Program Manager

Applause Framingham , MA 01702

Posted 2 months ago

Program Manager

Applause is searching for a dynamic, operations-focused strategic Program Manager. The Program Manager will ensure the timely and accurate completion of multiple strategic initiatives occurring simultaneously. The person in this role will be responsible for providing analytical support, consulting and cross-functional implementation leadership. In this role, you will gain hands-on experience in how to run a software company with tremendous career growth opportunity, with the prospect to evolve into an indispensable member of the team. If you are adept at hard analytical and soft people skills, and able to adapt to rapidly changing business needs, then this job can provide a great deal of personal satisfaction. Strengths in business process assessment, measurement and re-engineering are key.

  • Note: this is a "roll up your sleeves" organizational role; the successful candidate is expected to perform all functions from administrative processing to leading change initiatives.*


  • Implement, coordinate, and improve Applause's best practices, across all functional areas: Operations, Sales & Marketing

  • Manage and complete the successful implementation of strategic initiatives that enable revenue growth and accelerate company profitability and efficiency

  • Lead cross-functional, high-impact projects as directed by the Director of Strategic Programs

  • Determine, track, and report metrics that measure the successful implementation of various strategic projects and initiatives

  • Work with department managers on cross-company projects


  • Must have a Bachelor's degree

  • Must have 2-5 years' operations experience with multiple assignments; consulting and software industry experience strongly preferred

  • Demonstrated competency with implementing business processes and activity-based metrics involving leading success indicators

  • Experience managing projects, both directly and in matrixed environments

  • Solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget

  • Established business and financial acumen

  • Robust analytical and quantitative skills, as well as attention to detail

  • Resilient in the face of competing demands and conflicts

  • Demonstrated success in a high pressure, dynamic, fast-paced environment

  • Executive presence and communication, relationship building, strong decision-making skills

  • Well-developed written and verbal communication skills


Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company's testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can via its technology platform and managed global community of over 400,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size including Google, FOX, Nike, BMW, PayPal and Slack rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at

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Program Manager