Program Director - St. Petersburg, FL

Healogics Saint Petersburg , FL 33701

Posted 3 months ago

Healogics is hiring for a Program Director in St. Petersburg, FL.

The ideal candidate will hold an RN license.

The Program Director is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. The Program Director is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. The Program Director is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Program Director Responsibilities:

Manages the Centers Operations (20%):

Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the companys resources.
Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
Facilitates the flow of information and maximizes effective communication throughout the program.

Prioritizes responsibilities and directs the work of the Centers clinical staff and non- clinical staff.

Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.

Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%)

Performs Financial Management (10%):

Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
Stays current with reimbursement changes, providing physician and staff updates and education as needed.
Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
Tracks and reports all ancillary revenues generated by the program.
Manages costs through appropriate utilization and management of labor and supply.
Works with Healogics support team to complete financial reviews and presents results to hospital leadership.

Manages Community Education/Marketing functions (40%)

Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
Communicates on a regular basis with the Area Vice President and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.

Manages Quality/Performance Improvement functions (10%):

Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospitals PIP program.

Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
Monitors patient, referring physician and customer satisfaction.
Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.

Manages Relationships (15%):

Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities.
Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.
Meets regularly with leadership including hospital and area management

Performs other duties as required.

Required Education, Experience and Credentials:

Bachelors degree in Business Administration, Healthcare Administration, Nursing or related field preferred and Five (5) or more years of marketing/community education in the healthcare industry or clinical operations experience, with increasing levels of responsibility
OR Associates degree in Business Administration, Healthcare Administration, Nursing or related field preferred and seven (7) or more years of marketing/community education in the healthcare industry or clinical operations experience, with increasing levels of responsibility to include management
Management experience preferred
RN licensed preferred.

Required Knowledge, Skills and Abilities:

Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations
Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
Strong interpersonal, verbal and written communication skills, to include group presentation skills
Strong analytical and quantitative skills
Strong customer service and follow-up skills
Strong organization, time management skills and ability to multi-task in a fast-paced environment
Leadership and teaching skills
Strong relationship building and influential skills
Strong team building and motivational skills
Ability to work with Healogics and hospital management.
Budget and strategic planning skills
Ability to travel overnight

The Program Director is ultimately accountable for achieving program metrics, demonstrating the value proposition to the customer and contract retention. If you would like to join a growing company that finds value in a high performing culture that attracts, motivates, retains and rewards employees, apply today.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Assurance Analyst / St Petersburg FL

Tenet Healthcare Corporation

Posted 1 week ago

VIEW JOBS 1/13/2020 12:00:00 AM 2020-04-12T00:00 KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Proficient in the use of MS Office suite. Intermediate-to-Advanced Excel and WORD skills highly desirable. * Broad understanding of Quality Assurance and Quality Improvement fundamentals and methodologies. * Business skills and maturity sufficient to enlist the cooperation and respect of the colleagues being audited. * Clear, effective and accurate verbal and written communication skills required. * Organizational and prioritization skills sufficient to effectively manage multiple, concurrent initiatives in a deadline-driven environment required. * Self-discipline sufficient to work with minimal supervision required. * Ability to embrace Target 100 principles and comply with Corporate Ethics guidelines required. * Handling of all audit results with discretion and confidentiality required. * Handling of all PHI (Protected Health Information) and Patient Identifiable Data with discretion and confidentiality required. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. * Two (2) years of college or two (2) years in a professional, customer-service driven environment may substitute for a degree. * Graduation from High School and five (5) years relevant experience may substitute for two years of college. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work in sitting position, use computer and answer telephone. * Required to use fine motor skills (typing/data entry), and reach with hands and arms. * Must be able to lift up to 25 lbs WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Subject to varying and unpredictable situations, many interruptions, multiple calls and inquiries, and change. * May be required to work long hours and holidays. * Regular daily schedule determined by management. * After hours or weekend work as required to support the testing and acceptance of major system upgrades and/or major new applications. Patient Access Tenet Healthcare Corporation Saint Petersburg FL

Program Director - St. Petersburg, FL