Program Manager

Van Pool Transportation LLC

Key Responsibilities:

• Build and maintain programs that drive strategic priorities from ideation to implementation, primarily through strong program management principles and hands-on leadership.

• Define and manage scope, and deliverables of projects with focus on business processes.

• Develop detailed analysis, plans, milestones, deliverables, and overall status updates related to program management.

• Understand the business and work directly with field staff to implement solutions.

• Maintain reporting and communication channels to communicate program/project health, timing, and risk/issues to executive sponsors, key stakeholders, and/or impacted groups

• Define and manage the resources (time, money, equipment, etc.) required to complete the project.

• Develop organizational change management approach and deliverables to support the successful implementation and compliance of processes and technology.

• Direct the coordination and management of resources and resource allocations for multiple ongoing complex projects.

• Lead the communication with Leadership team on the status of each strategic initiative.

• Identify and direct the implementation of process improvements that improve KPIs and/or quality across the department/organization.

• Lead Project Kickoff meetings.

• Establish governance of strategic initiatives to ensure consistency and adherence to standards.

• Lead other project management professionals (either direct or indirect reports) through assignment and review of project goals.

• Direct and evaluate individual/team performance and takes appropriate action to meet and/or exceed performance standards.

• Develop and communicate reporting metrics and project and/or program dashboards that provide management and business stakeholders with quantifiable gauges of the delivery of business results.

• Assess and report risks and recommend mitigation plans.

Education, Experience and Skills:

• PMP certification required.

• Bachelor's Degree required. Graduate degree a plus.

• 7+ years of experience in project management that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.

• 5+ years of experience in creating/maintaining necessary tools, artifacts, and progress visualizations to communicate/align program sponsors, resources, key stakeholders, and Impacted groups.

• 3+ years of experience with business process mapping (Visio).

• Ability to create/maintain visualizations using a BI platform (e.g. PowerBI) a plus.

• Experience in working in Smartsheet a plus.

• Experience with and knowledge of change management principles, methodologies, and tools (Prosci a plus).

• Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.

• Must have solid MS Office Skills, primarily Excel, Word, and PowerPoint. MS Project experience required.

• Experience with managing vendor deliverables and expectations.

• Exceptional communication skills, both written and verbal.

• Excellent active listening skills.

• Demonstrated ability to identify and recommend processes improvements .

• Ability to travel >35 %.

Competencies and Behaviors:

• Ability to adapt/modify leadership approach to blend with Beacon culture.

• Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed, and logical discussions/presentations.

• Strong organizational skills and deep understanding of Project Management concepts for planning, monitoring, and reporting.

• Formal master schedule & RAID log creation, maintenance, and reporting.

• Ability to form and maintain great working relationships with Key internal and external stakeholders in a virtual setting.

• A solid understanding of how people go through a transformational change.

• Strong people skills, motivational skills, team building and decision making.

• Strong administrative skills, ability to prioritize, delegate, and meet deadlines.

• Ability to effectively manage time, resolve crises and make decisions.

• Self-starter and able to work in a non-structured organization.

• Demonstrated strong relationship management skills with internal clients (e.g., senior management, peers, and colleagues); proven ability to develop creative and collaborative approaches.

• Confident, comfortable communicator with strong written and verbal communication skills.

• Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Define problems, collect data, establish facts, and draw valid conclusions. Evaluate trends in data or information.

• Experience working with remote teams.

• Experience with multiple delivery methodologies (e.g., Lean, Agile/Scrum).