Program Director III

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer

• Pay Range: $89,482 - $98,779 a year. Compensation may vary based on skills, experience, education, and location.

• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!

• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program:

Centro de Salud de Ninos

Program Type: Children Outpatient Outpatient

MHS for the MAT, EMHS, FSP Child, FSP Youth and TAY programs

Population Served: 0 to 24 years old

Position Summary

The Program Director III has direct oversight of program(s) with an estimated annual budget of approximately $4.9 million or above, direct/indirect management exceeding 40 staff members and oversees the day to day management of program facilities. The Program Director III is responsible for training, implementation and/or project management of various organization initiatives within the assigned programs. In addition to managing program clinical and administrative operations, the Program Director is also responsible for identifying strategies to enhance the delivery of behavioral health services. Manages program(s) in accordance with the terms of Pacific Clinics contract with contracting parties and/or other funding sources and within the policies, goals, and objectives established by the Divisional Director, Board of Directors and Executive Management of Pacific Clinics. Participates as a representative of management in the development of current and long term policies and plans and represents Pacific Clinics in the community.

Essential Duties and Responsibilities

• Manages programmatic, operational and financial management of assigned program(s).

• Responsible for program facilities and liaison of all building dwellings with the Facilities Department.

• Manages the provision of clinical and administrative mental health services to ensure best practices, quality assurance, ethical guidelines, and compliance with all contracted legal entities and professional regulatory bodies.

• Ensures the necessary treatment services are provided, including assessment of all new referrals and 24-hour crisis back-up services on an as-needed basis.

• Ensures the program provides an array of culturally diverse quality services to assist our clients in reaching their highest level of functioning and best quality of life through:

• Best and evidenced-based practice as approved by the Pacific Clinics Training Institute or Executive Management.

• Consumer and family centered approach to services.

• Assessment, diagnosis and treatment or linkage to healthcare for co-occurring substance abuse disorders, housing and/or employment as services appropriate.

• A variety of groups offered for individuals and families to provide support, education and insight as well as to maximize Agency resources. Provides leadership for activities for improving the training, deployment, and optimization of the workforce.

• Provide individual and group clinical supervision to unlicensed, clinical staff in adherence with Board of Behavioral Sciences (BBS).

• Provides individual and/or group supervision and training sessions.

• Provides consultation services as needed in coordinated care / disposition meetings.

• Ensures consumer and advisory member councils are convening regularly.

• Reviews and audits, on a monthly basis, clinical documentation to assure quality and continuity of care. Follows-up with the Quality Insurance and Compliance Audit Reports that outlines required corrections.

• Collaborates with the Clinical Intern Training Program by accepting and placing interns within the program.

• Must maintain active membership on at least 2 agency-wide subcommittees through the agency at all times.

• Monitors and addresses staffing levels program performance including vacancies, vacations, Leaves of Absence to assure appropriate levels of staffing to meet program performance and cover clinical issues. Monitors staffing ratios to meet contract compliance.

• Recruits, selects, hires, trains and provides performance appraisals, employee coaching and counseling and regularly evaluates all personnel resources as outlined in the Clinics policies and procedures.

• Ensures that all programs proactively recruit and fill vacant positions in a timely manner with multidisciplinary and culturally diverse staff reflective of consumers and families in the community served.

• Ensures the timely submission of all performance appraisals, new hire and termination paperwork and other employee status changes within the division including informing HR of employee leaves, work-related injuries and employee incidents.

• As needed and directed by the Associate Divisional or Divisional Director, seeks consultation from the Quality Insurance and Compliance, Human Resources, Compliance, Health Information Systems and/or other departments and follows advise received from these sources.

• Identifies potential leaders within the program and submits an annual staff development plan.

• Accurately and timely approves all employee timesheets and Human Resources related documentation.

• Reports to work on time and maintains reliable and regular attendance.

• Models Pacific clinics' approach, mission and core values in all communication and correspondence.

• Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.

• Performs other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

• Supervise employees and perform supervisor responsibilities in accordance with the Clinics' policies, procedures and practices.

• Initiate and maintain professional interactions and communication with Clinics' employees and/or others.

• Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.

Leadership

• Communication

• Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.

• Relationships and Attitude

• Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.

• Attendance

• Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.

• Problem Solving

• Ability to analyze problems and implement acceptable solutions.

• Confidentiality

• Maintains the confidentiality of all business documents and correspondence

Experience / Requirements

• Active, current license as an LCSW, LMFT, LPCC or Psychologist registered with the CA Board of Behavioral Sciences, 2 years post licensure required.

• A minimum of four (4) years of professional experience in mental health service delivery and administration; or six (6) years of experience in a human service field or equivalent experience required.

• Minimum four (4) years experience in areas as supervision, program development, management, evaluation and budgeting, staff recruitment and evaluation.

• Meets California requirements of Board of Behavioral Sciences to provide clinical supervision.

• Experience providing direct clinical supervision of trainees, interns or associate clinical social workers who preform psychotherapy.

• Required to complete a minimum of six (6) hours of supervision training or coursework in each renewal period while providing supervision.

• Proven ability to create, manage, and prioritize multiple workstreams and oversee complex work processes across multi-disciplinary teams

• Ability to effectively present information and respond to program questions from staff, clients, family members, other agencies and the general community.

• Proficient computer skills and demonstrated ability to work in Windows environment (including Word, Outlook, Excel, PowerPoint).

• Knowledge and experience with electronic health records (EHR), Welligent, preferred

• Excellent written and oral communication skills. Attention to detail and accuracy.

• Possesses strong interpersonal skills.

• Strong working knowledge of Medi-Cal documentation and requirements

• Strong understanding of advocacy and the role it plays in mental health

• Ability to communicate effectively promoting favorable interaction with coworkers and others.

• Ability to understand and analyze Clinics' budgetary information.

• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.

Physical Requirements

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics' community members. The employee must regularly lift and/or move up to 5 pounds and occasion