Program Director - Student Success

Utah Valley University is seeking a Program Director! The Program Director, under the supervision of the Associate Director of Student Success and Support, manages the Student Success team and implements timely personalized outreach campaigns furthering the success, retention, and completion of the entire student body. Directs the Student Early Alert System and other student outreach support campaigns. Collaborates and builds networking opportunities with UVU departments, faculty and staff. Supports the Associate Director in providing exceptional care measures to all UVU students, increasing student success.

• Supervisory Duties: Hire, train, and manage the Student Success Coordinators. Conduct performance appraisals, provide feedback, and facilitate professional development. Lead, mentor, and motivate the team to achieve program goals. Create and deliver yearly training to the entire success team - this includes knowledge of and updates to campus resources, department procedures, area best practices, and campus protocols. Develop and execute a triage protocol to ensure UVU students are connected with the appropriate resources.

• Strategic Outreach: Design and develop program objectives, policies, and procedures. Directly oversee university Early Alert Program, Some College, No Degree (SCND) outreach, and all other student outreach campaigns. Develop and implement timely personalized outreach campaigns, geared towards furthering positive retention rates and overall student success. For each program, identify key times-of-year to schedule, continually analyze and modify outreach campaigns to ensure effectiveness with UVU students. Remove campaigns as necessary.

• Data Management: Coordinate with University BIRS team to design appropriate and necessary reports. Manage area data and processes, including instructing Student Success Coordinators on proper protocol for data access, storage and usage as it pertains to their respective caseload. Transfer raw data into usable formats for team use, campus sharing, and data reporting needs. Create and analyze area data to ensure effectiveness and student success within the student success team and their success campaigns.

• Success Team Campus Liaison: Seek out and build relationships with university resources. Create and present information to campus partners on how the success team can help with retention and student success initiatives. Organize and execute events/open houses that provide the student success team with an opportunity to help students, spread awareness, and create a friendly and welcoming environment for students needing support. Provide faculty and staff with Early Alert and other success training upon request.

• Other duties as assigned.

Bachelor's degree from an accredited institution is required, plus three years of experience related to the job description.

Preferred Qualifications

• Graduate degree in related field.

• Spanish and multi-lingual proficiency allows us to better serve our students.

Knowledge

• Knowledgeable and familiar with customer relationship management.

• Knowledgeable and familiar with student development theory and practices.

• Knowledge of relationships between manual and automated processes.

• Knowledge of confidentiality requirements regarding FERPA regulations.

• Knowledge of Banner student data management and best practices preferred.

• Knowledge of UVU processes, resources, and values.

Skills

• Strong interpersonal and communication skills.

• Confidence and skill in leading and managing employees.

• Skills in interpersonal problem-solving, and decision-making.

• Skills in organizing and maintaining records.

• Skills in program maintenance, measurement and organization.

• Skills in database management.

• Skills in using computers and computer applications (i.e. spreadsheet, database, word processing, presentation etc.).

Abilities

• Ability to perform a variety of complicated tasks and meet project deadlines.

• Ability to learn new systems and become an expert while making recommendations to enhance efficiency.

• Ability to follow directions and work with little to no supervision.

• Ability to effectively communicate, orally and in writing, with a variety of individuals and groups. Ability to work effectively with a wide range of constituencies in a diverse community.

• Ability and commitment to provide excellent customer service and a willingness to be a team player.

• Ability to instruct, motivate and advocate for others.

• Ability to adapt and act quickly in an ever-changing environment.