Program Development Manager - St. Louis MO (637696)

Zimmer Biomet Saint Louis , MO 63150

Posted 2 months ago

The Program Development Manager provides account management for the ROSATM system in addition to periodic assistance for ROSA on the clinical level. The Program Development Manager also plays a critical role in building the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the clinical services team with a specific focus on an account development and account management.

Principal Duties and Responsibilities

  • Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM SystemThrough partnership with the surgeons and hospital staff, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals' patient and local market

Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness

In partnership with the capital sales team, work to develop account development plans tailored to the local market

Work in tandem with Field Clinical Representative management team to train new employees in the TSS role regarding account management specifically

During periodic ROSATM Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals

Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system

Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes

Work with Field Clinlcal Representative team as well as capital team to help further refine the ROSA capital pipeline; overall accountability for the maintenance of the capital pipeline

Expected Areas of Competence

  • Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.Follow all internal communication and documentation policies (QA).Provide product feedback and improvements to R&DAttend product trade shows and annual trainings as needed

Education/Experience Requirements

  • B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science3-5 years experience of field support, engineering, or other customer facing function preferably with a medical device company or at least 1 year in ATSS or TSS role

Prior experience with Robotics preferred

Excellent communication, organizational and customer relation skills

Ability to work without specific direction on daily activities

Ability to determine one's own schedule based on business needs

Ability to apply Project Management skills in an effort of advancing ROSA account development

Travel Requirements

Up to 80%

Additional Information

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act

EOE M/W/Vet/Disability


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Program Development Manager - St. Louis MO (637696)

Zimmer Biomet