Position Number: 22103051
Posting End Date: 01/20/2022
Anticipated Starting Salary: $36,154.98
Tiffany Chambers - Hiring Manager
Minimum Qualifications (from OPM Job Specification)
The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus one year of experience in determining eligibility for social programs and/or agency resources. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.
The DHS Program Eligibility Specialist works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act.
This position requires computer keyboarding skills, frequent travel including some overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. Position assignments are dependent on fluctuating caseloads and employee resources as determined by management staff.
Job Duties & Responsibilities
DUTY AREA I: CUSTOMER SERVICE (13%)
Service Minded: Focuses on helping and serving others; takes the required actions to meet needs effectively and exceed a customer's/client's/vendor's expectations; seeks opportunities to improve the products/and/or services to meet customer needs; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Reviews documented requests and assess family circumstances to insure the individual/family applies for and/or received all DHS services for which they are eligible
Evaluates and resolves all discrepancies in case records and/or reports timely
Documents/Narrates all eligibility factors and pertinent information timely
Responds to client inquiries and phone calls timely and accurately
Performs other functions traditionally tasked to clerical staff including but not limited to front desk and telephone reception, keying and authorizing telephone applications, and registering and tasking applications
DUTY AREA II: COMMUNICATION (12%)
Interpersonal Skills:Communicates well with others and treats others with respect; accepts direction; elicits thorough and thoughtful discussion and questions to accomplish tasks/goals.
DUTY AREA III: ACCOUNTABILITY (13%)
Accountable: Demonstrates responsibility for the consequences of one's own actions and decisions; takes responsibility for decisions and does not shift blame on others
Processes SNAP positive and negative case actions with a 97% case accuracy rate
Processes Medicaid applications with a 95% accuracy rate
Processes TEA applications with a 97% accuracy rate
Maintains an organized workflow
Logs, updates, and maintains pending case actions as required
Establishes and maintains electronic case records
DUTY AREA IV: PROFESSIONALISM (25%)
Teamwork (12%): Collaborates with co-workers to further the agency's mission; demonstrates commitment and willingness to work together in finding solutions to complete tasks/goals
Provides mentoring/technical assistance to other county office staff
Conducts second party reviews accurately and timely according to Division/Office policies and procedures
Assists with covering additional caseloads due to vacancies/absences and/or area projects
Integrity and Trust (13%): Demonstrates personal integrity in work product; truthful individual; presents the truth in an appropriate and helpful manner; does not misrepresent facts for personal gain; pursues honesty and adheres to ethical standards.
Responds accurately to complaints with all facts and not withhold information
Cooperates with Administrative Reviews and maintains confidentiality of the information provided/received in the review
Certifies all required trainings within mandated time frames
Reviews and certifies review all required DHS policies
Complies with all DHS policies and procedures including administrative and program policy and procedures
DUTY AREA V: WORK PRODUCT (12%)
Results Oriented: Identifies actions necessary to achieve task completion and to obtain results; effective problem solver; able to analyze a problem, develop a plan of action considering all relevant factors taking into consideration past decisions and outcomes; seeks appropriate input when uncommon situations arise; displays a practical approach to problem solving; develops creative solutions; streamlines processes or procedures, where applicable.
NOTE: Production is captured in the PGCS rating tool to identify individual and group trends and establish performance expectations in Arkansas Integrated Eligibility System (ARIES). Production is not rated in PGCS at this time.
DUTY AREA VI: PROFESSIONAL SKILLS/JOB KNOWLEDGE (25%)
Adaptability (12%): Embraces change; meets changing conditions and situations in work responsibilities easily and positively; accepts constructive criticism and suggestions.
Readily demonstrates willingness to learn new information
Readily demonstrates acceptance of new policies/procedures
Demonstrates positive attitude regarding changing policies/procedures while sharing with or teaching them to others
Volunteers for special projects to assist in moving the agency forward
Time Management (13%): Meets deadlines; plans and organizes work; uses appropriate resources and techniques to ensure projects or assignments remain on target; establishes appropriate priorities with work assignments and makes effective use of discretionary time.
Processes SNAP "ABCDE" applications with a 97% timeliness rate
Processes expedited SNAP applications with a 97% timeliness rate
Processes SRs and/or MPs with a 97% timeliness rate
Processes changes with a 97% timeliness rate
Processes Medicaid applications with a 95% timeliness rate
Processes TEA applications with a 97% timeliness rate
Processes re-evaluations with a 95% timeliness rate
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Class Code: M066C
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $52,425.00
The Program Eligibility Specialist is responsible for obtaining client information, preparing and monitoring case plans, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy.
Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources. Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures. Provides information regarding resources, assistance, and services available to applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling. Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations. Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance. Writes individualized plan of care and contacts participating private and public service providers for assistance. Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies. May serve as a liaison to other divisions and agencies to develop policies and procedures for community-based programs. Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assistance programs. Knowledge of community-based programs and services. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to evaluate client information, assess client needs, and make referrals. Ability to prepare, present, and review oral and written information and reports. Ability to interview and provide technical assistance. Ability to use computer software to produce reports and written communications.
The formal education equivalent of a bachelor's degree in psychology, sociology, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Little Rock
State Of Arkansas