Program Director - Indianapolis, IN

Healogics Indianapolis , IN 46218

Posted 3 months ago

Healogics is hiring for a Program Director in Indianapolis, IN at Community Hospital North

The Program Director is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. The Program Director is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. The Program Director is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Program Director Responsibilities:

Manages the Centers Operations (20%):

Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.
Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the companys resources.
Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.
Facilitates the flow of information and maximizes effective communication throughout the program.

Prioritizes responsibilities and directs the work of the Centers clinical staff and non- clinical staff.

Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.

Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%)

Performs Financial Management (10%):

Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.
Stays current with reimbursement changes, providing physician and staff updates and education as needed.
Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.
Tracks and reports all ancillary revenues generated by the program.
Manages costs through appropriate utilization and management of labor and supply.
Works with Healogics support team to complete financial reviews and presents results to hospital leadership.

Manages Community Education/Marketing functions (40%)
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.
Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
Communicates on a regular basis with the Area Vice President and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.

Manages Quality/Performance Improvement functions (10%):

Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospitals PIP program.

Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.
Monitors patient, referring physician and customer satisfaction.
Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.

Manages Relationships (15%):

Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities.
Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.
Meets regularly with leadership including hospital and area management

Performs other duties as required.

Required Education, Experience and Credentials:

Bachelors degree in Business Administration, Healthcare Administration, Nursing or related field preferred and Five (5) or more years of marketing/community education in the healthcare industry or clinical operations experience, with increasing levels of responsibility
OR Associates degree in Business Administration, Healthcare Administration, Nursing or related field preferred and seven (7) or more years of marketing/community education in the healthcare industry or clinical operations experience, with increasing levels of responsibility to include management
Management experience preferred

Required Knowledge, Skills and Abilities:

Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations
Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
Strong interpersonal, verbal and written communication skills, to include group presentation skills
Strong analytical and quantitative skills
Strong customer service and follow-up skills
Strong organization, time management skills and ability to multi-task in a fast-paced environment
Leadership and teaching skills
Strong relationship building and influential skills
Strong team building and motivational skills
Ability to work with Healogics and hospital management.
Budget and strategic planning skills
Ability to travel overnight

The Program Director is ultimately accountable for achieving program metrics, demonstrating the value proposition to the customer and contract retention. If you would like to join a growing company that finds value in a high performing culture that attracts, motivates, retains and rewards employees, apply today.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Training Specialist Menards Indianapolis

Shaw Industries, Inc.

Posted 2 days ago

VIEW JOBS 1/16/2020 12:00:00 AM 2020-04-15T00:00 Job Title Training Specialist - Menards - Indianapolis Position Overview Strategic Accounts Field Specialist is responsible for managing in store POP and displays to maximize and drive sales. The Strategic Account Field Specialist also builds trusting relationships with store personnel and management, conducts product training and events to meet contractual requirements and customer expectations and researches competitive market situations for annual line reviews. Primary Responsibilities: * Build strong relationships with Field Management and associates at the local, regional level. * Maintain product knowledge of categories and styles offered by strategic account. Work closely with Category, and Strategic Account management to learn program updates. * Collaborate with Shaw strategic accounts personnel to ensure successful execution of program updates and major market programs. Perform merchandising to ensure successful execution of store design including major market programs and new display placements to planogram specifications. * Stock inventory levels on sales floor to maximum capacity. Stock products, install fixtures and build displays. Set samples and display literature. * Using prepared training materials, conduct product knowledge training classes for store associates and customers as requested at account locations to ensure program compliance. * Make presentations and perform product knowledge sessions to group audiences including audiences that have limited knowledge of the flooring industry. * Learn, explain, and demonstrate installation techniques of all applicable flooring categories. This will include training installation workrooms that support Strategic Account customers. * Perform store level inventory counts and audits. * Represent Shaw at customer events such as grand openings and re-openings. Attend contractor luncheons and provide in store demonstrations. * Develop and maintain a travel schedule to meet customer contractual requirements across assigned geographic region. * Provide reports and updates on assigned accounts. * Provide ad hoc market intelligence as requested and for line reviews. Required/Prefered Skills: * High School Diploma required * Must have product knowledge in hard or soft surface, hard and soft surface knowledge preferred * Prior training experience a plus * Must be able to clearly communicate to diverse groups of people * Must be able to speak in a group setting * Good oral and written skills required * Must be able to lift 50 pounds repetitively * Must be able to build product displays using power equipment * Must be able to travel 60% with extended overnight requirements * Must be self-motivated and possess good organizational skills. * Must be able to learn continuously * Must be able to represent Shaw professionally at customer locations * Prior experience with a big box retailer preferred * Valid Driver's License Core Competencies: * Execute Action Plan * Influence Others * Initiate Action * Deliver Compelling Communication * Build Trusting Relationships Work Shift 8 hour, day shift Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status. Shaw Industries, Inc. Indianapolis IN

Program Director - Indianapolis, IN