Program Delivery Manager

About Pursuit

Our mission is to create economic transformation. By training low-income adults to launch and advance careers as software engineers, we help our Fellows go from earning $18,000 to over $90,000 starting salary on average, adding an estimated $2M in lifetime earnings. Pursuit partners with leading companies like Blackstone, USV, Citi, Peloton, and Uber to employ Fellows in career-defining engineering roles and supports them with on-the-job training to ensure potential translates to performance. Since 2013, Pursuit has created ~$1B in total lifetime wage gains, creating lasting economic mobility that spans generations.

Pursuit's proven solution is built on two interconnected components: training (which includes community development, Core pre-job training, and Commit on-the-job training) and a financial product (known as Bond). However, growing training alone will not meet the magnitude of need nor solve new societal challenges ahead. The typical expectation is to expand our training to other cities, but this will not come anywhere close to creating good jobs for millions of low-income Americans. Instead, our strategy for scaled impact is to evolve our financial product and create tools for other organizations, jobs, and places. We believe that this will not only create good jobs for millions of low-income Americans but will also generate a new trillion-dollar market directly tied to results in the long term.

We are One Big Team

The passionate and collaborative team at Pursuit gives its all to achieve our mission. And it's not just staff. We work with employer partners that love hiring our Fellows because they are so well prepared, ranging from big financial firms to scrappy startups, and everything in between. We also activate and engage hundreds of volunteers that come from all areas of the tech industry. These experts and professionals help keep our curriculum fresh and our standards for achievement high by participating in our admissions process, as well as program-specific activities such as interview training, DemoDays, Hackathons, and Capstone projects.

Pursuit partners with top companies such as Uber, Blackstone and Union Square Ventures to design and implement a structured early career program, Commit, for our talented graduates. Commit is a revenue generating service that offers partner organizations a long term employment and employee retention service for their software engineering teams as well as strategic cultural initiative for the company.The Employer Services team is responsible for the delivery of post-hire support and professional development in coordination with those company partners to help Fellows transition from junior to mid-level engineers.

As the Program Delivery Manager, Employer Services, you'll work directly with all stakeholders to ensure an excellent customer experience, delivering on program goals and objectives. This will involve regular communication with partner HR and Engineering teams, identification of Fellow support needs and then coordinating that support through event planning, mentorship facilitation, individualized instruction and more. In this role you'll be able to leverage your knowledge and experience with the inner workings of how technical teams function with your relationship building skills to make a positive impact on both Fellows and the employers we're partnering with to affect lasting change.

As a Program Delivery Manager, Employer Services you will:

• Deliver excellent customer experiences for employer partners and Pursuit Fellows

• Manage, organize and track multiple work streams to deliver key program objectives in a timely and delightful manner

• Build strong relationships with employer partners and Fellows becoming a trusted advisor, enabling an open dialogue to identify potential issues, solve problems, and build custom solutions to ensure Fellow success in their new roles as junior engineers

• Manage program deliverables which range from regular check-ins with employer partners, mentorship program design and administration, performance management support, Fellow coaching, coordination of Fellow technical support, event planning and more

• Provide regular status updates to all stakeholders - employer partners, Pursuit staff and Fellows - to ensure that we're on track to meet the intended goals of the Commit program

• Facilitate the discussion of new requirements and roadmap deliverables between customers and internal teams

What you need to be considered for a Program Delivery Manager, Employer Services role:

• 4 - 6 years experience in a technical or tech-adjacent role where you have managed projects and/or partnerships in a collaborative environment (customer success, technical account manager, technical recruiter, etc.)

• High EQ, with a demonstrated ability to build professional relationships with internal and external stakeholders across all levels

• Basic knowledge of the internal workings of technical teams, including hiring best practices and performance evaluations, etc.

• Acute attention to detail, ensuring accuracy of all data both quantitative and qualitative

• Structured and organized in your approach to project management with demonstrated experience building strategy and getting hands-on

• Exceptional follow-through and strong eye for details

• Self-directed and outcomes-oriented, comfortable operating within ambiguity to build something impactful and unique

• Ability to use data to analyze progress, identify areas for improvement and support prioritization

• Excitement for Pursuit's mission and business model, and a belief in the potential of anyone to learn to code and become leaders in tech

Where you'll work:

• 4 days per week in our Long Island City Office

Salary & Benefits:

The salary range for this role is 70,000 - 130,000 base + incentive compensation.

The compensation range above is for the expectations as laid out in the job description, however, we are often open to a wide variety of profiles and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.

Pursuit offers:

• Great culture where transparency, respect, teamwork, and kindness are valued

• Competitive compensation in base, plus bonus and a full benefits package

• 401k Match

• Unlimited PTO and an all-Pursuit summer break the last week of August and a week-long holiday the last week of December

• Catered lunches once a week and delicious snacks

• An opportunity to work at the intersection of tech and social impact, and make a direct impact on the communities of those we serve

Pursuit values diversity:

Our team has a wide range of backgrounds and experiences, and we value the richness that diversity brings to our organization. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. Pursuit is an equal opportunity employer.

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