Program Eligibility Specialist

State Of Arkansas Little Rock , AR 72215

Posted 4 days ago

Position Number: 22103051

County: Pulaski

Posting End Date: 01/20/2022

Anticipated Starting Salary: $36,154.98

DCO

Statewide

Tiffany Chambers - Hiring Manager

Minimum Qualifications (from OPM Job Specification)

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus one year of experience in determining eligibility for social programs and/or agency resources. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Job Summary

The DHS Program Eligibility Specialist works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act.

This position requires computer keyboarding skills, frequent travel including some overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. Position assignments are dependent on fluctuating caseloads and employee resources as determined by management staff.

Job Duties & Responsibilities

DUTY AREA I: CUSTOMER SERVICE (13%)

Service Minded: Focuses on helping and serving others; takes the required actions to meet needs effectively and exceed a customer's/client's/vendor's expectations; seeks opportunities to improve the products/and/or services to meet customer needs; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Reviews documented requests and assess family circumstances to insure the individual/family applies for and/or received all DHS services for which they are eligible

  • Evaluates and resolves all discrepancies in case records and/or reports timely

  • Documents/Narrates all eligibility factors and pertinent information timely

  • Responds to client inquiries and phone calls timely and accurately

  • Performs other functions traditionally tasked to clerical staff including but not limited to front desk and telephone reception, keying and authorizing telephone applications, and registering and tasking applications

DUTY AREA II: COMMUNICATION (12%)

Interpersonal Skills:Communicates well with others and treats others with respect; accepts direction; elicits thorough and thoughtful discussion and questions to accomplish tasks/goals.

  • Processes all over/underpayments, inquiries, disqualifications, correspondence, and communications with a 95% timeliness rate (includes transfer requests, fair hearing packets, client notices, etc.)
  • Processes all over/underpayments, inquiries, disqualifications, correspondence, and communications with a 95% accuracy rate (Includes transfer requests, fair hearing packets, client notices, etc.)
  • Initiates and responds to verbal and written correspondence and inquiries appropriately and timely

DUTY AREA III: ACCOUNTABILITY (13%)

Accountable: Demonstrates responsibility for the consequences of one's own actions and decisions; takes responsibility for decisions and does not shift blame on others

  • Processes SNAP positive and negative case actions with a 97% case accuracy rate

  • Processes Medicaid applications with a 95% accuracy rate

  • Processes TEA applications with a 97% accuracy rate

  • Maintains an organized workflow

  • Logs, updates, and maintains pending case actions as required

  • Establishes and maintains electronic case records

DUTY AREA IV: PROFESSIONALISM (25%)

Teamwork (12%): Collaborates with co-workers to further the agency's mission; demonstrates commitment and willingness to work together in finding solutions to complete tasks/goals

  • Provides mentoring/technical assistance to other county office staff

  • Conducts second party reviews accurately and timely according to Division/Office policies and procedures

  • Assists with covering additional caseloads due to vacancies/absences and/or area projects

Integrity and Trust (13%): Demonstrates personal integrity in work product; truthful individual; presents the truth in an appropriate and helpful manner; does not misrepresent facts for personal gain; pursues honesty and adheres to ethical standards.

  • Responds accurately to complaints with all facts and not withhold information

  • Cooperates with Administrative Reviews and maintains confidentiality of the information provided/received in the review

  • Certifies all required trainings within mandated time frames

  • Reviews and certifies review all required DHS policies

  • Complies with all DHS policies and procedures including administrative and program policy and procedures

DUTY AREA V: WORK PRODUCT (12%)

Results Oriented: Identifies actions necessary to achieve task completion and to obtain results; effective problem solver; able to analyze a problem, develop a plan of action considering all relevant factors taking into consideration past decisions and outcomes; seeks appropriate input when uncommon situations arise; displays a practical approach to problem solving; develops creative solutions; streamlines processes or procedures, where applicable.

NOTE: Production is captured in the PGCS rating tool to identify individual and group trends and establish performance expectations in Arkansas Integrated Eligibility System (ARIES). Production is not rated in PGCS at this time.

DUTY AREA VI: PROFESSIONAL SKILLS/JOB KNOWLEDGE (25%)

Adaptability (12%): Embraces change; meets changing conditions and situations in work responsibilities easily and positively; accepts constructive criticism and suggestions.

  • Readily demonstrates willingness to learn new information

  • Readily demonstrates acceptance of new policies/procedures

  • Demonstrates positive attitude regarding changing policies/procedures while sharing with or teaching them to others

  • Volunteers for special projects to assist in moving the agency forward

Time Management (13%): Meets deadlines; plans and organizes work; uses appropriate resources and techniques to ensure projects or assignments remain on target; establishes appropriate priorities with work assignments and makes effective use of discretionary time.

  • Processes SNAP "ABCDE" applications with a 97% timeliness rate

  • Processes expedited SNAP applications with a 97% timeliness rate

  • Processes SRs and/or MPs with a 97% timeliness rate

  • Processes changes with a 97% timeliness rate

  • Processes Medicaid applications with a 95% timeliness rate

  • Processes TEA applications with a 97% timeliness rate

  • Processes re-evaluations with a 95% timeliness rate

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: M066C

Grade: GS06

FLSA Status: NON-EXEMPT

Salary Range: $36,155.00 - $52,425.00

Summary

The Program Eligibility Specialist is responsible for obtaining client information, preparing and monitoring case plans, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy.

Functions

Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources. Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures. Provides information regarding resources, assistance, and services available to applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling. Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations. Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance. Writes individualized plan of care and contacts participating private and public service providers for assistance. Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies. May serve as a liaison to other divisions and agencies to develop policies and procedures for community-based programs. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assistance programs. Knowledge of community-based programs and services. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to evaluate client information, assess client needs, and make referrals. Ability to prepare, present, and review oral and written information and reports. Ability to interview and provide technical assistance. Ability to use computer software to produce reports and written communications.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock

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Program Eligibility Specialist

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VIEW JOBS 1/6/2022 12:00:00 AM 2022-04-06T00:00 Position Number: 22104038 County: Pulaski Posting End Date: 01/10/2021 Anticipated Starting Salary: $36,154/98 DCO Statewide Hiring Manager - Teresa Shaw Minimum Qualifications (from OPM Job Specification) The formal education equivalent of a bachelor's degree in psychology, sociology, or related field; plus one year of experience in determining eligibility for social programs and/or agency resources. Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee. Job Summary The DHS Program Eligibility Specialist works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act. This position requires computer keyboarding skills, frequent travel including some overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. Position assignments are dependent on fluctuating caseloads and employee resources as determined by management staff. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Position Information Class Code: M066C Grade: GS06 FLSA Status: NON-EXEMPT Salary Range: $36,155.00 - $52,425.00 Summary The Program Eligibility Specialist is responsible for obtaining client information, preparing and monitoring case plans, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy. Functions Reviews referrals for services and interviews applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources. Requests information to determine client eligibility or needs and forwards requests for approval to appropriate staff in accordance with established procedures. Provides information regarding resources, assistance, and services available to applicant and may visit with client and family members in their homes to determine client needs and provide family and/or parent behavior modification counseling. Schedules initial intake conference with client and/or family members, following eligibility determination, to obtain written and oral information regarding psychiatric, psychological, medical background, financial status, and other previous professional recommendations. Evaluates requests and professional findings, in accordance with policies and procedures, and initiates procedures to grant, modify, deny, or terminate eligibility for assistance with recommendations and options for services, referring client to alternative sources, or preparing additional requests for evaluation and assistance. Writes individualized plan of care and contacts participating private and public service providers for assistance. Interprets policy and ensures compliance with state and federal laws, regulations, legal mandates, action plans, and policies. May serve as a liaison to other divisions and agencies to develop policies and procedures for community-based programs. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for assistance programs. Knowledge of community-based programs and services. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for assistance programs. Ability to evaluate client information, assess client needs, and make referrals. Ability to prepare, present, and review oral and written information and reports. Ability to interview and provide technical assistance. Ability to use computer software to produce reports and written communications. Minimum Qualifications The formal education equivalent of a bachelor's degree in psychology, sociology, or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market: Little Rock State Of Arkansas North Little Rock AR

Program Eligibility Specialist

State Of Arkansas