Program Excellence Consultant

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our "think I can" attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!

ABOUT THIS POSITION

The Program Excellence Consultant will lead tactics to implement best practices in Inspire program design (patient flow, program operations, care team collaboration, etc.) and build outreach strategies to develop more high performing Inspire programs. This role will have responsibility to perform program assessments, develop recommendations for improvement and monitor metrics for program excellence. The Program Excellence Consultant will report to the Director of Program Development.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

• Conduct Program Assessments:

• Partner with sales and sales leadership to paint a clear picture for customers regarding expectations for program excellence.

• Using the Inspire program playbook and excellence principals, provide remote and onsite assessments to help Inspire customers with considerations to address operational challenges in delivering patient care.

• Facilitate Optimization Plans:

• Coordinate with other functions and stakeholders (field, market access, training, etc.) to assist the customer in developing an excellence plan (clinical pathway development, patient experience and patient outcomes).

• Identify and work with the field team to create partnerships with key clinical and executive staff within sleep medicine and sleep surgery services.

• Support implementation of best practices at targeted sites within assigned area to guide programs towards achieving excellence standards.

• Guide use of targeted resources and initiatives to increase the number of programs meeting excellence standards in the assigned area.

• Support Market Development:

• Educate Inspire programs on various ways to implement community awareness programs and conduct outreach and education for medical professionals likely to see OSA patients.

• Use market data to guide efficient market development targeting and strategies.

• Develop relationships with local sleep medicine clinic coordinators and Nurse Practitioner societies.

• Work with sales and sales leadership to ensure excellence principals are established early in the program startup process within identified area.

Required Qualifications

• Bachelor's degree in business, nursing, science or engineering required.

• Minimum of 8 years in medical device commercialization

• Experience with healthcare service line operations

• Experience with new medical technologies is preferred

• Experience with basic lean six sigma concepts is preferred

• Ability to travel frequently, including weekends

Preferred Qualifications

• Clinical experience in nursing or advanced practice is preferred.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com

Inspire Medical Systems participates in E-Verify.

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