Program Customer Service Technician

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions - the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: "Preserving customer valuables through refrigeration." For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

What Will You Do?

Under the direction of the Service Manager, the Program Customer Service Technician is an infield representative responsible for supporting large and small supermarket and industrial customers. The Program CST will conduct store visits, inspections, troubleshooting and repair. The following are the essential duties and responsibilities you can expect to do:

• Monitoring service calls and programming the E2 Controller remotely for Dollar General locations.

• Troubleshooting service issues with technicians in the field.

• Inspect equipment for damage and missing parts.

• Inspect the installation of equipment for proper leveling, sealing, piping and refrigeration practices.

• Make necessary repairs to damaged or defective components.

• Assist installers in troubleshooting and diagnosing electrical and refrigeration problems on-site and via telephone support.

• Dispatch outside service companies for repairs that cannot be completed within the customer's time frame.

• Arrange and scheduling meetings with installers and end user representatives when required.

What Are We Looking For?

The requirements listed below are representative of the knowledge, skill, and/or ability required of you in this position:

• A technical degree or certification in related field

• 3-5 years of related experience in service and repair in the refrigeration industry

• Strong practical problem-solving ability

• Effectively communicate with customer, clients, and coworkers

• Experience with Microsoft Office required

• Travel required up to 50% of the time

Apply Now