work with different cross-functional stakeholders to establish and ensure a reliable and productive working relationship. Strong partnering skills.

  • Good written and oral communication skills including capacity to comfortably interface with senior leaders.

  • Exceptional skills in assessing, summarizing and presenting business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making.

Preferred Qualifications:

  • Certification (i.e. Six Sigma Green/Yellow/Black Belt, Agile/Scrum, PMP, CPM, Prince II)

  • Preferably with prior experience in Customer Experience Management (CEM), Voice of the Customer (VOC), Interactive Voice Response (IVR)

  • Worked within a Business PMO structure

  • Certification in Business Change Management (BCM)

  • Life science or medical device industry experience preferred

Education Requirements:

  • BS or higher degree in appropriate field

Travel Required:

  • None

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Talent Acquisition at

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Responsible Business Leadership Foundation Program Manager


Posted 1 week ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 A career in Corporate Sustainability and Social Responsibility, within Internal Firm Services, will provide you with the opportunity to deliver positive social impact with measurable, long lasting results in the areas of youth education, social inclusion and the environment. You'll focus on coordinating and overseeing the organisation's charitable activities, designing and implementing programmes to ensure safe working conditions and compliance with all environmental regulations, and developing policies and programmes to ensure organisational awareness of government legislation and regulatory issues that affect the organisation. Our Sustainability and Social Responsibility team works to enhance PwC's brand and reputation as a socially responsible leader. As part of the team, you'll help us plan initiatives that continue to make PwC a reliable and socially responsible partner in the accounting market place, our communities, and to our existing and potential clients. Responsibilities As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: * Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above * Be involved in the financial management of clients * Be actively involved in business development activities to help identify and research opportunities on new/existing clients * Contribute to the development of your own and team's technical acumen * Develop strategies to solve complex technical challenges * Assist in the management and delivering of large projects * Train, coach, and supervise staff * Keep up to date with local and national business and economic issues * Continue to develop internal relationships and your PwC brand Job Requirements and Preferences: Basic Qualifications: Minimum Degree Required: High School Diploma Minimum Years of Experience: 4 year(s) in Foundation Grants Management Preferred Qualifications: Degree Preferred: Bachelor Degree Preferred Knowledge/Skills: Demonstrates extensive-level knowledge and/or proven record of success as both an individual contributor and team member in the following: * Working in a not-for-profit or corporate foundation organization, with relevant experience in developing, managing and executing complex foundation and/or corporate responsibility strategic programs at a national and/or firm-wide level; * Realizing maximum impact / outcomes, and grants management and administration; * Designing and implementing program grant investments (particularly K-12 education, workforce development training initiatives), sourcing prospective grantees, grants nomination and application processes, program evaluation / reporting, and developing and executing a cohesive communications/PR strategy; * Designing, developing, managing and executing large-scale Foundation projects and events/meetings with internal/external stakeholder groups; * Demonstrating experience with Grants budget management, including an understanding of collecting and analyzing program data to provide timely communications on return on investment and realized outcomes / impact; * Comprehending IRS rules and regulations for public charities; * Transforming actions into impact/results and timely and meaningful development of multi-sector partnership/collaborations with other not-for-profits, community based organizations, corporate foundations, research organizations and advocacy groups, business and other key external organizations to leverage knowledge, generate synergies and elevate the Foundation's brand and reputation as a leader; * Possessing proficiency with Google applications, i.e., Sheets, Slides, Docs, and other tools as appropriate including, Salesforce CRM tools, and Microsoft applications; * Creating and conveying value proposition (oral or written) including the ability to identify the issue (prepare and listen), share insight, validate, co-develop a solution and agree to next steps; * Performing successfully through providing operational direction and having a shared responsibility in strategy development in the Responsible Business Leadership (RBL) space with the US and Global communities; * Communicating strategy development and management, including annual report development, story content and data, website content and vendor management; * Demonstrating project management and prioritization/time management skills with the ability to manage multiple stakeholders and projects simultaneously to timely completion, keeping stakeholders informed; * Initiating and maintaining positive work and team relationships with internal and external clients; * Creating communication strategy development for program initiatives, campaigns, and events as well as an understanding of social media industry leading practices, including, but not limited to Facebook, Twitter, and Instagram; * Leveraging relationships and utilizing persuasive communication styles to influence decisions made via cross-functional stakeholder groups; * Influencing all partners and staff by broadening the strategy to more aptly engage and educate PwC people on the elements of RBL and PwC Charitable Foundation; * Utilizing appropriate judgement regarding confidential and sensitive information as well as being able to see long term impact of issues / ideas as they relate to PwC's strategic initiatives and objectives; * Working in a team-oriented environment and experience with cross-team collaboration including team-building, coaching and ability to initiate and maintain positive work and team relationships with internal stakeholders; * Driving results, and managing deadlines in fast-paced work environment; * Navigating and working effectively in a heavily matrixed organization; * Researching experience, including benchmarking, data collection and analysis and database development; * Utilizing excellent analytical, organizational and management skills. * Employing interpersonal skills, including verbal and written communication, as well as problem/conflict resolution skills; and, * Creating professional networks, cultivating strong, organizing and collaborating with individuals at all levels of seniority and lines of the organization, as well, externally. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance. Pwc San Diego CA

Program Manager, Business Transformation

Dexcom, Inc.