Program Manager

Avalara Seattle , WA 98113

Posted 11 months ago

Job Summary:

We're seeking a Program Manager to drive the engineering process on the AvaTax Platform Engineering team, leading high-impact projects and operational programs. This role demands excellent communication skils, background technical knowledge, strong process, and the ability to thrive in a demanding and fast-paced work environment. Regular customer interaction, and ability to successfully navigate B2B communications alongside Account Managers and Business Development is part of this essential role.

The AvaTax Platform Engineering team is responsible for the growth and development of Avalara's core calculation engine, cloud extension devices, and essential supporting services. We're boldly addressing the demands of global indirect tax calculation and compliance; leveraging an array of exciting technologies to drive and expand enterprise-level services.

Job Duties:

  • Oversee complex and/or large-scale projects from initiation to completion.

  • Establish and drive to end-to-end project plans; work with teams to ensure on-time milestones and deliverables.

  • Work with business and engineering teams to identify scope, constraints, dependencies, and risks.

  • Track and improve program specific KPI's.

  • Ensure clear communication and understanding of status across a global multi-team envirionment.

  • Ensure usage and adoption of company resources & tools for Program Management, and contribute to standards of communication and reporting.

  • Be an effective intermediary between technical teams and the broader business; develop and maintain a clear functional understanding of the systems and technologies used by supported teams, and what Product and Business needs these systems satisfy.

  • Work with Product, Customer Account Managers, and Business Development to ensure customer needs are met, and facilitate key customer communciation.

  • Management of release process, documentation, and cross-team communication for key programs.

  • Ensure operational and support demands on the team properly channeled, tracked, and process-driven.


  • 5+ years of Project management experience, Project Management Professional Certification a plus.

  • 5+ years working in SaaS or Cloud technology companies.

  • Bachelor's degree in Engineering, Computer Science, other related field, or equivalent development work experience.

  • Ability to influence staff without direct reporting authority, develop strong working relationships with stakeholders through the company.

  • Strong negotiation and problem solving skills.

  • Proficiency in working with engineering teams to interpret requirements, document design, scope, and shepherd features.

  • Agile training/certification or equivalent experience with agile development methodologies.

  • Demonstrated capacity for self-direction, adapability, and excellent communication in a fast-paced environment.

  • Experience managing efforts in distributed systems and/or developing large scale web applications.

  • Familiarity and ability with documentation systems (Confluence) and ticket/workflow tracking (JIRA).

  • Experience with enterprise B2B communication/interaction or technical account management for B2B applications.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Manager

Marchex, Inc.

Posted 3 weeks ago

VIEW JOBS 1/31/2020 12:00:00 AM 2020-04-30T00:00 Program Manager Job Overview The Program Manager is responsible for ensuring that the features implemented in the software provide the best possible solution for delivering value to Marchex customers both internal and external. In this key role, the right person will be required to have a strong sense of personal accountability as well as be a highly collaborative, innovative individual while demonstrating strong business acumen and technical skills in order to successfully deliver in a fast paced agile environment with multiple competing priorities. Job Impact The Program Manager will have direct impact on customer growth and overall strategy of the company. You will be working directly with the senior leadership in the company to shape future product investments and at the same time enhancing current products to drive growth. You will lead a development team and facilitate process for shipping software early and often to delight our customers and drive incremental revenue growth. Team Marchex Speech Analytics is the core product suite when it comes to understanding what happens on client phone calls. The team is focused on building the most accurate Speech recognition solution in the industry while providing a suite of analytics tools that provide real-time insights to our clients. These dashboards will provide insights into marketing driven phone calls and allow for actionable plans to optimizing their sales performance and marketing spend. You will help to apply our innovative solutions that solve real world problems as long-running, scalable software applications maintaining the highest levels of availability and satisfaction among our clients, both internal and external. Outline of Duties and Responsibilities * Responsible for scoping and driving continuous enhancements to the functionality, systems and processes of the platform, helping define clear business, technical requirements and use cases for the development team. * Help prioritize the product development roadmap, working in partnership with development managers, product managers, and operational engineers; balancing the business needs with technology infrastructure essentials and long term architectural goals. * Work with the development team to make appropriate tradeoffs to optimize time-to-market, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional and clients. * Work with the product managers to launch these initiatives and provide ongoing technical support as appropriate and detailed release documentation as needed as well as provide benchmark metrics for performance analysis. * Be the primary point for feedback for future enhancements; develop demos, sample and technical collateral/documentation as required. * Track and triage bugs and enhancement requests, as well as be the primary driver in team triages and war meetings as appropriate and necessary. * Act as a technical resource for new product and business opportunities and pilots. * Support the vision and values of the company through role modeling and encouraging desired behaviors. * Participate in various company initiatives and projects as requested. Experience, Skills and Qualifications * Bachelor's degree or equivalent professional experience. * 6+ Years of Program Management or related experience. * Online/Software experience preferred. * Search, online advertising or transactions-generation industries a plus. * Detailed understanding of Product Life Cycle required. * Experience with a variety of software development life cycles such as SCRUM, Agile, and Waterfall. * Exceptional oral and written communication skills, in particular the ability to summarize and convey complex technology concepts to a non-technical audience, coupled with ability to comfortably and confidently present to all levels within the enterprise is required. * Attention to detail, professional communication, research, collaboration, prioritization and decision-making are essential. * Proven track record of delivering large scale, cross functional software projects. * Demonstrated technical aptitude and experience, coupled with the ability to think strategically and execute tactically. * Strong efficiency with MS Office suite. Working Conditions The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. Don't see the right job? Complete our Marchex, Inc. Seattle WA

Program Manager