Program Manager, Aftermarket

Career Area:

Strategy

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Construction Industries Services Division (CISD) is hiring an Aftermarket Program Manager! In this role, you will be responsible for prioritizing and overseeing execution of CISD Aftermarket growth projects.

Role Summary: You will be responsible for the cadence, quality and process improvement of CISD Aftermarket growth plans dependencies. Dependencies are raised by Caterpillar dealers as critical enablers toward executing their aftermarket growth strategy. Dependencies address gaps with Product (physical and digital) and Service attributes: price, value, serviceability and distribution. You will make decisions that may shape digital systems, multiple products within a product line, processes or factories, and customers' perception of the company.

What You'll Do

• Focus on long-range focus business strategies and near-term execution

• Establish a culture that encourages innovation, partnering and collaborative relationships with a customer back focus

• Provide guidance & support project execution and help remove barriers as they arise

• Address continual change - increasing competitive pressures, new technology, product complexity and customer demands

• Collaborate with internal customers, depending on the specific assignment including component divisions, machine business divisions and digital solution owners

• Navigate within each division's culture and achieve consensus to enable successful project execution

• Manage decisions that may have significant impact on sales and future product direction and cause an evolutionary effect on technology

• Partner with dependency solution owners to ensure the successful completion of accepted dependencies

• Monitor and track dependencies to ensure proper processing in a timely manner

• Partner with LTMs (Leadership Table Members) and dealers to understand and document return on investment from any completed dependency

• Onboard and train LTMs

• Main contact for CISD related to Leadership Table processes

• Consult with Global Leadership Table team to ensure consistent execution and implementation of LT process across the organization and verticals

• Monitor and facilitate the development of CISD Global Statements which outline aftermarket strategies for both products and services.

What You Have

• Progressive, job related experience including process execution, analysis and metrics reporting, sales, or marketing experience

• Extensive experience developing both tactical and strategic business cases

• Demonstrated ability to manage multiple priorities simultaneously

• Experience in project management strategies and tactics to achieve objectives

• Relationship building and effect communication skills to collaborate across product, industry, dealer and/or customer audiences and to gain understanding and acceptance of aftermarket initiatives

• Influencing skills to deal with challenging issues, mentor and coach and persuade others on a new approach, application, or potential solution

Top Candidates Will Also Have

• Six sigma / black belt experience

• Strategic thinking and critical thinking skills along with negotiation and strong decision-making capabilities

• Global perspective, knowledge of issues, opportunities and challenges for conducting business in the international marketplace

• Bachelor's degree, preferably in Business or Engineering

Additional Details

• This role can be located in one of three Caterpillar offices: Cary, NC; Dallas, TX or Peoria, IL

• Domestic relocation packages are available

• Caterpillar operates in a hybrid work environment, requiring 3 days per week of onsite, in office work

• Travel up to 10% may be required for this role

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

We're  committed  to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities -  innovating  to discover the breakthroughs necessary for tomorrow's growth. Through it all, we are one team  - creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience .

#LI #careers

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 25, 2024 - July 9, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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