Program Eligibility Coordinator I

Position Number: 22102904

County: Woodruff

Posting End Date: 03/25/2024

Anticipated Starting Salary: $40,339.94

DCO

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe.

We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Hiring Manager: Rebecca Miller

Minimum Qualifications (from OPM Job Specification): The formal education equivalent of

a bachelor's degree in psychology, sociology, social work, business, public administration, or a

related field; plus, three years of experience in social or community service work, including two

years in a supervisory or leadership capacity. Additional requirements determined by the

agency for recruiting purposes require review and approval by the Office of Personnel

Management. OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE

SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR

CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE

QUALIFICATIONS REVIEW COMMITTEE.

Job Summary

The Department of Human Services (DHS) Program Eligibility Coordinator is responsible for coordinating departmental operations within a county facility. This position is governed by state and federal laws and agency/institution policy.

Special Requirement (Preferred Skills/License/Experience/Travel, Shift Work, etc.)

Some travel including overnight, lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time including riding in a vehicle, extensive computer work utilizing Microsoft Office Suite, occasional overtime, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is FSLA exempt, and overtime is not compensated

Position Information

Class Code: M025C

Grade: GS07

FLSA Status: EXEMPT

Salary Range: $40,340.00 - $58,493.00

Summary

The Program Eligibility Coordinator I is responsible for organizing, coordinating, and supervising the activities of all eligibility program staff in small counties. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises a medium sized staff by interviewing, recommending for hire, approving promotions, terminations, and leave requests, training new employees, reviewing project assignments and work performed, counseling, and evaluating the performance of incumbents. Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, and providing interpretation of policies and law, in the absence of precedents, to resolve issues and achieve implementation of project goals and objectives.

Reviews and monitors program production to ensure compliance with state and federal guidelines and timely and accurate delivery of client services. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direct intervention in difficult or non-routine cases. Attends and conducts staff meetings to review new policy, discuss policy clarifications, and resolve problems.

Enforces conduct standards based on agency policy and implementing personnel actions as needed. Maintains logs and records and compiles information and reports as needed. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and procedures. Knowledge of federal and state laws, policies, procedures, and guidelines governing client eligibility for income assistance programs.

Knowledge of integrated computer systems. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility for financial assistance programs.

Ability to interview and obtain information. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications and determine appropriate remedial action. Ability to use computer software programs and applications to maintain databases and produce reports and written communications.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in psychology, sociology, social work, business, public administration, or a related field; plus three years of experience in social or community service work, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Licenses

None

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock