Program Manager, Applecare Internal Tools

Apple Inc. Cupertino , CA 95014

Posted 5 months ago

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Do you have a proven record of delivering programs with complexity and scale while meeting business objectives? Are you ambitious with the ability to grasp technical concepts quickly and adapt to change while being an effective liaison between business groups? If so, please continue reading. As a program manager, you have the right balance of program management, and technical knowledge to successfully deliver complex cross-functional programs in Apples dynamic environment. You will handle risk, expectations, and outcomes throughout the entire program roadmap. Your sense of urgency without compromising the customer experience is impeccable and you can demonstrate experience where you were able to think creatively, be responsive to business needs, deliverables, and company standards. You think as a technical developer, a material subject authority, and a teacher.
5+ years of handling and delivering software projects 3 - 5 years experience in Program Management and a deep understanding of how it differs from project management Experience with large-scale web services and the challenges associated with scaling-up a service Strong relationship and facilitation skills both within diverse engineering teams and cross functional organizations Excellent communication and presentation skills, written and verbal, to all levels of an organization Ability to deliver succinct and accurate executive summaries of complicated situations, driving what matters most to customers Able to be very detailed while keeping an eye on the big picture You thrive working independently and as part of a team. You're highly motivated and have a strong drive for results Willingness and ability to travel internationally. Ability to speak Mandarin preferred.

In this role you will define and execute on projects in alignment with tactical and strategic business goals and set the direction and roadmap of our tools. You will work to conceptualize and pitch new ideas for transforming support solutions while learning and comprehending core systems of responsibility to help define business requirements.

You will have the ability to lead programs and be a part of a wider program involving multiple cross function groups. This role will identify, evaluate, and drive various activities while clearly communicating the risks, priorities and schedules to both cross-functional and management teams. Your ability to drive product vision and progress reviews with senior executive partners will be essential to your success. Acting as the internal evangelist while collaborating with cross function teams to develop strategic product and feature roadmaps while communicating and building consensus will seeking to validate using data to help take on problems and make decisions.

  • B.S. in Science, Engineering, or equivalent experience required - MBA preferred
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Program Manager, Applecare Internal Tools

Apple Inc.