Program Coordinator- UWM Patient Scheduler - (100% Fte)

Harborview Medical Center- Madison Clinic- has an outstanding opportunity for a Program Coordinator - UWM Patient Scheduler.

WORK SCHEDULE

Full-time (40 hours per week)

Monday-Friday

Time is flexible, but must include 9:30-3:30

POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth

DEPARTMENT DESCRIPTION

The Madison Clinic at Harborview offers medical care and social services for persons living with HIV/AIDS, regardless of sexual orientation, gender identity, race or ability to pay. Our mental healthcare professionals provide a range of services for patients with HIV/AIDS, including psychiatric consultations, medication management and recommendations for continued psychiatric care.

We also provide medical care to HIV-negative persons who might benefit from having an HIV/AIDS expert involved in their medical care, including those who are interested in pre-exposure prophylaxis (PrEP) for HIV prevention.

The Madison Clinic is home to the UW AIDS Clinical Trials Unit (ACTU), part of a network of sites around world that receive funding from the National Institutes of Health to conduct research studies on HIV-related treatments in adults. These trials cover a range of HIV clinical research including evaluations of the best initial treatment for people starting treatment for HIV and treatment options for those with drug-resistant HIV.

Trials also include those evaluating the best management of complications of HIV or its treatment, including trials for people with bone mineral loss, elevated blood fats, neurologic complications and body fat changes. We have been enrolling HIV research studies since 1986.

PRIMARY RESPONSIBILITIES

Review and prioritize incoming referrals from multiple sources using their knowledge of each physician's specialized skill set

Triage incoming referrals to assure the appropriate specialist will be reviewing referrals

Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner

Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference

Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance

Manage and resolve a high volume of phone inquiries and messages

Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations

Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling

Serve as a primary program contact to other departments, patients, providers outside facilities

REQUIRED POSITION QUALIFICATIONS

High school graduation or equivalent AND two years of experience in the program specialty

Three years of Patient Support Service experience

OR

An equivalent combination of education/experience