Bill.com is a leading provider of cloud-based software that simplifies, digitizes, and automates complex, back-office financial operations for small and midsize businesses. Customers use the Bill.com platform to manage end-to-end financial workflows and to process payments, which totaled over $70 billion for fiscal 2019. The Bill.com AI-enabled, financial software platform creates connections between businesses and their suppliers and clients. It helps manage cash inflows and outflows. The company partners with several of the largest U.S. financial institutions, more than 70 of the top 100 U.S. accounting firms, and popular accounting software providers. Bill.com has offices in Palo Alto, California and Houston, Texas. For more information, visit www.bill.com or follow @billcom.
The Bill.com Program Manager will be responsible for extending our leadership position in the marketplace by delivering a successful solution to our financial institutions and growing successful bank partner relationships.
The Program Manager is responsible for managing the end-to-end relationship with select financial institutions through proposal, planning, implementation, launch and ongoing customer adoption.
The incumbent will also ensure that across the company, Bill.com cross-functional groups are aligned to support the objectives of the implementation. These cross-functional groups include: Product, Engineering, Sales, Marketing, Customer Support, Risk, Operations, Compliance and Finance.
The Bill.com Program Manager will also be responsible for key strategic corporate initiatives that span the same cross-functional groups.
The incumbent will be successful by connecting with key business executives and stakeholders on a thoughtful and regular basis. In addition, the incumbent will be responsible for establishing consistent and comprehensive partnership reviews which align both organizations on drivers for success.
Due to the executive level interactions that are core to this position, this requires proven experience in a client-facing role, preferably with large enterprises and within the financial services arena.
Manage cross-team dependencies, risks, and tradeoffs against experience and time to market
Drive business, product, engineering and integration decisions and timelines across multiple teams and organizations
Proactively identify and resolve strategic issues that may impair the team's ability to meet business and technology goals
Establish business processes and policies, as well as metrics and indicators for success
Communicate regularly with senior management on progress, risks and plans
Professional Experience / Background To Be Successful In This Role
5+ years of program management experience
3-5 years experience in a consulting role with a large, multinational firm preferred
5+ years of experience managing complex partner relationships that involve co-development and launch of new products and services in financial services or an adjacent industry.
Experience managing multi quarter/multi year cross functional strategic initiatives
Exceptional decision-making and prioritization skills, conflict resolution, community building, and follow through.
Excellent professional relationship-building, leadership, planning, management, communication, and presentation skills. Excellent attention to detail and formal corporate presentation building skills.
Strong analytical skills with exceptional verbal and written communication
Experience working in an Agile Scrum environment with multiple sprint teams delivering into production
Demonstrated track record as a team player that can effectively motivate cross-functional teams to achieve shared goals
Willingness to get into the details and track deliverables while staying focused on the partner's overarching strategy
Ability to deliver results in a fast-paced, lean and collaborative environment
Ability to quickly assess a project and provide guidance and leadership
Technical acumen and ability to quickly pick up concepts across a broad range of topics such as SSO, MFA, infrastructure and ask the right questions to uncover risks and issues
Operate with little oversight, being both an executor and strategic thinker
Competencies (Attributes Needed to be Successful in Role):
Learning Abilities/Tech Savvy
Expected Outcomes in 12 Months
Support the Bill.com Program Management Team during the first 6 months with in-flight programs.
Manage at least one Bill.com bank partnership program and at least one strategic initiative end-to-end
Build cross-functional relationships at Bill.com and identify areas where resources are best deployed
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