Program Coordinator- UWM Patient Scheduler - Center Of Occupational Health And Education (100% Fte)

Harborview- Center of Occupational Health and Education has an outstanding opportunity for a Program Coordinator - UWM Patient Scheduler.

WORK SCHEDULE

Full-time (40 hours per week)

Monday-Friday 8:00 am-4:30 pm

POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth

DEPARTMENT DESCRIPTION

The Occupational and Environmental Medicine Clinic at Harborview offers comprehensive services for the prevention, diagnosis and treatment of occupational and environmental exposures, illness and injury by board-certified occupational medicine physicians. Each patient receives a detailed exposure assessment and comprehensive clinical testing, as needed. This often involves multi-specialty evaluations, guided by the most up-to-date scientific research.

Common conditions we evaluate include breathing problems, such as asthma, asbestosis, silicosis and allergic hypersensitivity; neurological problems, such as parkinsonism, peripheral neuropathy and hearing loss; skin problems, such as eczema and allergic dermatitis; musculoskeletal problems, such as carpal tunnel syndrome, back, neck and shoulder injuries, sprains, strains and tendonitis; and exposures to toxic chemicals such as metals, solvents and pesticides.

We also offer medical screening and monitoring, respirator clearance and regulatory compliance examinations for asbestos, silica, beryllium, hazardous waste, emergency response, as well as impairment ratings, review of independent medical exams, assessment of barriers to return to work and assistance with filing or re-opening a workers' compensation claim and coordination of return to work efforts. We work with employers, workers and others to help prevent work-related illnesses and injuries and to help injured workers quickly and safely return to work and function. We provide educational services about workplace hazards and safety and offer worksite visits as permitted.

Other services include the Healthy Animal Worker Clinic (HAWC), dedicated to the occupational health of animal workers; the Center for Chemically Related Illness (CRI); and the Center for Occupational Health Education (COHE), a program that seeks to minimize work related disability by offering education and training in best occupational health practices to physicians who treat workers with work related injuries.

PRIMARY RESPONSIBILITIES

Review and prioritize incoming referrals from multiple sources using their knowledge of each physician's specialized skill set

Triage incoming referrals to assure the appropriate specialist will be reviewing referrals

Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner

Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference

Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance

Manage and resolve a high volume of phone inquiries and messages

Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations

Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling

Serve as a primary program contact to other departments, patients, providers outside facilities

REQUIRED POSITION QUALIFICATIONS

High school graduation or equivalent AND two years of experience in the program specialty

Three years of Patient Support Service experience

OR

An equivalent combination of education/experience