Program Director

Vmly&R New York , NY 10007

Posted 3 weeks ago

At VMLY&R, we create connected brands. We resist the usual ways of seeing, doing and thinking - harnessing creativity, technology and culture - to reimagine the entire connected consumer experience. Our goal? To create work that becomes part of people's lives, to drive value for our clients and, in the best of cases, to impact the world.

The Director, Client Engagement serves as an agency leader for achieving the client's strategic brand objectives by collaborating with the client and focusing on all facets of strategic growth. He or she must establish and drive all facets of internal working teams to deliver on clients' goals, objectives and overall strategic direction.

The Director, Client Engagement also mines new, organic business opportunities with existing clients, by building relationships across the client's organization, and with key industry partners. This person must be team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills.

Directors, Client Engagement works closely with Supervisors to foster a culture of growth and development with the team. They regularly demonstrate initiative in all areas of improving the management and growth of all partnerships, demonstrating a sense of ownership and the ability to manage independently.

The Director, Client Engagement must take ownership, drive marketing excellence, innovation, and client intelligence. He/she is responsible for of all areas of client delivery and overall relationship health. Financial responsibilities include review and sign-off of monthly billing and forecasting, client management or escalation of billing as needed. Candidates must be prepared for a fast-paced environment and be comfortable making decisions.


  • Responsible for development of long-term account success and growth.

  • Works with Strategy and planning to transform knowledge of client business objectives, internal and competitive opportunities, and customer insights into actionable marketing communications strategies and tactics.

  • Leads and manages team on a given book of business.

  • Builds and maintain senior level client relationships.

  • Provides team with direction and input to ensure business and project goals are met (60%).

  • Mining new business opportunities (40%).

  • Responsible for development of direct reports

  • Exhibits enthusiasm for clients' business and industry. Maintains leading edge of knowledge of clients' business and industry.

  • Recognizes and seizes opportunities to contribute to agency new business.

  • Regularly informs Group Director, Client Engagement on status of business, including escalation as needed.

As part of the WPP Group, VMLY&R offers one of the best overall compensation packages in the business.

Required Skills

  • Is able to craft creative briefs and provide clear, persuasive briefings to Creative teams and remain an active contributor throughout the creative development process.

  • Understands paid search campaigns, major online media campaigns and emerging media.

  • CRM/Direct experience is beneficial.

  • Has excellent presentation skills and presentation development skills.

  • Has excellent organizational skills.

  • Is very comfortable working in an integrated agency environment.

  • Financial responsibilities include review and sign-off of monthly billing and forecasting, client management or escalation of billing as needed.

  • A familiarity with ecommerce and online advertising is necessary.

  • Is able to concurrently lead and grow multiple clients.

Required Experience

  • Minimum of bachelor's degree or equivalent in a related field; graduate degree is a plus.

  • Six to 10-plus years of experience, which may include large-agency interactive or senior client-side marketing experience.

  • Experience with digital marketing and/or managing the design and development of websites; traditional marketing experience is a plus.

  • Has deep knowledge and experience with multichannel marketing.

  • Has experience managing and growing employees and teams required.

VMLY&R is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Director


Posted 3 days ago

VIEW JOBS 4/6/2020 12:00:00 AM 2020-07-05T00:00 <p><strong>About Siberia</strong></p><p>Siberia is a digital product and innovation studio that works alongside innovative brands to chart and navigate the future. </p> <p>We are embedded within and collaborate with world-class organizations, working through mission-critical problems to create and evolve products, brands, and businesses. Our client partners range from global organizations (Nike, Comcast, Avis) to disruptive start-ups (<a href="" rel="nofollow noreferrer noopener" class="external">Fitz Frames</a>, <a href="" rel="nofollow noreferrer noopener" class="external">SPKR</a>, <a href="" rel="nofollow noreferrer noopener" class="external">Glo</a>).</p> <p>We organize project teams around three craft disciplines - product strategy, design, engineering - but pride ourselves on our collaborative culture and ability to adapt roles and process to tailor fit the challenge at hand and parameters set by project and client needs.</p><p><strong>Requirements</strong></p><p><strong>The role</strong></p><p>A new role at Siberia, the Program Director will work alongside our Managing Director to develop a fourth distinct project function that collaborates across our craft disciplines, our clients and our business/operations team to guide our work and processes.</p><p>This role is a hybrid client partner, project manager and internal operator. In addition to directly managing 2-4 projects, the Program Director will work with our other disciplines to create a repeatable playbook to be followed by project leads from our design, strategy and engineering disciplines.</p><p>Baseline expectations for the role are as follows:</p><ul> <li>Partner with clients to understand their business and project objectives, internal organizations and culture, and product vision (and serve as an internal advocate for them)</li> <li>Architect and lead project processes alongside clients and strategy, design and engineering leads at both the macro (SOW and project plan) and micro (daily scrum and ticket management) level</li> <li>Create detailed and clear project documentation including Statements Of Work, project plans and schedules, functional specification, work plans and tasks (ie. design to-dos, development tickets, feedback recaps and next steps, etc).</li> <li>Balance client and Siberia drive to create world class products with project scope parameters and Siberia business needs</li> <li>Gather and drive consensus at project inflection points, and ensure alignment on key decisions and pivots</li> <li>Collaborate across disciplines to set a baseline expectation of client and project management processes to be adhered to and provide ad hoc support to peripheral Siberia projects as needed</li> <li>Assist in cross-studio resource management and contractor recruiting and staffing</li> </ul><p><strong>What we’re looking for</strong></p><p>Aside from a 5-8 year track record of delivering world class digital products and services for clients on time and on budget, we are seeking candidates who align with Siberia’s unique values and ways of working. </p> <ul> <li>A passion for applying strategy, design and technology to help businesses change the way they interact with customers, each other and the world at large </li> <li>Positive leadership and a cultural standard setter </li> <li>Comfort with ambiguity and ability to “embrace the chaos” (a core Siberia value) </li> <li>A proactive DIY oriented team player who is eager to step outside of their lane and find novel ways to push projects and our business forward</li> <li>Understanding of general design and product industry trends, emerging technologies and the constantly shifting business and cultural landscape </li> <li>A clear, concise communicator — particular in high pressure scenarios </li> <li>A "minor" in business and product strategy, including the ability to assist in executing or lead user or market research, metrics analysis and strategy documentation </li> <li>A hard/smart worker who will thrive in a scrappy, ambitious small agency environment </li> <li>Someone with a level head who enjoys working with smart people and thinks all of this sounds like fun</li> <li>A proactive project leader who can simultaneously motivate/champion and hold teams and clients accountable</li> </ul><p><strong>Benefits</strong></p><ul> <li>The opportunity to work with some of the most ambitious, high-profile brands on projects at the forefront of design and technology</li> <li>Competitive salary and benefits package</li> <li>Flexible working and flexible PTO</li> <li>A talented team of Siberians and clients to collaborate and work with</li> </ul> Siberia New York NY

Program Director