Program Manager, Access Points Operations

Amazon.Com, Inc. Bellevue , WA 98009

Posted 3 weeks ago

Amazon delights customers around the world with millions of products each day. Meet the team that is transforming how quickly and conveniently Amazon delivers that delight to its customers. Amazon Transportation and Logistics builds the technology and customer facing delivery experiences that fulfill the promise of Prime shipping in a day and enable Prime Now at your doorstep in one hour. Whether it's picking up your package anytime from an Amazon Locker or earning extra income as an Amazon Flex driver, we tailor our products to meet and surpass the needs and expectations of customers first. We are now recruiting for an exceptional program leader to integrate the next wave of innovative products.

As a Program Manager, you will be responsible for defining, launching and supporting the processes in our portfolio of products to expand on a massive scale. You will enable this scale by building processes that improve and broaden our value proposition for our operators. You will obsess about this new and diverse customer base. The target opportunity is massive, but also ambiguous so you will be leading colleagues and partners to clarify, simplify and prioritize. You will envision, define, pilot and launch processes that extend beyond core package use cases and enable operators to effectively manage their business and deliver an exceptional customer experience. You will also navigate how to best to adapt and scale the product across a range of distinct geographic markets where Amazon currently operates or plans to enter.

You will be the right Program Manager if you are:

  • A leader - you are passionate about building great processes that improve people's lives and you consistently rally colleagues, partners and customers to join you in the cause. You can communicate a vision as effectively as you are able to be clear about tenets and priorities. Colleagues hope their next project will include you.

  • An operator - you value the reflection and ongoing effort required to continuously improve the way your team functions and collaborates with each other and with other teams. You are highly effective working with engineers, designers, operators, marketers and finance.

  • Customer-focused - you are a strong voice on the team and make the right trade-offs while protecting high standards on behalf of the customer. You prioritize diving deep on customer data and feedback.

  • Results-oriented - you rally your team to meet their commitments to each other and to customers. Setting the strategy is not enough. Seeing your solutions ship, scale and make a measurable impact on customers' lives fuels you.

  • Fearless - you are drawn to take on the hardest problems, navigate ambiguity, battle skepticism and are willing to fail in the name of learning what works best over the long term.

  • Bachelor degree (Quantitative disciplines such as Computer Science, Engineering and Economics are advantageous, but not required)

  • Experience leading and interacting with cross-functional teams, including design and engineering

  • 2+ years of experience as a program manager or project leader, with demonstrated success in launching new products, services or businesses

  • Background in data analysis and proficiency in SQL required

  • Willingness to travel

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

  • MBA or Master Degree in a related field

  • Past experience in a high performance start-up or incubation effort within a larger company is highly valued

  • Experience and working with global teams and diverse partners is a big plus

  • Experience working with e-commerce or logistics products with in the retail world

  • Evident communication and people skills and a readily accessible sense of humor

Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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Program Manager, Access Points Operations

Amazon.Com, Inc.