Program Manager - Clinical Operations

Empatica Boston , MA 02128

Posted 2 weeks ago


Empatica is a full-stack, digital healthcare company, forever changing the way health is monitored and new treatments are developed through our AI platform, digital biomarkers, and state-of-the-art medical wearables. Our customers range from some of the worlds largest institutions (such as NASA, Harvard University, and top-tier pharmaceutical companies, to name a few), to individual users who message us every day and tell us how our products changed their lives.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.

About the role

As a Clinical Program Manager, you will be the main driver behind two types of activities: managing Empatica's internal efforts in the clinical space, and monitoring and coordinating the data acquisition work in multi-center clinical studies. You will oversee the project management of research projects with our highest-profile pharmaceutical clients, and be the main point of contact and person responsible for ensuring the overall success of the project.

Working together with the rest of the Clinical Operations team, you will:

  • Oversee and drive the successful execution of ground-breaking research projects.
  • Coordinate the effort of multiple stakeholders (data scientists from Empatica, pharma companies, clinical researchers) and keep everyone aligned and on schedule.
  • Hold frequent check-ins with the client, and represent Empatica among its highest-tier research and business clients.
  • Ultimately, improve people's lives, via ensuring the successful delivery of new therapeutics and diagnostics.

Important detail:
We are operating a hybrid model where our employees choose whether to work from home or come to the office.


As the ideal candidate for this position you have:

  • A strong academic background (Masters degree), preferably in medicine, technology or biology. A firm understanding of novel digital technologies is mandatory
  • Some years of experience in a similar position, although at Empatica we focus less on years of experience and more on talent. We are a young company where you can rise fast no matter your age
  • A passion for technology and innovation
  • A genuine interest, passion, and motivation for Empatica's mission: to unlock a better, data-driven understanding of human health, and drive better outcomes for millions of people
  • Solid technical and practical expertise leading complex operational and strategic projects
  • A firm sense of accountability and must be good at prioritization
  • A pragmatic and execution mindset
  • Resilience, a get-things-done attitude, and an innate desire to do great work
Previous experience in clinical operations is not mandatory, but it is a plus (e.g. biomedical research administration or healthcare, bioengineering background, knowledge of bioethics, etc.).

Life at Empatica

You will join a fast-growing, international, and diverse team of 100+ talented people who care passionately about what we do and the difference we are making in the world. Youll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products.

If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide.
Read our blog post and find out some reasons why we love working at Empatica.

Inclusion & Diversity

At Empatica we embrace diversity and inclusion. We have colleagues from 25 different countries, while more than 50% of our team is women (double the tech average!) We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyones opinion and thoughts matter.


  • Multiple opportunities to be challenged and step up your career in a fast-growth company in one of the hottest areas of tech
  • Competitive salary
  • Employee stock options - we want everyone who joins us to own part of the company and our success
  • We have offices in Milan City Center and Downtown Boston. And every summer, we hold an amazing beach retreat in Sardinia, Italy
  • Gympass membership with access to gyms, online classes, personal training sessions, and nutrition plans
  • Membership for mental health and wellness platforms
  • Health Insurance
  • Free healthy lunch every day
  • Your personal MacBook
  • Free Kindle and books
  • Remote working option
  • Flexible working hours
  • Personal learning and development budget
  • Much more
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Regional Cargo Operations Program Manager Northeast

Alaska Airlines

Posted 5 days ago

VIEW JOBS 1/31/2023 12:00:00 AM 2023-05-01T00:00 <p>Company Alaska Airlines</p><p>The Team</p><p>Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.</p><p>Role Specific Details</p><p>This is a regional role that is responsible for the operational oversight of 6 stations in the Northeast US. The Operations Manager will lead a team of 6 station manager/leaders to deliver on Alaska Airlines core safety, operational, and guest satisfaction metrics. The Operations Manager will need to reside near one of these locations; EWR, JFK, PHL &amp; BOS.</p><p>Role Summary</p><p>The Regional Cargo Operations Program Manager is the subject matter expert in cargo vendor operations, performance, and compliance for Alaska Airlines (AS). As an individual contributor, this role exercises considerable judgement to make decisions in cargo operation programs, serving as the primary contact in their designated region for cargo vendor partners with focus on operational needs.</p><p>Key Duties</p><ul><li><p>With minimal direction from leadership, exercise considerable judgement in overseeing cargo operations at vendor locations in the region, addressing cargo business problems and process issues.</p></li><li><p>Make recommendations to address irregular cargo activity, report out on delays to determine solutions for how to avoid these in the future.</p></li><li><p>Develop and administer corrective actions on performance and safety events, communicating with senior leaders, including AS Station Managers, Regional Directors, Managing Directors, and Vice President.</p></li><li><p>Act as subject matter expert in the region ensuring company cargo service standards are maintained and exceeded.</p></li><li><p>Support customer relations efforts including customer complaints and service failures, researching, and finding resolution on challenges.</p></li><li><p>Manage execution of vendor performance, create, run, and distribute performance reports and report cards while supporting budgetary controls and accountable documents as needed.</p></li><li><p>Monitor Alaska's training LMS and assist vendors with IDM requirements and training coordination.</p></li><li><p>Provides operational oversight of processes and practices to assure compliance with company and regulatory requirements using procedural guidance from the customer service manual and FAA, TSA, and CBP policies to perform regular audits of the operation.</p></li><li><p>Identify, assess, and mitigate safety and compliance risks.</p></li><li><p>Works directly with AS leaders, vendor partners, and TSA/FAA/CBP on requests, reviews, implementation of operation plans to ensure optimal performance objectives and compliance guidelines.</p></li><li><p>Ensure equipment and supplies are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities, Airport and Vendor when needed).</p></li><li><p>Represent Alaska Airlines Customer Service-Airports at various meetings with the vendors, Airport, other airlines, and regulatory agencies when necessary.</p></li></ul><p>Job-Specific Experience, Education &amp; Skills</p><p>Required</p><ul><li><p>4 years of experience in station operations, passenger service, cargo handling, fleet service, ground operations or related area.</p></li><li><p>Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.</p></li><li><p>Excellent communication skills (both written and verbal) to enhance customer and employee satisfaction.</p></li><li><p>Strong interpersonal skills, with the ability to drive outcomes in the best interest of the company.</p></li><li><p>Data-driven mindset and a proven history of continuous self-development.</p></li><li><p>Ability to establish cross-functional, collaborative relationships with other teams and workgroups.</p></li><li><p>Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).</p></li><li><p>Must be willing to become GSC qualified.</p></li><li><p>Ability and willingness to travel 50-75% of the time as well as work a flexible schedule based upon business need, including weekends and holidays.</p></li><li><p>Ability to consistently lift 50 lbs.</p></li><li><p>Must be able to bend, stoop, squat, reach and grasp.</p></li><li><p>High school diploma or equivalent.</p></li><li><p>Minimum age of 18.</p></li><li><p>Must be authorized to work in the U.S.</p></li></ul><p>Preferred</p><ul><li><p>Detailed oriented and highly organized, with the ability to multi-task in a fast-paced, dynamic environment.</p></li><li><p>Experience with agent scheduling and budget controls.</p></li><li><p>Influence a diverse team environment that fosters an open exchange of ideas and information.</p></li><li><p>Working knowledge of Image.</p></li></ul><p>Job-Specific Leadership Expectations</p><p>Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.</p><p>Salary Range</p><p>$71,100-$117,400 / year</p><p>Salary Details</p><p>Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.</p><p>Total Rewards</p><p>Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.</p><ul><li><p>Free stand-by travel privileges on Alaska Airlines &amp; Horizon Air</p></li><li><p>Comprehensive well-being programs including medical, dental and vision benefits</p></li><li><p>Generous 401k match program</p></li><li><p>Quarterly and annual bonus plans</p></li><li><p>Generous holiday and paid time off</p></li></ul><p>For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.</p><p>FLSA Status Exempt</p><p>Employment Type Full-Time</p><p>Regular/Temporary Regular</p><p>Apply by 7:00 PM Pacific Time on 2/6/2023</p><p>Location New York - JFK</p><p>Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.</p><p>Requisition Type Management</p><p>L: #LI-B</p><p>Job Locations USA-NY-Jamaica | USA-NJ-Newark | USA-PA-Philadelphia | USA-MA-East Boston</p><p>Requisition ID 2023-9912</p><p>Category Airports &amp; Warehouse</p><br> Alaska Airlines East Boston MA

Program Manager - Clinical Operations