Program Facilitator

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, the sea, the mountains and the redwoods all converge, you find a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries. And you're enveloped by the same inspiration to discover, (dis)connect and create.

We are looking for colleagues who can quickly perpetuate a culture that embraces great design and superlative service. Our hotel seeks unique individuals who have a passion for exceptional hotel service that is both intuitive and personal, and who best express that belief in an atmosphere of spontaneity and authenticity. At Alila Hotels, a Hyatt Hotels brand, we believe our guests select our luxury resort because of our caring and attentive colleagues who are focused on providing efficient service and meaningful, surprisingly different experiences.

We are seeking an enthusiastic individual to join our team at Alila Ventana Big Sur. The Program Facilitator will be responsible for curating and leading a variety of experiences and outdoor adventures for our discerning guests. The ideal candidate will possess a passion for the outdoors, an adaptable mindset, exceptional communication skills, and a knack for creating unforgettable moments.

Responsibilities:

• Facilitating daily complimentary movement classes and seasonal programming

• Daily communication with internal Guest Services, F&B, and culinary team, guests, and vendors for appropriate program coordination. i.e.) checking in with guests and facilitators to make sure they are prepared for their experience, supporting communication within departments including F&B and Culinary to fulfill menu orders and amenities, etc.

• Leading and facilitating the daily activities Guided Property Hike, Sur House Social and Afternoon Outdoor Movement Activities

• Pre and post in-person program logistics and gear support

• Manage program supplies and communicate to Guest Experiences Program Manager on what needs to be fulfilled

• Provide hands-on instruction and guidance to guests of all skill levels, ensuring a rewarding and enjoyable experience.

• Maintain and organize activity equipment, ensuring it is in excellent condition and readily available for guest use.

• Assist in the promotion and marketing of outdoor activities to enhance guest engagement and participation.

• Collaborate with other hotel departments to ensure seamless coordination of guest activities and experiences.

• Uphold the highest standards of professionalism and hospitality, delivering exceptional service to all guests.

Shift Times: 7 am

• 4:30 pm or 10 am

• 6:30 pm (this is approximate, could vary depending on program schedule) Weekends and Wednesdays are preferred.

The hourly rate for this opportunity is $22 to $24. This is the pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factor including experience, and training levels.

Hyatt is proud to offer exceptional benefits, which include

• Annual allotment of free hotel stays at Hyatt hotels globally

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off

• Medical, Dental, Vision, 401K with company match after 30 days of employment

Ventana Big Sur colleagues enjoy

• Paid meal breaks
• $15 gas stipend for hourly colleagues every day worked (must live outside of Big Sur area to qualify)
• Complimentary daily meal

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

• Previous experience in outdoor recreation, adventure guiding, or related fields preferred.

• Yoga certification or fitness instructor highly preferred

• Strong interpersonal skills with the ability to communicate effectively with guests and colleagues.

• Knowledge of local flora, fauna, and geography preferred.

• Physical fitness and ability to lead outdoor activities in varying weather conditions and terrain.

• Flexible schedule, including evenings, weekends, and holidays, to accommodate guest needs.

• Passion for nature, conservation, and sustainable tourism practices

• Valid driver's license and clean driving record required.